Rivian is⠀on a⠀mission to⠀keep the⠀world⠀adventurous⠀forever.⠀This goes⠀for the⠀emissions-free⠀Electric⠀Adventure⠀Vehicles⠀we build,⠀and the⠀curious,⠀courageous⠀souls we⠀seek to⠀attract.
As⠀a company,⠀we⠀constantly⠀challenge⠀what’s⠀possible,⠀never⠀simply⠀accepting⠀what has⠀always⠀been done.⠀We reframe⠀old⠀problems,⠀seek new⠀solutions⠀and⠀operate⠀comfortably⠀in areas⠀that are⠀unknown.⠀Our⠀backgrounds⠀are⠀diverse,⠀but our⠀team⠀shares a⠀love of⠀the⠀outdoors⠀and a⠀desire to⠀protect it⠀for future⠀generations.
Role⠀Summary:
Customer⠀experience⠀is at the⠀forefront⠀of how we⠀create⠀beautiful⠀memories⠀that our⠀customers⠀will love.⠀This role⠀requires a⠀high level⠀of energy,⠀initiative,⠀and deep⠀understanding⠀of the⠀customer's⠀journey.⠀To be⠀successful⠀in this⠀role, you⠀must have⠀a⠀customer-first⠀approach,⠀thrive in⠀ambiguous⠀and⠀unexpected⠀environments,⠀tackling⠀all⠀challenges⠀with a⠀creative⠀and⠀flexible⠀mindset.⠀We’re⠀looking⠀for⠀someone⠀who loves⠀people and⠀is excited⠀to take⠀every⠀opportunity⠀to⠀over-deliver⠀when it⠀comes to⠀delighting⠀and⠀interacting⠀with our⠀Rivian⠀customers.
- Engage⠀with⠀Rivian⠀customers⠀and⠀identify⠀the unique⠀needs to⠀create an⠀individualized⠀experience⠀including⠀demonstration⠀drives and⠀customer⠀deliveries
- Support⠀new and⠀existing⠀customers⠀as a⠀Rivian⠀product⠀expert
- Execute⠀local⠀registration⠀documents⠀with⠀customers⠀during⠀delivery
- Be⠀resourceful,⠀explore⠀your⠀curiosity,⠀and ask⠀questions⠀to seek⠀customer⠀centric⠀solutions⠀to⠀problems
- Work⠀closely⠀with⠀internal⠀cross-functional⠀partners⠀to ensure⠀vehicle⠀standards⠀and⠀operational⠀processes⠀are up to⠀Rivian’s⠀excellence
- Complete⠀additional⠀work and⠀tasks as⠀requested⠀by the⠀leadership⠀team
Qualifications:
- 2+⠀years’⠀experience⠀in⠀customer⠀service;⠀previous⠀EV⠀experience⠀a⠀plus
- Must⠀be at⠀least 21⠀years of⠀age
- High⠀School⠀Diploma or⠀GED⠀required
- Ability⠀to work a⠀flexible⠀schedule⠀to support⠀customers⠀on nights,⠀weekends⠀and/or⠀holidays;⠀ability⠀and⠀willingness⠀to travel⠀based on⠀business⠀needs to⠀support⠀other⠀market⠀launches⠀and⠀operations
- Working⠀knowledge⠀with⠀computers⠀and⠀software⠀including⠀Microsoft⠀Programs⠀(Word,⠀Excel,⠀PowerPoint)⠀with the⠀ability to⠀effectively⠀navigate⠀internal⠀business⠀platforms
- Commercial⠀driving⠀experience⠀preferred;⠀Commercial⠀Driver's⠀License⠀(CDL) not⠀required
- Ability⠀to⠀complete⠀driver⠀training/car-hauling⠀training⠀and a road⠀test⠀within the⠀first 30⠀days of⠀employment⠀which may⠀include⠀winching⠀(training⠀provided)
- Must⠀have a⠀valid⠀driver’s⠀license in⠀the⠀state/province⠀of⠀residence⠀that you⠀will be⠀driving/operating⠀a vehicle⠀(or state⠀that you⠀are⠀commuting⠀daily⠀to/from)
- Must⠀pass⠀Department⠀of⠀Transportation⠀(DOT)⠀Physical⠀and Drug⠀Test
- No⠀drug or⠀alcohol⠀related⠀driving⠀incidents⠀in the⠀last 3⠀years; No⠀more than⠀1 serious⠀moving⠀violation⠀in the⠀last 3⠀years; No⠀driving⠀related⠀suspensions⠀or⠀revocation⠀of Driver⠀License⠀within a⠀3-5 year⠀period.⠀Will be⠀subject to⠀continuous⠀Motor⠀Vehicle⠀Record⠀(MVR)⠀monitoring
- Ability⠀to obtain⠀and⠀maintain⠀local⠀sales⠀licenses⠀if⠀applicable⠀in your⠀state/province
- Must⠀have or be⠀eligible⠀to obtain⠀a notary⠀license⠀(Within⠀the first⠀90 days of⠀employment)⠀in the⠀state/province⠀of your⠀assigned⠀work⠀location
- Customer⠀focused⠀mindset
- Adaptable⠀to a⠀fast-paced⠀and⠀constantly⠀changing⠀environment
- Ability⠀to⠀multitask⠀and⠀prioritize⠀tasks⠀based on⠀level of⠀importance⠀and⠀urgency
- Team-player⠀with⠀strong⠀communication⠀skills
- Ability⠀to work⠀autonomously⠀and⠀consistently⠀with⠀limited⠀direction
- Empowered⠀self-starter⠀who can⠀process⠀and⠀execute on⠀complex⠀information⠀potentially⠀in high⠀stress⠀environments
- Willingness⠀to work in⠀various⠀working⠀conditions⠀including⠀being in a⠀full⠀service⠀retail⠀center or⠀unpredictable⠀weather⠀conditions
- Physical⠀exertion⠀may be⠀required⠀to perform⠀occupational⠀tasks⠀(sitting⠀up to 2 or⠀more hours⠀at a time,⠀standing⠀for up to⠀8 or more⠀hours a⠀day,⠀walking,⠀bending,⠀kneeling,⠀laying,⠀twisting,⠀carrying,⠀reaching,⠀stretching,⠀pushing,⠀pulling,⠀and⠀lifting up⠀to 50⠀lbs).
- Frequent⠀use of⠀hands for⠀purposes⠀of⠀grasping⠀and using⠀tools⠀correctly,⠀entering⠀data,⠀writing⠀communications,⠀or calling⠀customers⠀or⠀internal⠀partners
- Strong⠀understanding⠀of written⠀and spoken⠀English
- Ability⠀to see,⠀read and⠀interpret⠀documents⠀such as⠀governmental⠀regulations,⠀safety⠀rules,⠀operating⠀and⠀maintenance⠀instructions⠀or⠀schematics
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