At⠀Hackensack⠀Meridian⠀Health we⠀help our⠀patients⠀live⠀better,⠀healthier⠀lives —⠀and we⠀help one⠀another to⠀succeed.⠀With a⠀culture⠀rooted in⠀connection⠀and⠀collaboration,⠀our⠀employees⠀are team⠀members.⠀Here,⠀competitive⠀benefits⠀are just⠀the⠀beginning.⠀It’s⠀also about⠀how we⠀support⠀one⠀another⠀and how we⠀show up⠀for our⠀community.
Together,⠀we keep⠀getting⠀better -⠀advancing⠀our⠀mission to⠀transform⠀healthcare⠀and serve⠀as a⠀leader of⠀positive⠀change.
The⠀Supervisor⠀of⠀Customer⠀Service⠀Collections⠀under the⠀direction⠀of the⠀Customer⠀Service⠀Manager,⠀supervises⠀the⠀Collections⠀staff,⠀workflow,⠀and is⠀responsible⠀for the⠀operations⠀of⠀Collections⠀with⠀regard to⠀vendors⠀and bad⠀debt⠀agencies⠀for⠀payments,⠀evaluating⠀staff,⠀time and⠀attendance⠀and all⠀other⠀aspects of⠀the⠀department⠀for the⠀Hackensack⠀Meridian⠀Health⠀(HMH)⠀network.⠀Supervises⠀the daily⠀collections⠀operations⠀of the⠀Customer⠀Service⠀department⠀including⠀all⠀self-pay⠀accounts⠀and their⠀life cycle⠀with all⠀connected⠀aspects⠀such as⠀collection⠀activities⠀and⠀referral⠀to outside⠀agencies⠀as Bad⠀Debt.⠀Assists⠀the⠀Manager in⠀reviewing⠀all⠀collection⠀efforts⠀and⠀outside⠀collection⠀agency⠀relations.⠀Also⠀assists in⠀all duties⠀which⠀guide the⠀management⠀of self⠀pay⠀accounts⠀and the⠀call⠀center⠀within the⠀business⠀office.⠀These⠀duties⠀include⠀management⠀of⠀applicable⠀staff and⠀outside⠀agencies⠀in an⠀effective⠀manner and⠀observing⠀all⠀applicable⠀policies⠀and⠀procedures.
Responsibilities:
A day in the life of a
Supervisor of Customer Service Collections at Hackensack Meridian Health includes:
- Supervises⠀all the⠀Bad Debt⠀collection⠀activities⠀for the⠀patient⠀accounting⠀department⠀and⠀coordinates⠀all⠀procedural⠀operations⠀related to⠀all⠀primary⠀and⠀secondary⠀vendors⠀for⠀HMH.
- Monitors⠀collection⠀agency⠀productivity⠀on a⠀monthly⠀basis and⠀is⠀responsible⠀for month⠀end agency⠀performance⠀reporting.
- Develops⠀and⠀prepares⠀accounts⠀for⠀write-offs⠀to⠀collection⠀agencies,⠀subsequent⠀to⠀exhaustion⠀of all⠀internal⠀collection⠀efforts.
- Conducts⠀meetings⠀with⠀collection⠀vendors to⠀ensure all⠀policies⠀and⠀processes⠀are⠀followed⠀and⠀assists⠀agencies⠀with any⠀issues⠀impacting⠀their⠀performance⠀or⠀delivery⠀of⠀collection⠀results.
- Processes⠀invoices⠀from⠀vendors⠀and⠀collection⠀agencies,⠀prepares⠀check⠀requests⠀for⠀payment,⠀and⠀validates⠀that all⠀agency⠀recoveries⠀are⠀accurate⠀and⠀justified.
- Reconciles⠀reports⠀generated⠀by the⠀Patient⠀Accounts⠀management⠀systems.⠀This⠀includes⠀payment,⠀adjustments,⠀and credit⠀balance⠀reports as⠀well as⠀invoices⠀from the⠀vendors.⠀These⠀reports⠀are⠀reviewed⠀to assure⠀all Bad⠀Debt⠀accounts⠀are⠀actively⠀and⠀correctly⠀handled.
- Supervises⠀Purchase⠀Order⠀generation⠀process⠀and⠀workflow.
- Supervises⠀the⠀resolution⠀of⠀collection⠀agency and⠀billing⠀agency⠀close-out⠀reports⠀and⠀prepares⠀Bad Debt⠀summary⠀reports⠀for⠀management⠀on a⠀monthly⠀basis.
- Processes⠀all⠀interrogatories,⠀counter⠀suits,⠀credit⠀cards, and⠀settlement⠀offers.
- Audit⠀preparation.⠀Prepares⠀accounts⠀for Bad⠀Debt⠀audits,⠀which⠀includes⠀internal⠀and⠀external⠀vendor⠀audits.
- Court⠀appearances.⠀Functions⠀as liaison⠀with⠀primary⠀and⠀secondary⠀collection⠀agencies⠀on⠀specific⠀accounts⠀which also⠀includes⠀possible⠀court⠀appearances.
- Oversees⠀Correspondence⠀process⠀and⠀workflow.
- Other⠀duties⠀and/or⠀projects⠀as⠀assigned.
- Adheres⠀to HMH⠀Organizational⠀competencies⠀and⠀standards⠀of⠀behavior.
Qualifications:
Education, Knowledge, Skills and Abilities Required:
- Bachelor's⠀degree in⠀Business/Healthcare⠀Administration/other⠀related⠀field; or⠀equivalent⠀relevant⠀HMH work⠀experience.
- Minimum⠀of 4 years⠀of⠀experience⠀in general⠀customer⠀service⠀and/or⠀credit and⠀collections.
- Proficient⠀computer⠀skills⠀that⠀preferably⠀include⠀but are⠀not⠀limited to⠀Microsoft⠀Office⠀and/or⠀Google⠀Suite⠀platforms.
- Excellent⠀written⠀and verbal⠀communication⠀skills.
- Attention⠀to⠀detail.
- Ability⠀to work⠀effectively⠀and⠀efficiently.
- Excellent⠀written⠀and verbal⠀communication⠀skills.
- Proficient⠀computer⠀skills⠀that may⠀include⠀but are⠀not⠀limited to⠀Microsoft⠀Office⠀and/or⠀Google⠀Suite⠀platforms.
Education, Knowledge, Skills and Abilities Preferred:
- Prior⠀hospital⠀financial⠀experience.
- EPIC⠀knowledge.
- Collection⠀agency⠀experience.
- Experience⠀with court⠀appearances.
Experience
Salary
Job Type
Company
Job Category
Qualification
Gender
Last Date
Vacancies
Remote
Location(s)
Job Description
