Service Manager

The Service Manager (SM) is responsible for achieving or exceeding the Service department goals at a branch. The SM directly supervises District Managers (DMs) and is ultimately accountable for the success of the Service department. This position reports to the General Manager.

Key Responsibilities:

• Team Leadership: Recruit, develop, and motivate a highly productive team, including DMs and Route Sales Representatives (RSRs), through ongoing coaching, training, and meetings. Foster a positive work environment and encourage team development, including training DMs to eventually become future Service Managers.
• Customer Service: Ensure customer loyalty and outstanding customer service. Hold DMs accountable for customer visits, audits, new installs, problem solving, open communication, and negotiations with customers. Participate in route ride-alongs and regular customer outreach.
• Policy Compliance: Ensure adherence to company policies, procedures, and safety standards within the Service department. Oversee the maintenance of Driver Qualification files and the upkeep of delivery vehicles.
• Account Management: Oversee new account installs and personally attend major and corporate account installs. Manage retention and growth by motivating the Service team to solicit new customers and maintain current customer relationships. Focus on up-selling, cross-selling, and ensuring a profitable product mix.
• Cost Control: Control department costs within budget and report regularly to the General Manager.
• Team Operations: Lead the Service team to success by communicating policy changes, overseeing route organization, performing periodic route check-ins, and working cooperatively with other departments.
• Vehicle Operation: Safely operate company vehicles in compliance with laws and company policy.
• Additional Responsibilities: Perform other tasks as directed by the General Manager and support other branch personnel as needed.

Qualifications:

• License/Driving Requirements: Must have and maintain a valid driver’s license, keep a clean driving record (free of chargeable accidents, speeding, safety, or other violations), and be 21 years or older.
• Skills: Excellent customer service, management, and route sales skills. Strong verbal and written communication skills in English. Ability to comprehend instructions, time management, and leadership skills.
• Education: High school graduation or equivalent experience required.
• Experience: At least three years of successful experience in the textile service industry or related field.

Physical Demands/Environment:

• Physical Activity: Sitting, grasping, driving, stooping, lifting (up to 75 lbs), standing, walking, kneeling, reaching overhead, writing, speaking, and hearing.
• Environmental Conditions: Operating vehicles on public roads, working in customer locations, and within office/service areas of industrial laundry facilities or service centers. Exposure to indoor and outdoor conditions typical of industrial environments.

Benefits:

Alsco offers a comprehensive benefits package, including:

• 401K Plan with Company Match
• Medical, Dental, Vision, FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Choice of Global Cash Card or Direct Deposit
• Career Advancement and Learning & Development Opportunities
• Inclusive and Diverse Team Environment

Travel Requirements:

Frequent travel within the branch area. Occasional duties as a District Manager.