Toll Management Specialist

The Toll Management Coordinator is responsible for monitoring and resolving issues related to vehicles enrolling in the Toll Management product, handling inquiries, and ensuring timely invoicing. This role involves collaboration with team members to manage vehicle enrollments, resolve customer issues, and support the development of operational processes. The ideal candidate will have strong attention to detail, excellent customer service skills, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:

• Vehicle Enrollment Management:
  • Add, enroll, update, or unenroll vehicles from the US and 407 toll programs.
  • Monitor reporting and resolve issues related to vehicle enrollment on the Toll Management product.
• Client Support:
  • Investigate and respond to driver/client inquiries regarding the Toll Management product, transponder requests, and toll violation disputes.
  • Review and resolve Sales Force requests promptly to deliver excellent customer service.
• Billing and Invoicing:
  • Work with team members to resolve monthly invoice errors and ensure client billing is completed before the due date.
• Violation Monitoring:
  • Monitor toll violation volumes to identify trends that may impact vehicle enrollment or jurisdictional changes.
• Collaboration:
  • Collaborate with other departments to further develop the product and improve operational procedures.
• Trend Analysis:
  • Track trends related to vehicle enrollment and toll violations to ensure accurate program management.

Qualifications:

• Skills and Abilities:
  • High attention to detail and strong process orientation.
  • Ability to handle multiple tasks simultaneously in a fast-paced, high-volume environment.
  • Strong customer service and problem-solving skills.
• Experience:
  • One year of office or customer service experience.

Physical Demands:

• Writing, typing, and using a telephone.
• Reading small print and manipulating stacks of paper.
• Reaching and bending.

Work Environment:

• Standard office environment with reasonable accommodations available for individuals with disabilities.

EEO Statement:
Wheels is a drug-free workplace and an equal opportunity employer. They promote the employment and advancement of minorities, women, persons with disabilities, and protected veterans, administering personnel practices without discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status, disability, or other protected categories.