Team Lead

Team⠀Leader⠀will have⠀the⠀accountability⠀to drive⠀the⠀customer⠀strategy⠀for⠀specific⠀categories⠀for⠀Costco.⠀Playing a⠀key role⠀in the⠀Sales⠀team, you⠀will⠀oversee⠀the⠀achievement⠀of⠀customer⠀and⠀channel⠀plan while⠀managing a⠀team. Team⠀Lead of⠀Costco is⠀expected⠀to provide⠀the⠀highest⠀level of⠀strategic⠀pre-sale⠀planning⠀and⠀post-sale⠀customer⠀support⠀focused on⠀executing⠀business⠀growth⠀plans as⠀set by the⠀Sales⠀Leadership⠀Team and⠀driving⠀our⠀client’s⠀KPIs, as⠀well as⠀mentor the⠀Account⠀Management⠀team to do⠀the same.

You’ll succeed because…

• The Team⠀Lead will⠀set the⠀bar for⠀superior⠀customer⠀service⠀resulting⠀in the⠀flawless⠀execution⠀of their⠀campaigns⠀against⠀the⠀client’s⠀KPIs
• This⠀role⠀requires a⠀high⠀degree of⠀customer⠀focus,⠀standards⠀of⠀communication,⠀numerical⠀analysis,⠀multi-tasking⠀and⠀leadership
• Hire,⠀train,⠀coach and⠀mentor⠀Account⠀Managers
• Assist⠀with⠀pre-sale⠀and own⠀post-sale⠀operations⠀support⠀for the⠀direct⠀sales⠀organization
• Enhance⠀account⠀team and⠀client⠀knowledge,⠀build⠀strategic⠀account⠀plans, and⠀drive a⠀sales⠀strategy
• Understand⠀the data⠀and use⠀that data⠀to “tell⠀a story”⠀to a⠀client⠀through⠀reportable⠀insights,⠀wrap up⠀reports,⠀quarterly⠀business⠀reviews,⠀etc
• Develop⠀and⠀maintain⠀excellent⠀customer⠀relations,⠀acting as⠀a point of⠀contact⠀for⠀existing⠀customers⠀both⠀direct and⠀via media⠀agencies⠀and agency⠀trading⠀desks
• Recognize⠀upsell⠀opportunities;⠀lead and⠀influence⠀clients to⠀invest⠀when⠀opportunities⠀arise
• Support⠀the⠀Account⠀Executive⠀throughout⠀the sales⠀process by⠀being an⠀active⠀participant⠀on client⠀meetings,⠀navigating⠀and⠀navigating⠀key⠀internal⠀steakholders
• Be⠀an expert⠀in the⠀vertical⠀you work⠀on and⠀understand⠀all⠀challenges⠀not only⠀within⠀that⠀vertical,⠀but the⠀industry⠀as a⠀whole
• Guides⠀others⠀multi-functionally⠀in the⠀management⠀of⠀customers
• Articulates⠀and shapes⠀financial⠀impact of⠀decisions.
• Establishing⠀an⠀environment⠀supporting⠀the⠀achievement⠀of common⠀objectives⠀in a wider⠀business⠀relationship⠀and is⠀able to⠀resolve⠀issues,⠀while⠀still⠀achieving⠀business⠀objectives
• Is⠀able to⠀network⠀effectively⠀with other⠀functions⠀and⠀develops⠀in others⠀the⠀ability to⠀manage⠀relationships
• Constantly⠀adds value⠀by⠀developing⠀and⠀improving⠀sale⠀processes⠀to improve⠀performance

Qualifications

• Financially⠀Strong:⠀P&L⠀Responsibility⠀with⠀emphasis⠀on Trade⠀Investment,⠀Gross⠀Margin,⠀Forecasting,⠀IBP
• Good⠀Negotiator:⠀Negotiation⠀experience;⠀formal⠀training a⠀+ but not⠀necessary
• Client⠀facing⠀comfortable⠀working in⠀a⠀client-facing⠀role in a⠀fast-paced⠀environment⠀with⠀frequent⠀pressure⠀to⠀prioritize⠀work and⠀meet⠀deadlines-⠀Direct⠀Costco⠀Selling⠀Experience
• Great⠀Communicator:⠀written⠀and verbal⠀communication⠀skills⠀that are⠀effective⠀across the⠀organization
• Analytical:⠀ability to⠀understand⠀the⠀business⠀trends and⠀provide⠀projections⠀based on⠀that⠀insight
• Organized:⠀Has the⠀ability to⠀personally⠀organize⠀and plan⠀effectively,⠀as well as⠀for the⠀team being⠀managed
• Problem⠀Solver:⠀Possesses⠀the⠀ability to⠀think⠀creatively⠀to address⠀new issues⠀and⠀identify⠀business⠀building⠀ideas⠀doesn’t⠀wait for⠀someone⠀else to⠀give the⠀answer;⠀takes⠀charge and⠀feels⠀ownership
• Strategic:⠀understand⠀components⠀of selling⠀opportunities⠀and be⠀able to⠀articulate⠀at a⠀client⠀level with⠀a working⠀knowledge⠀of⠀Consumer-packaged⠀goods⠀industry⠀and⠀distribution⠀networks

Equality

At⠀Reckitt,⠀we⠀recognise⠀that in⠀real life,⠀great⠀people⠀don’t⠀always⠀‘tick⠀all the⠀boxes’.⠀That’s⠀why we⠀hire for⠀potential⠀as well as⠀experience.⠀Even if⠀you⠀don’t⠀meet every⠀point on⠀the job⠀description,⠀if this⠀role and⠀our⠀company⠀feels like⠀a good fit⠀for you,⠀we still⠀want to⠀hear from⠀you. Come⠀and join a⠀team whose⠀purpose is⠀to⠀protect,⠀heal and⠀nurture in⠀the⠀relentless⠀pursuit of⠀a cleaner⠀and⠀healthier⠀world.