Security Operations Manager

Under the⠀direction⠀of the⠀Security⠀Services⠀Administration,⠀the⠀Manager⠀will be⠀the lead⠀for 24/7⠀operations⠀of the⠀UCSF⠀Health or⠀Campus⠀Security⠀Divisions⠀as⠀assigned.⠀This⠀position⠀will be a⠀primary⠀manager⠀for any⠀UCSF⠀Health⠀hospitals⠀and⠀clinics or⠀Campus⠀locations⠀they are⠀assigned⠀to. The⠀position⠀will also⠀be⠀required⠀to act as⠀a liaison⠀with⠀numerous⠀other UCSF⠀Health and⠀Campus⠀departments⠀including⠀but not⠀limited to⠀the Lock⠀Shop,⠀Engineering,⠀Telecommunications,⠀and⠀UCPD.

The⠀incumbent⠀will⠀supervise⠀staff and⠀maintain⠀the⠀records⠀for⠀Security⠀Services.⠀The⠀incumbent⠀may also⠀be⠀responsible⠀for⠀coordinating⠀training⠀and⠀compliance⠀needs. The⠀position⠀requires⠀an⠀individual⠀who can⠀work⠀independently⠀and⠀perform⠀and⠀prioritize⠀multiple⠀tasks.

The⠀incumbent⠀may also⠀be⠀responsible⠀for⠀assisting⠀the⠀director⠀of the⠀Workplace⠀Violence⠀Prevention⠀(WVP)⠀program⠀throughout⠀UCSF. The⠀incumbent⠀may⠀support⠀the WVP⠀Committee⠀and will⠀be⠀required⠀to work⠀collaboratively⠀with⠀various⠀stakeholders⠀such as⠀the⠀Department⠀of⠀Nursing,⠀Safety,⠀and⠀Security⠀Services,⠀Risk⠀Management;⠀Facilities,⠀Emergency⠀Management,⠀and other⠀related⠀departments,⠀and may be⠀required⠀to present⠀information⠀to various⠀groups,⠀including⠀but not⠀limited to⠀senior⠀leadership,⠀patient⠀care unit⠀staff, and⠀ambulatory⠀clinic⠀staff.

• Bachelor’s⠀Degree in⠀a related⠀area⠀(business,⠀safety,⠀criminal⠀justice,⠀public⠀health,⠀public⠀administration)⠀or four⠀years of⠀equivalent⠀experience/training
• Two⠀or more⠀years of⠀Lead⠀experience
• Experience⠀managing/leading⠀safety⠀operations⠀and⠀security⠀programs
• Experience⠀in the⠀areas of⠀finance⠀and budget⠀management
• Broad⠀knowledge⠀of the⠀organization,⠀HR, and UC⠀policies⠀and⠀processes
• Proven⠀ability to⠀perform,⠀train, and⠀supervise⠀all⠀aspects of⠀security⠀function
• Excellent⠀Customer⠀Service⠀skills⠀including⠀working⠀collaboratively⠀cooperatively⠀and⠀supportive⠀and⠀coordinating⠀with⠀others
• Demonstrated⠀leadership⠀skills in⠀mentoring⠀and⠀advising⠀employees.
• Ability⠀to⠀communicate⠀with⠀Supervises,⠀and work⠀alongside⠀multi-cultural,⠀opposite⠀gender,⠀LGBTQ,⠀aging, and⠀disabled⠀populations
• Ability⠀to⠀communicate⠀verbally,⠀and in⠀writing⠀and to⠀actively⠀listen,⠀provide⠀advice to,⠀and⠀counsel⠀employees;⠀desire to⠀relate⠀with⠀employees
• Demonstrates⠀problem-solving⠀skills and⠀good⠀judgment.⠀Ability to⠀quickly⠀evaluate⠀issues,⠀identify⠀options⠀for⠀resolution,⠀and solve⠀problems⠀under⠀pressure.⠀Ability to⠀effectively⠀manage⠀multiple⠀priorities⠀and⠀execute⠀plans to⠀meet⠀deadlines.
• Specialized⠀training,⠀certification,⠀and /or⠀experience⠀in⠀diffusing⠀assaultive⠀behavior
• Strong⠀verbal and⠀written⠀communication⠀skills
• Ability⠀to⠀facilitate⠀both large⠀and small⠀groups for⠀training/education/meetings
• Ability⠀to assess⠀complex⠀issues.⠀Possesses⠀strong⠀analytical⠀and⠀problem-solving⠀skills,⠀able to⠀work⠀independently,⠀good⠀organizational⠀skills,⠀computer⠀skills,⠀motivated⠀to seek⠀continued⠀education
• Intermediate⠀proficiency⠀in⠀Microsoft⠀Office⠀suite

• Prior⠀experience⠀in the⠀health⠀care field⠀in a⠀position⠀involving⠀considerable⠀judgement⠀and⠀discretion
• Background⠀in WPV⠀Program⠀Implementation⠀and⠀investigation⠀of WPV⠀incidents
• California⠀State⠀Guard⠀Card
• Certification⠀in some⠀form of⠀diffusion⠀assaultive⠀behavior⠀training⠀(managing⠀assaultive⠀behavior,⠀crisis⠀prevention⠀institute⠀(CPI),⠀McAfee⠀Institute,⠀etc.
• Valid⠀California⠀Driver’s⠀License