Senior Manager

The Senior⠀Manager,⠀Global⠀Internal⠀Communications⠀is an⠀experienced⠀communications⠀professional⠀who is an⠀essential⠀part of⠀the team⠀working to⠀shape and⠀implement⠀Universal⠀Destinations⠀&⠀Experiences’⠀(UDX)⠀overall⠀corporate⠀communications⠀strategy,⠀tactics,⠀and⠀content⠀creation⠀for our⠀global⠀Team⠀Members.⠀This role⠀plays a⠀key role⠀in shaping⠀the⠀perception⠀of the⠀company as⠀an⠀Employer⠀of Choice,⠀developing⠀and⠀writing⠀key⠀internal⠀communications⠀and⠀content,⠀including⠀executive⠀communications,⠀while also⠀aggregating⠀UDX⠀content⠀from⠀various⠀Destinations⠀and⠀Divisions⠀and our⠀parent⠀division,⠀Comcast⠀NBCU,⠀ensuring⠀brand,⠀voice, and⠀IP⠀standards⠀are⠀represented⠀accurately.

The⠀Senior⠀Manager⠀will help⠀the team⠀develop⠀high⠀impact⠀communications⠀campaigns⠀and⠀content⠀that have⠀clearly⠀stated⠀objectives⠀and⠀outcomes,⠀craft⠀narratives⠀and key⠀messages⠀used to⠀convey the⠀company’s⠀various⠀initiatives,⠀write and⠀edit⠀scripts,⠀help⠀concept⠀video,⠀research⠀and lead⠀appropriate⠀employer-related⠀award⠀submissions⠀all⠀designed⠀to further⠀position⠀UDX as a⠀global⠀employer⠀of choice,⠀a premium⠀destination⠀for our⠀guests and⠀visitors⠀world-wide,⠀an⠀industry⠀leader and⠀disruptor,⠀and a⠀strong⠀community⠀citizen⠀and good⠀neighbor.

MAJOR RESPONSIBILITIES:

• Content⠀Strategy⠀and⠀Development-⠀Develop⠀and⠀execute⠀Global⠀Internal⠀Communication⠀strategies⠀to support⠀corporate⠀initiatives,⠀including⠀but not⠀limited to⠀executive⠀communications,⠀company-wide⠀initiatives,⠀corporate⠀content⠀development⠀including⠀writing⠀and⠀editing⠀scripted⠀content,⠀Diversity,⠀Equity &⠀Inclusion⠀(DEI)⠀messaging,⠀and⠀corporate-level⠀communication⠀to our⠀global⠀Team⠀Members.⠀Closely⠀partner⠀with the⠀UDX⠀Corporate⠀Communications⠀team to⠀identify⠀global⠀stories⠀that can⠀translate⠀to⠀external⠀platforms.⠀Have⠀proven⠀experience⠀supporting⠀senior⠀level⠀executives⠀at⠀internal⠀events,⠀including⠀preparing⠀messaging,⠀briefing⠀books,⠀related⠀content.
• Internal⠀Comms⠀Channel⠀Strategy⠀and⠀Platform⠀Development⠀–⠀Support⠀reimagining⠀of⠀internal⠀communications⠀platforms⠀and⠀strategy,⠀in⠀partnership⠀with⠀Director,⠀Global⠀Internal⠀Communications.⠀Develop⠀plan and⠀recommended⠀approach⠀for a UDX⠀level⠀global⠀publications⠀and⠀content.⠀Contribute⠀to the⠀roll out⠀of⠀company-wide⠀employer⠀brand,⠀develop⠀creative⠀and⠀compelling⠀content:⠀video,⠀photos,⠀digital⠀and⠀written in⠀support of⠀UDX’s⠀Internal⠀Communications⠀programming.⠀Seeks to⠀assess,⠀understand,⠀and⠀leverage⠀new⠀technology⠀and⠀evolving⠀communication⠀methods to⠀identify⠀best⠀practices⠀and⠀measure⠀campaign⠀effectiveness.
• Client⠀and⠀Stakeholder⠀Partnerships⠀–⠀Partner⠀with⠀stakeholders,⠀project⠀managers,⠀internal⠀clients,⠀and groups⠀to help⠀craft⠀global⠀messaging⠀and ensure⠀all visual⠀assets and⠀presentation⠀of news⠀and⠀editorial⠀content⠀meets⠀communication⠀goals.⠀Proactively⠀build⠀relationships⠀across⠀locations⠀to promote⠀alignment,⠀identify⠀storytelling⠀opportunities⠀and feed⠀those into⠀established⠀editorial⠀planning⠀forums,⠀including⠀global⠀editorial⠀calendar.
• Leadership,⠀Infrastructure⠀and⠀Logistical⠀Support⠀–⠀Provides⠀leadership,⠀management⠀support,⠀department⠀planning,⠀logistics,⠀systems,⠀and⠀processes.⠀Oversees⠀development⠀of direct⠀reports⠀and⠀functional⠀subject⠀matter⠀experts as⠀identified,⠀ensuring⠀that they⠀have the⠀skills⠀necessary⠀to provide⠀a⠀consistent⠀delivery⠀of⠀performance.
• Measurement⠀& Analysis⠀–⠀Establish⠀KPIs for⠀associated⠀efforts⠀and⠀monitor⠀comms⠀effectiveness⠀to⠀constantly⠀improve⠀impact.⠀Evaluates⠀and⠀monitors⠀data⠀(email,⠀social⠀media, web⠀platforms;⠀survey⠀results,⠀etc.) and⠀develops⠀actions⠀plans to⠀address⠀the⠀analysis.⠀Identify⠀opportunities⠀to⠀increase⠀the⠀capture of⠀metrics to⠀further⠀enhance⠀the⠀analysis⠀of the⠀impact of⠀our⠀messaging.
• Understand⠀and⠀actively⠀participate⠀in⠀Environmental,⠀Health &⠀Safety⠀responsibilities⠀by⠀following⠀established⠀UO policy,⠀procedures,⠀training,⠀and team⠀member⠀involvement⠀activities.
• Perform⠀other⠀duties as⠀assigned.

EDUCATION:

• Bachelor’s⠀degree in⠀Communications,⠀Public⠀Relations,⠀Journalism,⠀or related⠀field⠀required.

EXPERIENCE:

• 7+ years⠀of⠀experience⠀with⠀PR/Communications/Internal⠀Communications⠀and web⠀tools like⠀Muck Rack,⠀Cision and⠀WordPress⠀is⠀preferred.
• Experience⠀managing⠀thought⠀leadership⠀publishing⠀platforms⠀(i.e.,⠀LinkedIn,⠀SharePoint)⠀is⠀preferred.

Your⠀talent,⠀skills and⠀experience⠀will be⠀rewarded⠀with a⠀competitive⠀compensation⠀package.

Universal⠀is not⠀accepting⠀unsolicited⠀assistance⠀from⠀search⠀firms for⠀this⠀employment⠀opportunity.⠀All⠀resumes⠀submitted⠀by search⠀firms to⠀any⠀employee⠀at⠀Universal⠀Orlando⠀via-email,⠀the⠀Internet⠀or in any⠀form⠀and/or⠀method⠀without a⠀valid⠀written⠀Statement⠀of Work in⠀place for⠀this⠀position⠀from⠀Universal⠀Orlando⠀HR/Recruitment⠀will be⠀deemed the⠀sole⠀property⠀of⠀Universal⠀Orlando.⠀No fee⠀will be⠀paid in⠀the event⠀the⠀candidate⠀is hired⠀by⠀Universal⠀Orlando as⠀a result⠀of the⠀referral⠀or through⠀other⠀means.