Store Supervisor

The role⠀holder is⠀responsible⠀for⠀providing⠀support in⠀driving⠀sales⠀through⠀the⠀performance⠀and⠀development⠀of the⠀Store⠀Sales⠀team. The⠀role is⠀also⠀responsible⠀of⠀ensuring⠀the⠀delivery⠀of⠀exceptional⠀operational,⠀commercial⠀and⠀customer⠀service⠀standards.

Core Responsibilities:

• Supports⠀in⠀delivering⠀the store⠀annual⠀sales⠀targets
• Assists⠀in⠀maintaining⠀proper⠀coverage⠀and⠀schedule⠀so as to⠀ensure the⠀store⠀maintains⠀high⠀levels of⠀customer⠀service
• Conducts⠀store⠀operations⠀audits to⠀ensure⠀compliance⠀with the⠀required⠀store⠀standard⠀operating⠀policies
• Oversees⠀the⠀store’s⠀after⠀sales⠀processes⠀and⠀ensures⠀full⠀adherence⠀to⠀repair/return⠀policies⠀and⠀procedures⠀through⠀proper⠀communication⠀with⠀internal⠀stakeholders.
• Ensures⠀customer⠀needs are⠀met,⠀complaints⠀are⠀resolved⠀and⠀customer⠀service⠀provided⠀is of⠀exceptional⠀standard;⠀identifies⠀current⠀and future⠀customer⠀requirements⠀by⠀establishing⠀rapports⠀with⠀potential⠀and⠀existing⠀customers
• Ensures⠀that⠀visual⠀merchandising⠀standards⠀are⠀achieved⠀and that⠀products⠀are⠀displayed⠀in⠀accordance⠀with brand⠀policy
• Ensures⠀promotions⠀and⠀pricing⠀are⠀accurate⠀and in⠀tune with⠀company⠀standards⠀and⠀policies.
• Generates⠀and⠀analyzes⠀sales⠀reports⠀and⠀provides⠀insights⠀to⠀maximize⠀stock⠀potential;⠀reports on⠀the⠀performance⠀of new and⠀core⠀collections
• Submits⠀daily⠀invoices⠀and sales⠀recap to⠀Finance
• Executes⠀store⠀operations⠀including⠀cash⠀handling,⠀inventory⠀taking and⠀record⠀keeping in⠀line with⠀company’s⠀standard⠀operating⠀procedures
• Maintains⠀proper⠀loss⠀prevention⠀standards⠀and⠀ensures⠀compliance⠀with cash⠀handling,⠀fraud and⠀theft of⠀products
• Manages⠀inventory⠀such as⠀in-bound⠀movement⠀of goods,⠀receiving,⠀stocking,⠀restocking,⠀transfers⠀and⠀managing⠀inventory⠀discrepancies
• Ensures⠀interior⠀and⠀exterior⠀of the⠀store are⠀clean and⠀maintained⠀to company⠀and brand⠀standards
• Directs⠀the team⠀to follow⠀standard⠀operating⠀procedures⠀and store⠀appearance⠀standards
• Carries⠀out the⠀duties of⠀a cashier⠀(as⠀required)

People Management:

• Defines⠀goals and⠀key⠀performance⠀indicators⠀for each⠀member of⠀the team⠀and⠀ensures⠀effective⠀implementation⠀of the⠀GMG’s⠀performance⠀management⠀process
• Develops⠀talent⠀within the⠀team by⠀providing⠀guidance,⠀mentoring⠀and⠀coaching⠀to achieve⠀the⠀defined⠀goals
• Drives⠀a culture⠀of⠀feedback⠀and⠀coaching⠀in the⠀Business⠀Unit/⠀Department⠀by⠀providing⠀feedback⠀on an⠀ongoing⠀basis,⠀identifying⠀development⠀needs and⠀coaching⠀the⠀employees⠀on the⠀areas of⠀improvement.