Spectrum Pumps Technician

At Baxter,⠀we are⠀deeply⠀connected⠀by our⠀mission.⠀No matter⠀your role⠀at Baxter,⠀your work⠀makes a⠀positive⠀impact on⠀people⠀around the⠀world.⠀You’ll⠀feel a⠀sense of⠀purpose⠀throughout⠀the⠀organization,⠀as we know⠀our work⠀improves⠀outcomes⠀for⠀millions⠀of⠀patients.

Baxter’s⠀products⠀and⠀therapies⠀are found⠀in almost⠀every⠀hospital⠀worldwide,⠀in clinics⠀and in the⠀home. For⠀over 85⠀years, we⠀have⠀pioneered⠀significant⠀medical⠀innovations⠀that⠀transform⠀healthcare.

The⠀Field⠀Service⠀Technician⠀is a key⠀customer-facing⠀position⠀that⠀represents⠀the Baxter⠀brand in⠀clinical⠀and⠀hospital⠀settings.⠀This⠀position⠀performs⠀installation,⠀repair,⠀preventative⠀maintenance,⠀training,⠀and other⠀services⠀on a⠀variety of⠀electro-mechanical⠀medical⠀devices.⠀Field⠀Technicians⠀are⠀hands-on⠀and enjoy⠀solving⠀technical⠀problems,⠀interacting⠀with⠀customers,⠀applying⠀attention⠀to detail,⠀working⠀autonomously,⠀and⠀variation⠀in their⠀work. This⠀position⠀focuses on⠀providing⠀a positive⠀customer⠀experience,⠀strong⠀communication,⠀and⠀ensuring⠀all⠀service⠀needs are⠀met in a⠀quality⠀and timely⠀manner.

The Essential Roles and Responsibilities of the role are:

• Performs⠀repairs⠀and⠀preventive⠀maintenance⠀on⠀electro-mechanical⠀medical⠀equipment⠀within⠀established⠀SLAs,⠀quality,⠀and⠀procedural⠀standards.
• Analyzes⠀equipment⠀failures⠀to⠀determine⠀root cause⠀and⠀performs⠀corrective⠀action.
• Ensures⠀test⠀equipment⠀is working⠀properly⠀and⠀calibrated⠀within⠀established⠀intervals.
• Documents⠀all⠀performance⠀and⠀maintenance⠀records on⠀equipment.
• Plans⠀and orders⠀parts⠀necessary⠀for⠀service⠀and PM and⠀maintains⠀proper⠀system⠀inventory⠀records.
• Maintains⠀customer⠀good-will⠀through⠀effective⠀and timely⠀communication⠀of all⠀services⠀rendered,⠀on-site⠀arrival⠀time, and⠀reports⠀any⠀issues.
• Demonstrates⠀presentation⠀of⠀positive⠀attitude⠀for the⠀company,⠀products,⠀employees,⠀and⠀customers;⠀and⠀maintains⠀proper⠀business⠀appearance.
• Participates⠀in⠀department⠀meetings⠀and⠀training⠀events.
• May⠀participate⠀in field⠀action⠀planning⠀and⠀execution.
• Adheres⠀to all⠀environmental,⠀health and⠀safety⠀SOP’s,⠀equipment,⠀policies,⠀and⠀procedures,⠀including⠀any⠀department⠀specific⠀requirements.
• Follows⠀defined⠀Quality⠀Management⠀Systems,⠀all⠀applicable⠀procedures,⠀reviews⠀maintenance⠀records,⠀and⠀completes⠀all⠀documentation⠀as⠀required.
• Performs⠀other⠀duties as⠀assigned.

Required Qualifications

• Ability to⠀exercise⠀independent⠀judgment⠀to draw⠀accurate⠀conclusions⠀to solve⠀equipment⠀related⠀problems⠀based on⠀available⠀information.
• Basic⠀mathematical⠀skills in⠀addition,⠀subtraction,⠀multiplication,⠀division,⠀and⠀fractions⠀are⠀required.
• Ability⠀to work⠀independently⠀to⠀effectively⠀manage⠀assigned⠀territory.
• Strong⠀interpersonal⠀skills⠀with the⠀ability to⠀maintain a⠀high level⠀professional⠀and⠀courteous⠀conduct⠀with⠀peers,⠀internal⠀and⠀external⠀customers.
• Excellent⠀verbal and⠀written⠀communication⠀skills⠀required.
• Ability⠀to work in⠀healthcare⠀settings⠀such as⠀hospitals⠀and⠀clinics⠀and abide⠀by⠀customer⠀personal⠀protective⠀equipment⠀(PPE)⠀requirements⠀including,⠀but not⠀limited to⠀gowning⠀and facial⠀masks.
• Requires⠀the⠀ability to⠀carry out⠀the⠀physical⠀requirements⠀of the job⠀including⠀kneeling⠀and⠀standing⠀for long⠀periods of⠀time,⠀squatting,⠀bending,⠀lifting,⠀pulling,⠀twisting.
• Ability⠀to⠀regularly⠀lift⠀and/or⠀move up to⠀50 pounds⠀and⠀occasionally⠀lift⠀and/or⠀move in⠀excess of⠀50 pounds⠀using⠀lifting⠀aids,⠀technologies,⠀or⠀appropriate⠀assistance.

Experiences and Education

• Minimum of⠀a high⠀school or⠀GED⠀equivalent
• Plus⠀2+⠀years’⠀experience⠀in⠀electronics,⠀biomedical⠀equipment⠀technology,⠀or⠀electro-mechanical⠀troubleshooting⠀experience
• Experience⠀working⠀with FDA⠀regulated⠀products⠀preferre