Virtual Sales Tour Booking Specialist

Marriott⠀Vacation⠀Club®, a⠀leader in⠀the⠀vacation⠀ownership⠀industry,⠀is seeking⠀motivated⠀individuals⠀with⠀concierge⠀and⠀customer⠀service⠀experience⠀to join⠀our⠀award-winning⠀sales and⠀marketing⠀team. We⠀are⠀currently⠀looking⠀for driven⠀individuals⠀with⠀outgoing⠀personalities⠀who are⠀financially⠀motivated⠀to work⠀with⠀guests at⠀Marriott®⠀hotel⠀properties⠀to promote⠀the⠀Marriott⠀Vacation⠀Club⠀Destinations®⠀Program.⠀As a⠀Vacation⠀Sales⠀Concierge,⠀you will⠀offer⠀hotel⠀guests⠀financial⠀incentives⠀in⠀exchange⠀for⠀learning⠀about our⠀points-based⠀ownership⠀product.

Job Requirements?

• Must have⠀previous⠀Marketing⠀Executive⠀and/or⠀Sales⠀Executive⠀production⠀role⠀experience⠀within⠀Vacation⠀Ownership⠀industry.
• Willingness⠀to make⠀75-100⠀manual⠀phone⠀calls per⠀day.
• Must⠀have⠀experience⠀booking a⠀Vacation⠀Ownership⠀tour.
• Telemarketing⠀and/or⠀Telesales⠀experience⠀preferred.
• Recent⠀Marketing⠀Executive⠀and/or⠀Sales⠀Executive⠀with⠀Vacation⠀Ownership⠀experience⠀within the⠀last 3⠀years⠀preferred.
• Enjoy⠀talking on⠀the phone⠀and/or⠀interacting⠀with⠀guests.
• Bold⠀persuasion⠀skills
• Computer⠀skills
• Stand,⠀sit and⠀walk for⠀extended⠀periods of⠀time.
• Flexible⠀schedule
• Must⠀be able to⠀work⠀independently⠀and⠀self-motivated.

What you will do?

• Update⠀information⠀board on a⠀regular⠀basis to⠀inform⠀employees⠀of⠀important⠀events.
• Provide⠀assistance⠀and⠀guidance⠀to⠀employees⠀who are⠀struggling⠀with job⠀duties⠀(e.g., low⠀package⠀sales⠀numbers).
• Assign⠀lead calls⠀or emails⠀to Sales⠀Executives⠀based on⠀line⠀rotation.
• Create⠀spreadsheets⠀to⠀organize⠀information⠀related to⠀Sales and⠀Marketing⠀activities⠀(e.g.,⠀mailing⠀lists,⠀tours).
• Enter,⠀retrieve,⠀reconcile,⠀and verify⠀information⠀in⠀software⠀involved⠀in the⠀sales⠀process.⠀Contact⠀appropriate⠀individual⠀or⠀department⠀as⠀necessary⠀to resolve⠀guest⠀calls,⠀requests,⠀or⠀problems.
• Promote⠀awareness⠀of brand⠀image⠀internally⠀and⠀externally.
• Use⠀sales⠀techniques⠀that⠀maximize⠀revenue⠀while⠀maintaining⠀existing⠀guest⠀loyalty to⠀Marriott,⠀including⠀up-selling.
• Encourage⠀guests or⠀callers to⠀purchase⠀or⠀schedule⠀preview⠀package⠀sales/tours⠀and answer⠀questions⠀about⠀property⠀facilities/services.
• Assist⠀management⠀in hiring,⠀training,⠀scheduling,⠀evaluating,⠀counseling,⠀disciplining,⠀and⠀motivating⠀and⠀coaching⠀employees;⠀serve as a⠀role model⠀and first⠀point of⠀contact of⠀the
• Guarantee⠀of Fair⠀Treatment/Open⠀Door⠀Policy⠀process.
• Report⠀accidents,⠀injuries,⠀and unsafe⠀work⠀conditions⠀to⠀manager.
• Follow⠀all⠀company⠀policies⠀and⠀procedures;⠀ensure⠀uniform⠀and⠀personal⠀appearance⠀are clean⠀and⠀professional;⠀protect⠀company⠀assets.
• Anticipate⠀and⠀address⠀guests'⠀service⠀needs;⠀assist⠀individuals⠀with⠀disabilities;⠀thank⠀guests⠀with⠀genuine⠀appreciation.
• Speak⠀with⠀others⠀using⠀clear and⠀professional⠀language;⠀prepare⠀and review⠀written⠀documents⠀accurately⠀and⠀completely;⠀answer⠀telephones⠀using⠀appropriate⠀etiquette.
• Develop⠀and⠀maintain⠀positive⠀working⠀relationships⠀with⠀others.
• Ensure⠀adherence⠀to quality⠀expectations⠀and⠀standards;⠀identify,⠀recommend,⠀develop,⠀and⠀implement⠀new ways⠀to⠀increase⠀organizational⠀quality.
• Read⠀and⠀visually⠀verify⠀information⠀in a⠀variety of⠀formats.
• Move,⠀lift,⠀carry,⠀push,⠀pull, and⠀place⠀objects⠀weighing⠀less than⠀or equal⠀to 10⠀pounds⠀without⠀assistance.
• Perform⠀other⠀reasonable⠀job duties⠀as⠀requested⠀by⠀Supervisors.