Business Account Manager

Egnyte is⠀a place⠀where we⠀spark⠀opportunities⠀for⠀amazing⠀people. We⠀believe⠀that every⠀role has⠀meaning,⠀and every⠀Egnyter⠀should be⠀respected.⠀With⠀17,000⠀customers⠀worldwide⠀and⠀growing,⠀you can⠀make an⠀impact by⠀protecting⠀their⠀valuable⠀data. When⠀joining⠀Egnyte,⠀you’re⠀not just⠀landing a⠀new⠀career,⠀you become⠀part of a⠀team of⠀Egnyters⠀that are⠀doers,⠀thinkers,⠀and⠀collaborators⠀who⠀embrace⠀and live⠀by our⠀values:

ABOUT⠀EGNYTE

Egnyte⠀is the⠀secure⠀multi-cloud⠀platform⠀for⠀content⠀security⠀and⠀governance⠀that⠀enables⠀organizations⠀to better⠀protect⠀and⠀collaborate⠀on their⠀most⠀valuable⠀content.⠀Established⠀in 2008,⠀Egnyte has⠀democratized⠀cloud⠀content⠀security⠀for more⠀than⠀17,000⠀organizations,⠀helping⠀customers⠀improve⠀data⠀security,⠀maintain⠀compliance,⠀prevent⠀and detect⠀ransomware⠀threats,⠀and boost⠀employee⠀productivity⠀on any⠀app, any⠀cloud,⠀anywhere.⠀For more⠀information,⠀visit⠀www.egnyte.com.

At⠀Egnyte, as⠀our⠀company⠀and⠀customer⠀base⠀continue⠀to grow we⠀will look⠀to the⠀Account⠀Manager to⠀develop⠀and⠀continue⠀to manage⠀our⠀relationships⠀with a⠀wide range⠀of Small⠀Business⠀and⠀Mid-Market⠀Customers.⠀This will⠀include⠀acting as⠀the⠀primary⠀contact⠀for⠀assigned⠀customers⠀to ensure⠀their⠀continued⠀satisfaction⠀with our⠀solutions,⠀manage the⠀resolution⠀of any⠀challenges⠀they might⠀face, and⠀continue⠀to drive⠀increased⠀usage of⠀our⠀solutions.

WHAT YOU’LL DO:

• Become an⠀Egnyte⠀product⠀expert⠀including⠀the⠀product's⠀technical⠀workings⠀and⠀practical⠀business⠀application
• Manage⠀a⠀portfolio⠀of⠀customers⠀and work⠀closely⠀with them⠀to assure⠀their⠀success⠀with the⠀software.⠀Develop⠀strong⠀relationships⠀with⠀customers⠀to protect⠀ongoing⠀revenue⠀stream and⠀identify/recommend⠀upsell/cross-sell⠀opportunities
• Receive⠀new⠀customers⠀and manage⠀them⠀through⠀the⠀implementation⠀process to⠀ensure⠀they⠀successfully⠀adopt⠀Egnyte’s⠀service
• Drive⠀regular⠀account⠀reviews⠀with⠀customers⠀and⠀provide⠀strategies⠀to⠀optimize⠀return.
• Work⠀closely⠀with⠀internal⠀departments⠀such as⠀Customer⠀Advocacy,⠀to provide⠀services⠀required⠀to meet⠀customer⠀expectations
• Maintain⠀a positive⠀interactive⠀working⠀relationship⠀with⠀Product⠀Management⠀and⠀Product⠀Engineering⠀to resolve⠀issues and⠀to⠀communicate⠀customer⠀needs for⠀future⠀product⠀enhancements

YOUR QUALIFICATIONS:

• Demonstrated⠀success⠀managing⠀and⠀continuing⠀to improve⠀relationships⠀with⠀strategic⠀accounts
• Proven⠀ability to⠀understand⠀specific⠀customers’⠀needs and⠀provide⠀solutions
• Experience⠀working⠀across⠀multiple,⠀internal⠀teams to⠀resolve⠀customer⠀issues⠀quickly⠀and⠀effectively
• Excellent⠀communication⠀skills⠀(writing,⠀listening,⠀phone)
• A⠀team⠀player⠀capable of⠀high⠀performance⠀and⠀flexibility⠀working in⠀a dynamic⠀environment
• College⠀degree or⠀equivalent⠀work⠀experience

COMPENSATION:

• Our⠀compensation⠀reflects⠀the cost⠀of labor⠀across⠀multiple⠀U.S.⠀geographic⠀locations,⠀and pay⠀varies⠀based on⠀defined⠀markets.⠀Pay varies⠀by work⠀location⠀and may⠀also be⠀dependent⠀on⠀job-related⠀skills,⠀knowledge,⠀and/or⠀experience.⠀During the⠀interview⠀and/or⠀hiring⠀process,⠀your⠀recruiter⠀can share⠀more⠀information⠀about the⠀compensation⠀package⠀specific⠀to the⠀role and⠀job⠀location.

BENEFITS:

• Competitive⠀salaries⠀and⠀comprehensive⠀benefits
• Company⠀equity⠀depending⠀on role⠀and⠀level
• Flexible⠀hours and⠀generous⠀time off⠀(RTO,⠀Responsible⠀Time Off)⠀to help⠀support⠀your⠀work-life⠀balance.
• Paid⠀holidays⠀and sick⠀time
• 401(k)⠀Retirement⠀Plan⠀(Traditional⠀and⠀Roth)
• Health⠀Savings⠀Account⠀(HSA) and⠀Employee⠀Assistance⠀Program⠀(EAP)
• Paid⠀Maternal,⠀Paternal,⠀and⠀Adoption⠀Leave to⠀help you⠀grow your⠀family
• Modern⠀and⠀collaborative⠀offices⠀located in⠀Spokane,⠀WA;⠀Draper,⠀UT;⠀Raleigh,⠀NC;⠀Mountain⠀View, CA;⠀Reading,⠀England,⠀and⠀Poznan,⠀Poland
• Gym,⠀cell⠀phone, and⠀internet⠀reimbursement
• Free⠀well-being⠀apps such⠀as Calm,⠀Ginger,⠀and Spring⠀Health for⠀Guardian⠀are⠀offered.
• Perks⠀include⠀discounted⠀pet⠀insurance,⠀electronics,⠀theme park⠀tickets,⠀travel,⠀plus⠀more.
• Your⠀own Egnyte⠀account⠀with⠀lifetime⠀access

Commitment To Diversity, Equity, and Inclusion:

At Egnyte,⠀we⠀celebrate⠀our⠀differences⠀and thrive⠀on our⠀diversity⠀for our⠀employees,⠀our⠀products,⠀our⠀customers,⠀our⠀investors,⠀and our⠀communities.⠀Our⠀recently⠀launched⠀global⠀Egnyte⠀Employee⠀Communities⠀(EECs)⠀support⠀representation⠀and⠀inclusion⠀across our⠀diverse⠀workplace.⠀Egnyters⠀are⠀encouraged⠀to bring⠀their⠀whole⠀selves to⠀work and⠀to⠀appreciate⠀the many⠀differences⠀that⠀collectively⠀make⠀Egnyte a⠀higher-performing⠀company⠀and a⠀great⠀place to⠀be.