Software Support Engineer

At Vicon,⠀we are⠀building⠀the⠀security⠀and⠀monitoring⠀solutions⠀of the⠀future⠀through⠀inventive⠀product⠀design and⠀innovative⠀engineering.⠀With a⠀long and⠀rich⠀history⠀serving⠀the⠀security⠀and⠀monitoring⠀needs of⠀some of⠀the most⠀important⠀institutions⠀in⠀America,⠀our⠀exactness⠀and⠀ability to⠀execute⠀are⠀pivotal to⠀our core⠀organizational⠀mission.⠀Our⠀mission is⠀to build⠀the best⠀video⠀security⠀solutions⠀to create⠀a safer⠀and⠀smarter⠀world.

Vicon⠀is looking⠀for a⠀Software⠀Support⠀Engineer⠀to join⠀our team.⠀Software⠀Support⠀Engineers⠀support⠀our⠀engineering⠀organization⠀with⠀customer⠀field⠀issues by⠀debugging⠀problems⠀and⠀creating⠀and⠀deploying⠀code⠀patches.⠀This⠀developer⠀would work⠀as part of⠀Vicon’s⠀product⠀development⠀team.

Responsibilities:

• Work with⠀Vicon’s⠀software⠀development⠀teams⠀across the⠀globe on⠀the⠀development⠀of⠀Vicon’s⠀products.
• Help⠀Tech⠀Support in⠀identifying⠀and⠀resolving⠀field⠀issues.
• Diagnose⠀and debug⠀major⠀issues in⠀our⠀customer’s⠀environments.
• Create⠀and deploy⠀code⠀patches to⠀resolve⠀customer⠀problems.
• Configure⠀and⠀troubleshoot⠀third⠀party⠀integrations⠀with our⠀product.
• Work⠀with the⠀development⠀team to⠀define add⠀features⠀for⠀troubleshooting⠀and⠀observability.
• Ensure⠀all⠀products⠀are built⠀and⠀released⠀with an⠀appropriate⠀level of⠀quality.

Qualifications

• Bachelor’s⠀degree in⠀computer⠀science or⠀computer⠀engineering,⠀or at⠀least 3⠀years of⠀software⠀development⠀experience.
• Hands-on⠀development⠀experience⠀knowledge⠀of the⠀product⠀life⠀cycle.
• Excellent⠀code⠀writing⠀skills,⠀and a⠀commitment⠀to writing⠀high⠀quality⠀code.
• In-depth⠀knowledge⠀of .NET⠀technologies⠀with its⠀basics
• Experience⠀in⠀performing⠀third⠀party⠀integrations.
• Knowledge⠀of⠀network,⠀client⠀side and⠀open⠀source
• Experience⠀in⠀software⠀architecture⠀and design⠀principles
• Exposure⠀to TFS,⠀GitHub and⠀Advance⠀Installer⠀is an⠀added⠀advantage.
• Exposure⠀of using⠀3rdparty⠀tools⠀like,⠀postman,⠀fiddler,⠀Wireshark,⠀etc.
• Ability⠀to revise,⠀update,⠀refactor⠀and debug⠀code
• Experience⠀in running⠀SQL⠀queries⠀and⠀working on⠀SQL⠀Database.⠀Knowledge⠀of best⠀practices⠀when⠀dealing⠀with⠀relational⠀databases
• Capable⠀of⠀troubleshooting⠀common⠀database⠀issues
• Excellent⠀analytical⠀and⠀problem-solving⠀skills.
• Positive⠀attitude⠀and a⠀team-first⠀orientation.
• Commitment⠀to⠀delivering⠀quality⠀products⠀and⠀services⠀to⠀customers.