Software Support Technician

Celerant⠀Technology⠀Corporation⠀is a⠀leading⠀provider⠀of⠀premium,⠀advanced⠀retail⠀management⠀software⠀for retail⠀organizations.⠀Our⠀software,⠀developed⠀in-house,⠀manages⠀all areas⠀of the⠀retail⠀business⠀including⠀point of⠀sale,⠀inventory⠀management,⠀warehouse,⠀distribution,⠀allocation,⠀e-commerce,⠀sales back⠀office,⠀advanced⠀reporting⠀and more.⠀We give⠀retailers⠀the⠀capabilities⠀necessary⠀to run⠀their⠀operation⠀both⠀efficiently⠀and⠀profitably.

Celerant⠀is a⠀successful⠀software⠀company⠀that is⠀rapidly⠀expanding.⠀The main⠀headquarters⠀are⠀located in⠀Staten⠀Island,⠀New York,⠀as well as⠀additional⠀satellite⠀offices in⠀Georgia,⠀Oklahoma,⠀Texas and⠀California.⠀Celerant's⠀staff⠀consists⠀of several⠀departments⠀including⠀Marketing,⠀Sales,⠀Development,⠀Quality⠀Assurance⠀Testing,⠀Hardware,⠀Implementation⠀and⠀Training,⠀and⠀Technical⠀Support.⠀For more⠀information,⠀visit us⠀at⠀www.celerant.com.

The⠀ideal⠀Technical⠀Support⠀candidate⠀should be⠀detailed⠀orientated,⠀possess⠀the⠀ability to⠀work⠀effectively⠀with⠀co-workers⠀and end⠀users, and⠀exhibit⠀outstanding⠀customer⠀service⠀skills.

RESPONSIBILITIES:

• Answer⠀phone⠀calls and⠀email⠀inquiries⠀from users⠀and⠀provide⠀technical⠀support/guidance⠀to resolve⠀issues.
• Log⠀all⠀incidents⠀into the⠀department⠀call⠀tracking⠀system as⠀per⠀departmental⠀standards.
• Assist⠀in the⠀creation⠀of⠀knowledge⠀base⠀articles⠀as they⠀pertain to⠀the⠀present⠀and future⠀environment
• Work⠀on⠀unresolved⠀issues⠀from⠀evening⠀and⠀weekend⠀shifts.
• Escalate⠀any⠀possible⠀wide⠀spread⠀issues to⠀the⠀Technical⠀Support⠀Manager as⠀identified⠀by e.g.,⠀high⠀volume of⠀calls⠀pertaining⠀to a⠀similar⠀issue,⠀etc.
• Support⠀Implementation/Training⠀Team with⠀any⠀customer⠀issues.

SKILL REQUIREMENTS:

• BA or⠀equivalent⠀degree in⠀Computer⠀Science,⠀Information⠀Technology,⠀or related⠀field.
• Basic⠀SQL⠀knowledge⠀preferred.
• Relational⠀database⠀experience⠀is a plus.