Data Network Field Technician

Celtic⠀Communications⠀is a⠀provider⠀of⠀converged⠀network⠀communications,⠀including⠀ShoreTel/Mitel⠀IP⠀Telephony⠀solutions,⠀Voice⠀Trunking⠀and⠀Managed⠀Network⠀Services.⠀Founded⠀April⠀2000, we⠀are⠀committed⠀to the⠀principles⠀of⠀integrity,⠀exceeding⠀customer⠀expectations,⠀product⠀leadership,⠀respect⠀and⠀teamwork.⠀We are⠀seeking a⠀highly⠀motivated⠀energetic⠀individual⠀passionate⠀about⠀playing a⠀critical⠀role in⠀our Delray⠀Beach,⠀Florida⠀team.

The⠀successful⠀candidate⠀will work⠀with a⠀team of⠀Voice and⠀Network⠀technicians,⠀tasked⠀with⠀designing,⠀deploying⠀and⠀supporting⠀complex,⠀highly⠀available,⠀integrated,⠀secure,⠀flexible,⠀and⠀fault-tolerant⠀Data,⠀Voice and⠀Video⠀networks.

Duties include the following:

• Assist⠀with⠀project⠀implementation;⠀ensure⠀network⠀design and⠀performance⠀and⠀delivery⠀timeline⠀objectives⠀are⠀met
• Provide⠀incident⠀resolution⠀through⠀product⠀configurations,⠀technical⠀knowledge,⠀hands-on⠀testing⠀and⠀troubleshooting⠀of⠀LAN/WAN,⠀wired and⠀wireless⠀networks,⠀and IP⠀Telephony⠀systems
• Maintain⠀working⠀knowledge⠀of all⠀Telephony⠀applications,⠀products⠀and system⠀offerings.
• Provide⠀remote or⠀onsite⠀Network⠀diagnostics⠀and route⠀testing
• Desktop⠀application⠀deployment⠀configuration⠀and⠀trouble⠀shooting
• End⠀user⠀education⠀and⠀training

Required Skills

• Minimum of⠀3 years⠀operational⠀experience.
• Knowledge⠀of⠀ShoreTel/Mitel⠀Telephony⠀applications⠀and⠀systems
• Experience⠀in an⠀IT/Telecommunications⠀technical⠀support⠀environment
• Knowledge⠀of⠀switches⠀and⠀firewalls
• Strong⠀customer⠀service⠀skills
• Strong⠀verbal⠀skills
• Tier⠀1 network⠀diagnostic⠀and⠀analytic⠀troubleshooting⠀skills
• Excellent⠀time⠀management⠀skills
• Strong⠀knowledge⠀of⠀Microsoft⠀desktop⠀systems⠀(Windows 7⠀and⠀Windows⠀10)

Preferred Skills

• Mitel or⠀ShoreTel⠀experience
• Sophos⠀Firewall⠀and AV⠀solutions⠀experience
• Wireless⠀LAN/WAN⠀experience

Technology Certifications and Abilities

• ShoreTel⠀Certified⠀UC⠀Installation⠀Engineer
• COMP⠀T1A⠀certification
• AS/Technical⠀Degree