Senior Quality Specialist

Careem is building the "Everything App" for the greater Middle East, simplifying how people move, order food and groceries, manage payments, and much more. Since 2012, Careem has provided opportunities for over 2.5 million Captains, simplified life for over 50 million customers, and built a thriving platform for talent and entrepreneurs across 70+ cities in 10 countries, from Morocco to Pakistan.

About the Team:

Careem Grocery is an exciting new vertical within Careem, with the mission to revolutionize the way people shop for daily essentials. As we are in the early stages of developing this vertical, we face exciting challenges to meet our ambitious growth goals in this dynamic sector.

About the Role:

The Senior Quality Specialist – Fruits and Vegetables is responsible for ensuring the highest quality of produce from sourcing through to delivery to the customer. This involves collaborating with suppliers, internal teams, and managing quality control processes throughout the supply chain, ensuring compliance with regulations and aligning with customer expectations.

Key Responsibilities:

Quality Assurance and Control:

• Develop, implement, and maintain quality standards for the inspection and testing of fruits and vegetables.
• Conduct regular quality checks across the supply chain, including farms, warehouses, and distribution centers.
• Analyze quality data to identify trends, potential risks, and areas for improvement.

Supplier and Grower Management:

• Collaborate with suppliers and growers to ensure compliance with Careem's quality standards and industry best practices.
• Conduct regular supplier audits, providing feedback and guidance on quality improvement.
• Build and maintain strong relationships with suppliers to drive continuous improvement and innovation.

Compliance and Certification:

• Ensure all produce complies with food safety regulations, industry standards, and internal company policies.
• Stay updated on changes in regulations and communicate them to relevant stakeholders.

Team Leadership and Training:

• Lead and mentor a team of quality specialists, providing training and development opportunities.
• Conduct training sessions for internal teams and suppliers on quality standards, food safety, and best practices.
• Promote a culture of quality and continuous improvement within the organization.

Problem Resolution:

• Investigate and resolve quality issues and customer complaints regarding fruits and vegetables.
• Collaborate with cross-functional teams to identify root causes and implement corrective actions.
• Document and report on quality incidents, trends, and corrective actions.

Innovation and Continuous Improvement:

• Lead initiatives to improve the quality and shelf-life of fruits and vegetables through innovative techniques.
• Collaborate with Operations and Supply Chain teams to test and implement new products and processes.
• Identify opportunities to enhance sustainability and efficiency in the supply chain.

What You’ll Need:

• Education: Bachelor's degree in Food Science, Agriculture, Horticulture, or a related field.
• Experience: 4-5 years of experience in quality assurance within the produce or food industry, specifically focusing on fruits and vegetables.
• Skills:
  • Strong knowledge of food safety regulations and certification processes.
  • Supplier management and auditing experience.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills for cross-functional collaboration.

What We’ll Provide You:

• Impact and Learning: Work with and learn from a community of inspiring colleagues.
• Purposeful Work: Apply your skills in a region with significant untapped potential, creating impact.
• Growth Opportunities: Access new learning and development opportunities every day.
• Flexible Working: Work 4 days in the office and 1 day from home, with remote work options from any country for up to 30 days a year and unlimited vacation days.
• Wellness Benefits: Access healthcare benefits and fitness reimbursements for gym, health clubs, and training classes.