Staff Assistant Airport Hub Gateway

Are you ready to discover new opportunities, both at work and in your personal life? Join the American Airlines team and gain the chance to explore the world, enhance your skills, and grow into the best version of yourself. As you embark on this journey, you’ll overcome challenges with adaptability and determination, acquire new expertise, and develop your career while enjoying memorable experiences. Enrich your personal and professional life and come aboard!

Why You’ll Love This Job

This position is part of the Airport Hubs & Gateway Team within the Customer Experience Division. It plays a vital role in ensuring smooth daily operations by handling essential administrative and coordination tasks such as:

• Managing attendance and compliance records
• Distributing necessary equipment and supplies
• Handling payroll coordination
• Organizing operational coverage and tracking lost time
• Supporting onboarding for new hires and transfers

What You’ll Do

• Perform a variety of administrative tasks, including coordinating meetings, filing, answering phone calls, greeting visitors, handling mail, ordering and managing office supplies, reconciling expenses, tracking anniversaries and birthdays, and arranging travel accommodations
• Assist with preparing management presentations and supporting special projects
• Address and escalate office technology issues, including phones and office equipment
• Track onboarding processes, ensuring employees complete required tasks like system access setup, locker assignments, mailboxes, uniforms, ID badges, fingerprinting, and training
• Help plan, coordinate, and execute station events, including luncheons, holiday gatherings, and recognition events

What You’ll Need to Succeed

Minimum Qualifications – Education & Experience

• High School diploma or GED
• Previous office or clerical experience

Preferred Qualifications – Education & Experience

• Advanced proficiency in Microsoft Excel
• Familiarity with PowerBI

Skills, Licenses & Certifications

• Strong knowledge of Microsoft Office tools, including Word, Excel, and PowerPoint
• Understanding of company policies, procedures, and structure
• Ability to prioritize tasks, maintain attention to detail, and meet deadlines
• Skill in handling multiple tasks in a fast-paced environment
• Self-motivation with excellent organizational skills
• Ability to learn specific software programs and their functionality
• Strong verbal and written communication skills, with the ability to connect effectively at all levels
• Excellent interpersonal skills with a focus on customer service
• Professional and approachable demeanor
• High level of confidentiality and professionalism
• Ability to work flexible hours, including holidays, based on business needs
• Eligibility for airport authority and/or US Customs security badges (if required)

What You’ll Get

Explore everything American Airlines has to offer:

• Travel Perks: Enjoy access to over 6,800 daily flights, with travel privileges for you, your family, and friends to 365 destinations worldwide.
• Health Benefits: Starting from day one, benefit from health, dental, prescription, and vision plans to help you stay well, along with flexible spending accounts and virtual doctor visits.
• Wellness Programs: Access tools and resources designed to help you thrive.
• 401(k) Program: Available upon hire, with potential employer contributions after one year, depending on the workgroup.
• Additional Benefits: Enjoy an Employee Assistance Program, pet insurance, and discounts on hotels, car rentals, cruises, and more.