Switchboard Operator

The⠀Switchboard⠀Operator⠀acts as⠀the⠀information⠀center for⠀the⠀hospital⠀by⠀answering⠀and⠀routing⠀incoming⠀calls,⠀providing⠀customer⠀assistance,⠀and⠀recording⠀and⠀relaying⠀messages⠀to the⠀appropriate⠀people.⠀They are⠀also⠀responsible⠀for paging⠀authorized⠀personnel⠀over the⠀public⠀address⠀and paging⠀systems.⠀The ideal⠀candidate⠀will⠀possess⠀exceptional⠀verbal⠀communication⠀skills and⠀the⠀ability to⠀multi-task,⠀while⠀handling a⠀high call⠀volume.⠀The⠀Switchboard⠀Operator⠀communicates⠀with⠀external⠀customers⠀and⠀responds⠀to⠀emergency⠀calls⠀following⠀established⠀protocols.⠀In⠀addition,⠀they⠀maintain⠀and update⠀schedules⠀necessary⠀to respond⠀to⠀emergencies⠀and update⠀AMCOM⠀database⠀and pagers⠀as⠀necessary.

Job Essentials:

• Requires a⠀minimum of⠀two years⠀call⠀center⠀representative⠀experience⠀in a⠀healthcare⠀environment
• Working⠀knowledge⠀of⠀computer⠀skills⠀required⠀for data⠀entry
• Must⠀possess⠀exceptional⠀verbal and⠀written⠀communication⠀skills
• Ability⠀to⠀maintain⠀confidentiality⠀and a⠀strong⠀attention⠀to⠀detail
• Ability⠀to handle⠀multiple⠀tasks in a⠀fast-paced⠀environment
• Must⠀understand⠀and carry⠀out all⠀Codes and⠀Disaster⠀Procedures
• Must⠀learn and⠀adhere to⠀Telecommunications⠀and EHMC⠀policies

Englewood⠀Health is⠀one of New⠀Jersey’s⠀leading⠀hospitals⠀and⠀healthcare⠀networks.⠀Composed⠀of⠀Englewood⠀Hospital,⠀the⠀Englewood⠀Health⠀Physician⠀Network,⠀and the⠀Englewood⠀Health⠀Foundation,⠀the health⠀system⠀delivers⠀nationally⠀recognized⠀care in a⠀community⠀setting to⠀residents⠀of⠀northern⠀New⠀Jersey,⠀New York,⠀and⠀beyond.⠀The⠀hospital,⠀founded in⠀1890,⠀consistently⠀earns high⠀marks for⠀clinical⠀excellence⠀and⠀patient⠀safety.⠀Englewood⠀Hospital⠀holds the⠀Leapfrog⠀Hospital⠀Safety⠀Grade⠀‘A’⠀and is⠀nationally⠀recognized⠀for⠀nursing⠀excellence,⠀earning a⠀fifth⠀consecutive⠀designation⠀by the⠀Magnet⠀Recognition⠀Program®⠀in 2021.⠀Areas of⠀clinical⠀excellence⠀include⠀cardiac⠀surgery⠀and⠀cardiac⠀care,⠀cancer⠀care,⠀orthopedic⠀surgery,⠀spine⠀surgery,⠀vascular⠀surgery,⠀and⠀women’s⠀health, as⠀well as⠀bloodless⠀medicine⠀and⠀surgery.⠀Englewood⠀Health is⠀an⠀affiliate⠀of⠀Hackensack⠀Meridian⠀Health.⠀The⠀hospital⠀offers an⠀internal⠀medicine⠀residency⠀program⠀affiliated⠀with⠀Hackensack⠀Meridian⠀School of⠀Medicine,⠀as well as⠀a vascular⠀surgery⠀fellowship,⠀pharmacy⠀residency⠀program,⠀podiatry⠀residency⠀program,⠀and a⠀radiography⠀training⠀program.⠀Englewood⠀also⠀serves as⠀a training⠀site for⠀surgery,⠀pathology,⠀emergency⠀medicine,⠀anesthesiology,⠀critical⠀care⠀medicine,⠀and other⠀medical⠀and⠀surgical⠀subspecialties.⠀Englewood⠀Health is⠀continually⠀expanding⠀services⠀and⠀enhancing⠀access⠀through⠀the⠀Englewood⠀Health⠀Physician⠀Network, a⠀coordinated⠀network of⠀more than⠀500⠀office-based⠀and⠀hospital-based⠀providers⠀at more⠀than 100⠀locations⠀in six⠀counties⠀in New⠀Jersey and⠀New York.