NYC Health⠀+⠀Hospitals⠀is the⠀largest⠀public⠀health⠀care⠀system in⠀the United⠀States. We⠀provide⠀essential⠀outpatient,⠀inpatient⠀and⠀home-based⠀services⠀to more⠀than one⠀million⠀New⠀Yorkers⠀every year⠀across the⠀city’s⠀five⠀boroughs.⠀Our large⠀health⠀system⠀consists⠀of⠀ambulatory⠀centers,⠀acute care⠀centers,⠀post-acute⠀care/long-term⠀care,⠀rehabilitation⠀programs,⠀Home Care,⠀and⠀Correctional⠀Health⠀Services.⠀Our⠀diverse⠀workforce⠀is⠀uniquely⠀focused on⠀empowering⠀New⠀Yorkers,⠀without⠀exception,⠀to live⠀the⠀healthiest⠀life⠀possible.
At⠀NYC Health⠀+⠀Hospitals,⠀our⠀mission is⠀to deliver⠀high⠀quality⠀care⠀health⠀services,⠀without⠀exception.⠀Every⠀employee⠀takes a⠀person-centered⠀approach⠀that⠀exemplifies⠀the ICARE⠀values⠀(Integrity,⠀Compassion,⠀Accountability,⠀Respect,⠀and⠀Excellence)⠀through⠀empathic⠀communication⠀and⠀partnerships⠀between⠀all⠀persons.
Job⠀Description
The⠀Unified⠀Communications⠀Jr.⠀Network⠀Engineer⠀serves as⠀a⠀technical⠀subject⠀matter⠀expert⠀assisting⠀in the⠀areas of⠀managing⠀the⠀connectivity⠀and⠀infrastructure⠀of New⠀York City⠀Health +⠀Hospitals⠀network.⠀This⠀responsibility⠀is⠀includes⠀always⠀ensuring⠀internet⠀access,⠀testing⠀each new⠀connection⠀when⠀hardware⠀is added⠀and⠀helping to⠀maintain⠀the⠀enterprises⠀network⠀stability.⠀This⠀position⠀requires⠀hands-on⠀technical⠀skills to⠀provide⠀high-level⠀technical⠀services,⠀design,⠀implement⠀and⠀troubleshoot⠀technology⠀related⠀problems⠀that might⠀include⠀routing,⠀datacenter⠀design,⠀intermittent⠀packet⠀loss,⠀latency⠀issues,⠀system⠀connectivity⠀and⠀equipment⠀failure.
Duties & Responsibilities
- Hands on⠀experience⠀in⠀architecture/design,⠀implementation⠀&⠀administration⠀of⠀data/VoIP⠀networks
- Assisting⠀with the⠀research,⠀selection,⠀development,⠀and⠀integration⠀of new⠀technologies⠀to meet⠀the goals⠀and⠀objectives⠀of the⠀organization.
- Assist⠀with Cisco⠀Call⠀Manager⠀systems⠀solutions⠀and⠀analyzation⠀of network⠀performance⠀and⠀enhancements⠀using⠀disciplined⠀network⠀administration⠀processes.
- Providing⠀technical⠀skills,⠀technical⠀oversight⠀and⠀support⠀for the⠀design,⠀availability,⠀optimization,⠀performance,⠀and⠀capacity⠀management⠀of network⠀services,⠀troubleshooting⠀of various⠀enterprise⠀network⠀technologies.
- Technical⠀knowledge⠀and⠀experience⠀of CISCO⠀routers⠀and⠀switches
- Working⠀with Wide⠀Area⠀Network⠀(WAN) and⠀Internet⠀carriers⠀during⠀implementations⠀and⠀outages
- Hands⠀on⠀experience⠀in voice,⠀WiFi⠀gateway⠀and⠀controller⠀setup and⠀maintenance
- Assist⠀in⠀documenting⠀IT related⠀inventory⠀( MDB ,⠀NIMS ,⠀Diagram⠀)
- Assist⠀in⠀troubleshooting⠀complex⠀telecommunication⠀issues,⠀willing to⠀perform⠀x-connects⠀or device⠀rack⠀mounting.
- Following⠀establish⠀organization⠀change and⠀release⠀management⠀procedures,⠀naming⠀standard⠀and other⠀internal⠀processes⠀and⠀procedures⠀for⠀managing⠀daily⠀activities⠀and⠀changes.
