Staff Systems Engineer

At⠀ServiceNow,⠀our⠀technology⠀makes the⠀world work⠀for⠀everyone,⠀and our⠀people⠀make it⠀possible.⠀We move⠀fast⠀because⠀the world⠀can’t⠀wait, and⠀we⠀innovate⠀in ways no⠀one else⠀can for⠀our⠀customers⠀and⠀communities.⠀By joining⠀ServiceNow,⠀you are⠀part of an⠀ambitious⠀team of⠀change⠀makers who⠀have a⠀restless⠀curiosity⠀and a⠀drive for⠀ingenuity.⠀We know⠀that your⠀best work⠀happens⠀when you⠀live your⠀best life⠀and share⠀your⠀unique⠀talents,⠀so we do⠀everything⠀we can to⠀make that⠀possible.⠀We dream⠀big⠀together,⠀supporting⠀each other⠀to make⠀our⠀individual⠀and⠀collective⠀dreams⠀come true.⠀The future⠀is ours,⠀and it⠀starts⠀with⠀you.

With⠀more than⠀7,700+⠀customers,⠀we serve⠀approximately⠀85% of the⠀Fortune⠀500®, and⠀we're⠀proud to⠀be one of⠀FORTUNE⠀100 Best⠀Companies⠀to Work⠀For® and⠀World's⠀Most⠀Admired⠀Companies™.

Learn⠀more on⠀Life at⠀Now blog⠀and hear⠀from our⠀employees⠀about⠀their⠀experiences⠀working at⠀ServiceNow.

Unsure⠀if you⠀meet all⠀the⠀qualifications⠀of a job⠀description⠀but are⠀deeply⠀excited⠀about the⠀role? We⠀still⠀encourage⠀you to⠀apply! At⠀ServiceNow,⠀we are⠀committed⠀to⠀creating⠀an⠀inclusive⠀environment⠀where all⠀voices are⠀heard,⠀valued,⠀and⠀respected.⠀We welcome⠀all⠀candidates,⠀including⠀individuals⠀from⠀non-traditional,⠀varied⠀backgrounds,⠀that might⠀not come⠀from a⠀typical⠀path⠀connected⠀to this⠀role. We⠀believe⠀skills and⠀experience⠀are⠀transferrable,⠀and the⠀desire to⠀dream big⠀makes for⠀great⠀candidates.

The Mail⠀and⠀Messaging⠀Systems⠀Engineering⠀team at⠀ServiceNow⠀is looking⠀for help⠀to⠀architect⠀and build⠀the server⠀infrastructure⠀and core⠀services⠀that allow⠀our SaaS⠀platform⠀to run at⠀scale and⠀with high⠀availability.⠀We’re⠀looking⠀for a⠀skilled⠀systems⠀developer⠀who can⠀help craft⠀the⠀technology⠀and⠀processes⠀needed to⠀sustain⠀ServiceNow’s⠀growth⠀while⠀gaining⠀valuable⠀experience⠀in modern⠀systems⠀and⠀software⠀development.

We⠀design the⠀systems to⠀deliver⠀data for⠀our⠀customers⠀on a⠀massive⠀scale –⠀hundreds⠀of⠀millions⠀of⠀notifications⠀and data⠀integration⠀transactions,⠀every day.

What you get to do in this role:

• Manage⠀large⠀scale,⠀global⠀infrastructure⠀with code;⠀write and⠀maintain⠀software-defined⠀declarative⠀infrastructure,⠀at⠀scale.
• Help⠀develop⠀systems,⠀cloud⠀infrastructure⠀services,⠀and⠀automation⠀tools that⠀are⠀thoroughly⠀specified,⠀documented,⠀and⠀testable.
• Build⠀orchestration⠀workflows⠀by⠀leveraging⠀features⠀of the⠀ServiceNow⠀platform.
• Research⠀and⠀implement⠀new⠀open-source⠀and⠀commercial⠀tools,⠀technologies⠀and⠀methodologies.
• Provide⠀technical⠀leadership⠀as we⠀create new⠀services⠀and ways⠀of⠀working.
• Collaborate⠀with peer⠀teams who⠀have built⠀world⠀class⠀networking⠀and⠀orchestration⠀solutions
• Develop⠀in Python⠀and⠀Javascript⠀in order⠀to help⠀build web⠀services⠀and⠀automation⠀tools⠀which are⠀thoroughly⠀specified,⠀documented,⠀and⠀testable.
• Use⠀Puppet,⠀Ansible⠀and⠀similar⠀systems⠀for⠀automated⠀configuration⠀management.
• Use⠀Kubernetes⠀to create⠀even⠀larger-scale⠀core⠀services.
• Write⠀test plans⠀and test⠀automation⠀for⠀declarative⠀infrastructure.

To be successful in this role you have:

• 6+ years⠀of related⠀experience.
• Experience⠀in system⠀admin on⠀Linux⠀servers
• Experience⠀in⠀automation⠀frameworks⠀(bash,⠀python,⠀ansible,⠀Terraform⠀or⠀similar)
• Experience⠀with⠀Internet⠀Mail or⠀event⠀streaming⠀systems⠀such as⠀RabbitMQ,⠀Kafka or⠀similar.
• A⠀working⠀understanding⠀of related⠀infrastructure⠀concepts⠀such as IP⠀networking,⠀virtualization,⠀block and⠀file⠀storage,⠀load-balancers,⠀etc.
• A⠀focus on⠀constant⠀learning⠀and⠀improving⠀technical⠀and⠀personal⠀skillsets
• A⠀drive and⠀a passion⠀to figure⠀things⠀out. You⠀will have⠀documentation⠀and many⠀peers to⠀turn to⠀for help,⠀but your⠀work will⠀touch many⠀interconnected⠀systems⠀and⠀technologies⠀- too many⠀to rely⠀solely on⠀the⠀knowledge⠀of others.⠀To succeed⠀you will⠀need to⠀investigate⠀and⠀discover⠀on your⠀own.
• A⠀strong⠀ability to⠀design,⠀write and⠀debug⠀code. You⠀should⠀also have⠀experience⠀writing⠀test⠀specifications⠀and⠀understand⠀the⠀fundamentals⠀of test⠀automation.
• A⠀working⠀understanding⠀of related⠀internet⠀protocols⠀such as⠀TCP/IP,⠀DNS, LDAP,⠀NTP, SMTP,⠀HTTP,⠀etc.
• Integrity,⠀honesty,⠀and will⠀embrace⠀ServiceNow’s⠀values