Store Manager

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

Core Responsibilities:

• Communicates⠀store⠀targets to⠀the team⠀and drives⠀sales to⠀achieve⠀financial⠀objectives
• Maintains⠀proper⠀loss⠀prevention⠀standards⠀and⠀ensures⠀compliance⠀with cash⠀handling,⠀fraud and⠀theft of⠀products
• Oversees⠀and⠀monitors⠀all point⠀of sales⠀activities⠀in the⠀store⠀which⠀includes -⠀sales⠀transactions,⠀tracking⠀customer⠀orders and⠀payments,⠀registering⠀sale and⠀maintaining⠀inventory⠀updates,⠀providing⠀service,⠀handling⠀returns⠀and⠀refunds,⠀gathering⠀consumer⠀data for⠀feedback’⠀etc.
• Oversees⠀cash⠀transaction⠀entry and⠀management⠀(petty⠀cash,⠀point of⠀sales⠀(POS) cash⠀elements,⠀change⠀floats)
• Regularly⠀audits own⠀store⠀administration⠀and⠀resolves⠀any⠀issues;⠀assists in⠀carrying⠀out annual⠀stock⠀counts and⠀spot⠀checks
• Monitors⠀and⠀handles⠀customer⠀complaints⠀and take⠀corrective⠀action in⠀line with⠀policy;⠀resolves⠀customer⠀complaints⠀and⠀responds⠀to⠀feedback⠀in a⠀timely and⠀professional⠀manner
• Tracks⠀and⠀evaluates⠀brand⠀sales⠀performance,⠀research⠀market⠀trends and⠀competitor⠀trading⠀activities⠀to⠀identify⠀critical⠀business⠀factors⠀and⠀propose⠀action⠀plans to⠀increase⠀sales and⠀profitability
• Monitors⠀and⠀analyzes⠀sales⠀reports⠀and⠀provides⠀insights⠀to⠀maximize⠀stock⠀potential;⠀reports on⠀the⠀performance⠀of new and⠀core⠀collections
• Maintains⠀window and⠀in-store⠀displays⠀to a high⠀standard⠀in line⠀with⠀merchandising⠀guidelines
• Oversees⠀and⠀monitors⠀the⠀inventory⠀management⠀in the⠀store (⠀stock⠀availability,⠀order⠀management,⠀back store⠀management,⠀stock⠀movement⠀within⠀store)
• Ensures⠀accurate⠀stock⠀merchandise⠀and⠀management⠀(stock⠀ageing ,⠀stock⠀loss,⠀space⠀management)⠀within the⠀store
• Coordinates⠀with⠀facilities⠀department⠀on repairs⠀or⠀replacements⠀of⠀furniture⠀or⠀equipment;⠀supports⠀company⠀maintenance⠀standards/programs⠀to⠀optimize⠀asset⠀life
• Maintains⠀staffing⠀levels⠀consistent⠀with⠀operational⠀needs to⠀ensure⠀exceptional⠀customer⠀service;⠀prepares⠀schedules⠀and⠀ensures⠀adequate⠀shift⠀coverage
• Ensures⠀seasonal⠀peaks,⠀important⠀promotional⠀events are⠀taken⠀account of⠀when⠀preparing⠀forecasts⠀and staff⠀rosters
• Ensures⠀that the⠀team is⠀adequately⠀trained in⠀inventory⠀management⠀techniques⠀such as⠀in-bound⠀movement⠀of goods,⠀receiving,⠀stocking,⠀restocking,⠀transfers⠀and⠀managing⠀inventory⠀discrepancies

Qualifications:

• Fluent English (written and spoken)
• Industry expertise
  
• Product/Category knowledge
  
• Retail Experience in GCC