- Staying⠀abreast of⠀industry⠀trends to⠀proactively⠀identify⠀areas for⠀growth,⠀improvement,⠀and⠀development⠀with the⠀capability⠀to⠀implement⠀industry⠀best⠀practices.
- Assist⠀in⠀analyzing⠀converged⠀network⠀traffic⠀and⠀reports to⠀management⠀on⠀results.
- Oversee⠀day to day⠀operations⠀of⠀overhead⠀paging⠀system
- Perform⠀Telecom⠀site lead⠀duties
- Junior⠀Engineer⠀for Right⠀fax
- Junior⠀Engineer⠀for⠀SPOK
- Must⠀be willing⠀to work on⠀other⠀projects⠀as needed.
Minimum Qualifications
1. A⠀Baccalaureate⠀Degree⠀from an⠀accredited⠀college or⠀university⠀with a⠀major in⠀Computer⠀Science,⠀Systems⠀Engineering,⠀applied⠀Mathematics,⠀Business⠀Administration,⠀Economics/Statistics,⠀Telecommunications,⠀Data⠀Communications,⠀or a⠀related⠀field of⠀study;⠀and
2.⠀Five (5)⠀years of⠀progressive,⠀responsible⠀experience⠀in the⠀field of⠀data⠀processing,⠀computer⠀systems⠀and⠀applications.
Operations⠀Specialty⠀requires⠀supervisory⠀experience⠀(5⠀years).
Network⠀Services⠀requires a⠀telecommunications⠀background⠀and⠀experience.
3.⠀Broad⠀knowledge⠀and⠀expertise⠀in the⠀characteristics⠀of⠀computers,⠀peripheral⠀devices,⠀communications⠀systems⠀and⠀hardware⠀capabilities,⠀programming⠀languages,⠀E.D.P.⠀applications,⠀systems⠀analysis⠀methodology,⠀data⠀management⠀and⠀retrieval⠀techniques;⠀or
4. A⠀satisfactory⠀equivalent⠀combination⠀of⠀training,⠀education⠀and⠀experience
Department Preferences
- CCNA, CCNP⠀or⠀equivalent⠀training,⠀education,⠀and 5 year⠀working⠀experience
- General⠀Office⠀equipment⠀(computer,⠀scanner,⠀printer,⠀phones)
- iPad,⠀Tablets,⠀Smartphones
- A/V
- Superior⠀analytical⠀and⠀problem-solving⠀skills⠀required
- Must⠀possess⠀excellent⠀communication,⠀documentation,⠀and⠀interpersonal⠀skills
- Must⠀be capable⠀of working⠀well with⠀others and⠀independently
- Must⠀be able to⠀perform⠀all job⠀functions⠀with⠀minimal⠀supervision⠀in a⠀timely⠀fashion
- Must⠀be able to⠀evaluate⠀service⠀requests⠀and⠀projects⠀and⠀prioritize⠀as⠀necessary
- Accuracy,⠀attention⠀to detail,⠀and⠀confidentiality⠀required
- Requires⠀after-hours⠀support⠀work may⠀be⠀required⠀and as⠀needed.
- An⠀in-depth⠀and⠀up-to-date⠀knowledge⠀of Unified⠀communications
- Some⠀travel to⠀sites⠀within the⠀five NYC⠀borrows is⠀required
- Required⠀to attend⠀Central⠀Office⠀meetings.
- Participate⠀in special⠀projects⠀as needed⠀and⠀perform⠀other⠀duties as⠀assigned.
- Courtesy,⠀tact,⠀diplomacy,⠀respect,⠀and⠀ability to⠀follow⠀direction⠀set by⠀management⠀are⠀essential⠀elements⠀of the⠀job.
- Because⠀work⠀involves⠀much⠀personal⠀contact⠀with⠀others⠀inside⠀and/or⠀outside⠀the⠀organization⠀for⠀purposes⠀of⠀obtaining⠀information,⠀building⠀relationships⠀or⠀soliciting⠀cooperation⠀is⠀essential.⠀Work may⠀involve⠀motivating,⠀influencing⠀or⠀training⠀others.
- Must⠀be able to⠀work⠀independently⠀as well as⠀work as⠀part of a⠀fast-moving⠀team