Support Engineer

Posted Date 08 Nov 2023

Experience	6 Years	Salary	18000AED
Job Type	Full Time	Company	ParamInfo
Job Category	Information Technology	Qualification	BS Computer Science
Gender	Both	Last Date	13 Dec
Vacancies	1	Remote	No
Location(s)	Abu Dhabi , United Arab Emirates

Provide⠀technical⠀support⠀for⠀end-users⠀for⠀various⠀software⠀and⠀hardware⠀systems.
Respond⠀to⠀technical⠀enquiries⠀via phone,⠀email,⠀chat, or⠀in-person⠀and⠀provide⠀resolution⠀and⠀escalation,⠀as⠀necessary.
Troubleshoot⠀and⠀resolve⠀hardware⠀issues⠀including⠀desktops,⠀laptops,⠀printers.
Strong⠀knowledge⠀of Windows⠀Operating⠀Systems,⠀MacOS and⠀Linux.
Strong⠀knowledge⠀in⠀configuring,⠀troubleshooting,⠀and fixing⠀printing⠀issues.
Ability⠀to⠀identify⠀and⠀troubleshoot⠀network⠀connectivity.
Collaborate⠀with other⠀IT teams⠀such as⠀network,⠀systems,⠀and⠀security⠀to resolve⠀complex⠀technical⠀issues.
Monitor⠀and⠀maintain⠀inventory⠀of⠀hardware,⠀software,⠀licenses,⠀and order⠀placement⠀as⠀needed.
Stay⠀up to date⠀with new⠀technologies⠀and⠀products.
Strong⠀communication⠀and⠀customer⠀service⠀skills.
Knowledge⠀of network⠀protocols⠀and⠀technologies⠀including⠀TCP/IP,⠀DNS, DHCP,⠀etc.
Knowledge⠀of⠀Microsoft⠀Active⠀directory.
Experience⠀with using⠀remote⠀desktop⠀tools and⠀techniques.
Familiar⠀with⠀troubleshooting⠀of McAfee⠀agents on⠀endpoint⠀devices.
Experience⠀with⠀deploying,⠀troubleshooting,⠀and fixing⠀ISE client⠀on⠀end-users'⠀desktops⠀and⠀laptops.
Experience⠀in⠀configuring⠀Cisco and⠀Avaya IP⠀phones.

Qualifications:

Bachelor's⠀degree in⠀Computer⠀Science,⠀Information⠀technology,⠀or a⠀related⠀field.
A⠀minimum of⠀6 years of⠀experience⠀as IT⠀support⠀Engineer.
Strong⠀communication⠀skills and⠀ability to⠀work⠀effectively⠀with other⠀IT staff⠀and⠀support⠀end-users.
Ability⠀to manage⠀multiple⠀projects⠀and⠀priorities