Strategic Account Representative

Are you an⠀independent⠀thinker⠀with⠀excellent⠀problem-solving⠀skills?⠀Then this⠀role is⠀for you!⠀The key to⠀success as⠀a⠀Strategic⠀Account⠀Representative⠀requires⠀the⠀ability to⠀interact⠀with⠀various⠀internal⠀and⠀external⠀business⠀partners,⠀analyze⠀and review⠀data,⠀recognize⠀trends and⠀make⠀recommendations⠀for⠀solutions!⠀Be able to⠀understand⠀issues,⠀identify⠀root⠀cause,⠀step in⠀and engage⠀the⠀correct⠀business⠀partners⠀and⠀develop⠀the⠀resolution⠀plan!⠀Excellent⠀communication⠀and⠀tracking⠀is⠀critical⠀to being⠀successful⠀in this⠀position.

Job Responsibilities

• Responsible⠀for⠀ensuring⠀CSD’s⠀Strategic⠀Business⠀Customers,⠀Partners⠀and⠀ultimately⠀all⠀involved⠀patients⠀receive⠀superior⠀service.
• Key⠀member of⠀the sales⠀team⠀responsible⠀for the⠀overall⠀satisfaction,⠀retention⠀and growth⠀of the⠀identified⠀strategic⠀book of⠀business⠀as well as⠀ensuring⠀contract⠀compliance.
• Manages⠀the day to⠀day client⠀relationships.
• Accountable⠀for core⠀service⠀delivery⠀for CSD⠀clients⠀working⠀cross-functionally⠀with all⠀sales⠀areas⠀including;⠀Sales⠀Account⠀Management,⠀Contract⠀Administration,⠀Credit and⠀Collections,⠀Procurement⠀and⠀Finance.
• Proactively⠀reviews⠀performance⠀metrics to⠀promote⠀client⠀satisfaction,⠀profitability,⠀and⠀retention.
• Utilizes⠀technology,⠀tools,⠀processes⠀and⠀resources⠀to⠀anticipate⠀and exceed⠀CSD⠀clients’⠀needs and⠀expectations.
• Collaborates⠀with Sales⠀Management⠀on client⠀activity,⠀expectations,⠀and⠀service⠀needs.
• Up-selling⠀and⠀maximizing⠀the sales⠀potential⠀of these⠀key⠀clients⠀will also⠀be a⠀critical⠀success⠀factor in⠀furthering⠀the⠀efforts of⠀the team⠀to gain⠀maximum⠀penetration⠀of the⠀customers⠀overall⠀business⠀potential⠀for⠀CSD.
• This⠀position⠀will⠀require⠀travel⠀several⠀times⠀throughout⠀the year.

Qualifications

• Demonstrated⠀Account⠀and⠀Project⠀Management⠀skill⠀set;
• Ability⠀to work⠀cross-functionally⠀to⠀proactively⠀communicate⠀and⠀resolve⠀issues⠀with the⠀highest⠀sense of⠀urgency.