Volunteer Experience Coordinator

The⠀Volunteer⠀Experience⠀Coordinator⠀plays a⠀critical⠀role in⠀creating⠀rewarding⠀experiences⠀for⠀patients,⠀families⠀and⠀volunteers.⠀S/he⠀typically⠀partners⠀with⠀social⠀workers to⠀schedule⠀volunteer⠀visits⠀with⠀patients⠀and family⠀members⠀throughout⠀the⠀Jacksonville⠀metro⠀area. In⠀addition,⠀the⠀coordinator⠀attends⠀and⠀participates⠀new⠀volunteer⠀recruitment⠀and⠀onboarding⠀related⠀activities.

• Primary⠀On-Site⠀Job⠀Location:⠀Mayo⠀Clinic⠀satellite⠀branch⠀office⠀(McGraw⠀Center);⠀4715⠀Worrall⠀Wy,⠀Jacksonville,⠀FL⠀32224
• Days/Hours:⠀Monday -⠀Friday,⠀8:00am -⠀5:00pm
• Compensation:⠀$42-46K⠀base⠀salary⠀plus full⠀benefit⠀package,⠀including⠀23 days⠀rollover⠀PTO annual

• Proactively⠀works with⠀members of⠀various⠀clinical⠀team's⠀interdisciplinary⠀group⠀(IDG) to⠀promote⠀volunteer⠀programs⠀and create⠀or⠀identify⠀new and/or⠀additional⠀opportunities⠀for⠀Volunteer⠀placements
• Develops⠀volunteer⠀teams⠀dedicated⠀to⠀fulfilling⠀the⠀mission of⠀specific⠀programs
• Identifies,⠀contacts⠀and⠀assigns⠀qualified⠀individual(s)⠀to fulfill⠀requested⠀volunteer⠀experiences⠀in a⠀timely⠀manner
• Considers⠀unique⠀skills,⠀interests⠀and⠀passions⠀of⠀volunteers⠀during the⠀selection⠀process to⠀make the⠀best⠀possible⠀match⠀between⠀patient⠀and⠀volunteer
• Makes⠀direct⠀contact⠀with⠀patients⠀and/or⠀family⠀members as⠀appropriate⠀to⠀identify⠀how to⠀best serve⠀their⠀volunteer⠀needs
• Communicates⠀important⠀details to⠀volunteers⠀regarding⠀requests⠀so they⠀feel⠀empowered⠀and⠀prepared⠀to provide⠀a⠀compassionate⠀and⠀memorable⠀experience
• Engages⠀in⠀constant⠀and⠀effective⠀communication⠀with⠀Volunteer⠀Engagement⠀team to⠀provide⠀guidance⠀on skills⠀and⠀resources⠀needed⠀if/as⠀necessary⠀to support⠀programs
• Sends⠀appropriate⠀reminders⠀of⠀upcoming⠀experiences⠀to⠀assigned⠀volunteers
• Creates,⠀administers⠀and⠀analyzes⠀quarterly⠀Client⠀satisfaction⠀surveys;⠀draws⠀conclusions⠀and⠀provides⠀recommendations⠀based on⠀analysis⠀of the⠀data.
• Inactivates⠀volunteers⠀based on⠀established⠀criteria⠀to ensure⠀database⠀is up to⠀date
• Develops⠀efficient⠀and⠀innovative⠀ways to⠀communicate⠀opportunities⠀to the⠀volunteer⠀base
• Updates⠀the plan⠀of care⠀(POC) as⠀appropriate
• Assists⠀with⠀Volunteer⠀appreciation⠀events;⠀researches⠀best⠀practices⠀in⠀volunteer⠀utilization
• Other⠀duties as⠀assigned

• Associates⠀Degree⠀(preferred)⠀or⠀equivalent⠀combination⠀of work⠀experience⠀and⠀education

  Recruiting/placement⠀or related⠀work⠀experience⠀preferred

  Non-profit⠀work,⠀especially⠀hospice⠀related⠀work⠀experience⠀a⠀plus

  Motivated⠀self-starter⠀with⠀excellent⠀verbal and⠀written⠀communication⠀skills

  Strong⠀customer⠀service⠀ability;⠀bility to⠀work⠀independently

  Ability⠀to⠀prioritize⠀and⠀organize⠀multiple⠀activities