Sales Administration Analyst

Posted Date 01 Jul 2024

Experience	3 Years	Salary	54000USD
Job Type	Full Time	Company	The Cigna Group
Job Category	Sales	Qualification	BS Sales
Gender	Both	Last Date	29 Sep
Vacancies	1	Remote	No
Location(s)	California , United States

Job Description

The Sales⠀Administration⠀Analyst⠀applies⠀standard⠀techniques⠀and⠀procedures⠀to routine⠀instructions⠀that⠀require⠀professional⠀knowledge⠀in⠀specialist⠀areas. The⠀Sales⠀Administration⠀Analyst⠀may also⠀serve as⠀primary⠀contact⠀and⠀liaison⠀between⠀one or⠀more major⠀customers,⠀Service⠀Centers,⠀among⠀other⠀functional⠀areas. As⠀a Sales⠀Administration⠀Analyst⠀you will⠀have the⠀opportunity⠀to⠀determine⠀best⠀method to⠀resolve⠀problems⠀ensuring⠀customer⠀satisfaction⠀and⠀adherence⠀to company⠀policies.⠀Helping to⠀monitor⠀and review⠀customer⠀service⠀standards,⠀and assist⠀in⠀management⠀and⠀maintaining⠀customer⠀information⠀databases.⠀The Sales⠀Administration⠀Analyst⠀will⠀assist⠀with⠀customer⠀follow-up⠀where more⠀in-depth⠀knowledge⠀of company⠀products⠀and⠀services⠀is⠀required.⠀Must have⠀thorough⠀technical⠀knowledge⠀of⠀assigned⠀products⠀and⠀excellent⠀communication⠀skills.⠀Provides⠀standard⠀professional⠀advice and⠀creates⠀initial⠀reports/analyses⠀for⠀review.⠀May⠀provide⠀guidance,⠀coaching,⠀and⠀direction⠀to more⠀junior⠀members of⠀the team⠀in⠀Customer⠀Service.

ESSENTIAL FUNCTIONS

Perform⠀and⠀facilitate⠀administrative⠀duties as⠀a primary⠀contact⠀for Sales⠀teams/dept⠀through⠀account⠀support⠀and issue⠀resolution.
Independently⠀resolves⠀escalated,⠀complex⠀customer⠀conflicts⠀including⠀but not⠀limited⠀to:⠀product,⠀order⠀placement,⠀eligibility,⠀standing⠀orders,⠀contract⠀administration,⠀credit⠀requests⠀and⠀returns.
Effectively⠀communicate⠀with⠀customers⠀and sales⠀reps,⠀proactively⠀documenting⠀and⠀triaging⠀requests;⠀identifying⠀and⠀clarifying⠀supportive⠀needs⠀while⠀working⠀toward⠀solutions.
Assist⠀with new⠀employee⠀training⠀as well as⠀ongoing⠀for⠀existing⠀reps as⠀Primary⠀SME.
Effectively⠀collaborate⠀with⠀internal⠀departments⠀to resolve⠀customer⠀issues,⠀including⠀the Sales,⠀Credit,⠀Contracts,⠀Accounting⠀and⠀Shipping⠀Services⠀departments.
Multi-task⠀between⠀several⠀issues⠀with⠀ability to⠀prioritize⠀requests⠀to⠀maximize⠀customer⠀satisfaction.

QUALIFICATIONS

High⠀School⠀diploma or⠀equivalent⠀is⠀required,⠀some⠀college⠀preferred.
3+⠀years⠀relevant⠀business⠀experience.
At⠀least one⠀year of⠀CSD⠀Customer⠀Service⠀escalation⠀support,⠀help desk,⠀application⠀support,⠀and other⠀front end⠀support⠀position⠀experience.⠀Senior or⠀escalated⠀role⠀experience⠀is⠀preferred.
Advanced⠀PC skills⠀including⠀Microsoft⠀Office⠀suites,⠀SharePoint,⠀Business⠀Objects,⠀Internet,⠀email, and⠀web/ecomm⠀platform⠀support.
Extensive⠀knowledge⠀of CSD⠀products⠀and⠀services a⠀must.
Intermediate⠀knowledge⠀of⠀ecommerce⠀platforms,⠀customer⠀facing⠀ordering⠀and⠀windows⠀based⠀applications.
Experience⠀training⠀and⠀coaching⠀others.
Excellent⠀phone⠀presentation⠀and⠀communication⠀skills.
Demonstrated⠀ability to⠀handle⠀challenging⠀customers⠀in a⠀professional⠀manner.
Willingness⠀to work a⠀flexible⠀task list.