Service Desk Analyst

Responsibilities:

• Provide top-tier support by addressing calls and tickets through the Global Service Desk.
• Resolve issues promptly within designated timeframes logged in the ticketing system.
• Collaborate with team members to share knowledge and improve team performance.
• Enhance technical expertise to increase problem-solving capabilities.
• Keep users updated on ticket progress via regular calls/emails.
• Follow procedures meticulously and maintain attention to detail.

Qualifications:

Required:

• Experience with Microsoft Windows 10, Office 2019/365, laptops, MFDs, and video conferencing tools.
• At least 2 years in a dynamic Service Desk environment.
• Exceptional verbal and written communication skills.

Preferred:

• Experience with Windows 11, Mac iOS, and VIP user support.

Why Fitch?

Fitch Group offers a globally diverse and inclusive culture where every perspective is valued. Join us to collaborate on impactful projects and contribute to a world-class financial information services organization.

As a global leader in financial services, Fitch operates across 30+ countries, with three core businesses: Fitch Ratings, Fitch Solutions, and Fitch Learning.

Commitment to Inclusion:
Fitch is an equal opportunity employer and ensures fair consideration for all applicants, regardless of race, gender, religion, or other protected characteristics.