Student Success Coach

Posted Date 26 Apr 2024

Experience	2 Years	Salary	53151USD - 55000USD
Job Type	Full Time	Company	University at Buffalo - SUNY
Job Category	Social Services	Qualification	BS social sciences
Gender	Both	Last Date	25 Jul
Vacancies	1	Remote	No
Location(s)	New York , United States

Job Description

The⠀University⠀at Buffalo⠀seeks to⠀hire⠀innovative⠀and highly⠀professional⠀Student⠀Success⠀Coaches.⠀Positions⠀are⠀available⠀within the⠀School of⠀Nursing⠀and School⠀of⠀Pharmacy⠀and⠀Pharmaceutical⠀Sciences.⠀The Coach⠀will be⠀responsible⠀for⠀providing⠀integrated⠀support to⠀help⠀students⠀achieve⠀academic⠀success⠀and⠀successfully⠀navigate⠀the⠀university.⠀In⠀addition⠀to serving⠀as a⠀frontline⠀support⠀professional,⠀the⠀student⠀success⠀coach⠀assists⠀higher-level⠀student⠀success⠀administrators⠀in the⠀development⠀and⠀delivery⠀of⠀outreach,⠀engagement,⠀and⠀student⠀retention⠀programs⠀aimed at⠀meeting⠀the unique⠀needs of⠀first-year⠀college⠀students⠀and⠀achieving⠀first-to-second⠀year⠀student⠀retention.

In⠀order to⠀advance⠀the⠀university’s⠀ambitious⠀vision for⠀excellence⠀in⠀students’⠀academic⠀success⠀and⠀university⠀retention,⠀the Coach⠀will work⠀with⠀constituents⠀across⠀campus to⠀provide⠀support to⠀our most⠀at-risk⠀students.⠀The Coach⠀will⠀utilize⠀the⠀university’s⠀Navigate⠀system to⠀manage⠀alerts for⠀their⠀assigned⠀students.

Key accountabilities and responsibilities:

Provides⠀holistic⠀support,⠀academic⠀coaching,⠀and⠀consultative⠀services⠀to⠀assigned⠀caseload⠀of⠀first-year⠀college⠀students⠀that may⠀include a⠀specific⠀targeted⠀and/or⠀underrepresented⠀population.
Fosters⠀strong⠀relationships⠀with⠀students,⠀serves as⠀an initial⠀and⠀consistent⠀point of⠀contact,⠀and⠀provides⠀excellent⠀holistic⠀customer⠀service,⠀responding⠀empathetically⠀and⠀accurately⠀to student⠀inquiries.
Assists⠀students⠀in the⠀development⠀of⠀academic⠀and⠀personal⠀skill-building⠀tied to⠀undergraduate⠀student⠀success⠀(e.g.⠀stress⠀management,⠀study⠀skills,⠀self-advocacy⠀skills).
Addresses⠀barriers⠀to⠀success,⠀including⠀assisting⠀students⠀with⠀identifying⠀academic⠀skills,⠀strengths,⠀and areas⠀of⠀improvement.
Engages⠀in⠀proactive⠀management⠀of⠀caseload,⠀including⠀consistent⠀and direct⠀contact⠀with⠀students,⠀targeted⠀outreach⠀at key⠀points in⠀the first⠀year, and⠀monitors⠀student⠀progress⠀and⠀performance.⠀Provides⠀appropriate⠀intervention⠀and⠀records⠀applicable⠀activities⠀via the⠀Navigate⠀platform/university⠀tools.
Maintains⠀university-wide⠀and⠀college-specific⠀knowledge⠀of⠀relevant⠀policies,⠀procedures,⠀resources⠀and⠀services⠀associated⠀with⠀student⠀success,⠀academic⠀achievement⠀and⠀first-year⠀student⠀needs.
Works⠀in⠀partnership⠀with and⠀ensures⠀follow-up⠀with⠀campus⠀units to⠀help⠀students⠀navigate⠀complex⠀issues⠀that may⠀intersect⠀with other⠀offices,⠀such as⠀Admissions,⠀Financial⠀Aid,⠀academic⠀advisors,⠀faculty,⠀Student⠀Accounts,⠀and Campus⠀Living.
Provides⠀appropriate,⠀accurate⠀and timely⠀referrals⠀for⠀students⠀to campus⠀and⠀community⠀resources,⠀such as⠀Counseling⠀Services,⠀Tutoring &⠀Academic⠀Support⠀Services,⠀Center for⠀Excellence⠀in Writing⠀and Blue⠀Table.

