User Access Analyst

The IM User Access Analyst processes client security requests for user access to applications and services, including account creation, troubleshooting, and maintenance. The role involves understanding user access mechanisms and provisioning tools, ensuring compliance with hospital policies, and delivering excellent customer service.

Essential Job Functions:

• Provision user accounts for information systems.
• Verify end-user security classes, training, and credentials in Epic.
• Document and streamline application account provisioning processes.
• Design and maintain role-based access structures.
• Notify management of policy breaches related to system use.
• Support help desk operations occasionally.
• Maintain workload and account tracking statistics.
• Participate in project tasks and perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Education: Associate’s degree in Information Systems/Technology or equivalent experience preferred.
• Experience in user provisioning, application/database security, and user administration.
• Familiarity with Microsoft Active Directory, UNIX, and web applications. Epic training or certification is a plus.
• Strong time management, customer service, and diagnostic skills.
• Ability to work independently with minimal supervision.
• Help desk or customer service experience preferred.

Benefits:

For employees working 20+ hours per week:

• Medical, dental, and vision insurance.
• Employer-paid life and disability insurance.
• Employer contributions to Health Savings Accounts.
• Flexible Spending Accounts.
• Paid Time Off (PTO), holidays, and parental leave.
• 403(b) retirement plan with a 5% employer match.
• Tuition assistance and student loan support.
• Backup childcare and eldercare.
• Discounts on Lurie Children’s services and purchasing programs.

Diversity and Inclusion at Lurie Children’s:

Lurie Children’s celebrates diversity and is committed to equity and inclusion. We believe diverse identities strengthen our workplace and enhance patient care. All qualified applicants are considered without regard to race, gender, religion, or other protected statuses.