Outstanding Benefits Package

Working at⠀UB comes⠀with⠀benefits⠀that⠀exceed⠀salary⠀alone.⠀There are⠀personal⠀rewards⠀including⠀comprehensive⠀health and⠀retirement⠀plan⠀options.⠀We also⠀focus on⠀creating⠀and⠀sustaining⠀a healthy⠀mix of⠀work,⠀personal⠀and⠀academic⠀pursuit⠀– all in⠀an effort⠀to support⠀your⠀work-life⠀effectiveness.⠀Visit our⠀benefits⠀website to⠀learn⠀about our⠀benefit⠀packages.

About⠀the⠀Departments

The⠀School of⠀Nursing⠀and School⠀of⠀Pharmacy⠀and⠀Pharmaceutical⠀Sciences⠀support⠀the⠀university⠀mission of⠀providing⠀an⠀inclusive⠀environment⠀and a⠀transformative⠀educational⠀experience⠀that⠀promotes⠀the⠀academic⠀and⠀personal⠀success⠀and⠀engagement⠀of all⠀undergraduate⠀students.⠀Working⠀collaboratively⠀with⠀academic⠀advisors,⠀faculty,⠀administrators,⠀and⠀support⠀service⠀providers,⠀we aim to⠀develop⠀standardized⠀best⠀practices,⠀deliver⠀high⠀quality⠀programs,⠀and⠀provide⠀the⠀necessary⠀resources⠀to help⠀our⠀students⠀persist⠀and attain⠀their⠀undergraduate⠀degree.

About⠀The⠀University⠀at⠀Buffalo

The⠀University⠀at Buffalo⠀(UB)⠀#ubuffalo⠀is one of⠀America’s⠀leading⠀public⠀research⠀universities⠀and a⠀flagship⠀of the⠀State⠀University⠀of New⠀York⠀system,⠀recognized⠀for our⠀excellence⠀and our⠀impact. UB⠀is a⠀premier,⠀research-intensive⠀public⠀university⠀dedicated⠀to⠀academic⠀excellence.⠀Our⠀research,⠀creative⠀activity⠀and people⠀positively⠀impact the⠀world.⠀Like the⠀city we⠀call home,⠀UB is⠀distinguished⠀by a⠀culture of⠀resilient⠀optimism,⠀resourceful⠀thinking⠀and⠀pragmatic⠀dreaming⠀that⠀enables us⠀to reach⠀others⠀every day.⠀Visit our⠀website to⠀learn more⠀about the⠀University⠀at⠀Buffalo.

University⠀at Buffalo⠀is an⠀affirmative⠀action/equal⠀opportunity⠀employer⠀and, in⠀keeping⠀with our⠀commitment,⠀welcomes⠀all to⠀apply⠀including⠀veterans⠀and⠀individuals⠀with⠀disabilities.

Minimum Qualifications

Bachelor’s⠀degree⠀from an⠀accredited⠀institution⠀in⠀education,⠀social⠀work,⠀social⠀sciences⠀or related⠀field,⠀with a⠀minimum of⠀two (2)⠀years⠀professional⠀experience⠀serving⠀and⠀supporting⠀diverse⠀student⠀populations⠀in an⠀education,⠀higher-education,⠀or high⠀school⠀pre-collegiate/college⠀preparatory⠀program⠀setting is⠀required⠀with⠀demonstrated⠀competencies⠀and⠀additional⠀experience⠀in the⠀following⠀areas:

Outstanding⠀interpersonal⠀communication⠀skills⠀(written,⠀verbal and⠀listening).
Strong⠀organizational⠀and time⠀management⠀skills,⠀including⠀the⠀ability to⠀prioritize⠀and meet⠀deadlines.
Strong⠀commitment⠀to⠀customer⠀service.
Strong⠀technological⠀competence.
Ability⠀to work⠀both⠀independently⠀and in a⠀team⠀environment.
Positive⠀and⠀professional⠀demeanor.