Retail Store Supervisor

The Pet⠀Shop &⠀Dubai Pet⠀Food are⠀looking⠀for a⠀highlight⠀organized,⠀result⠀driven⠀supervisor⠀of sales⠀that is⠀responsible⠀for⠀monitoring⠀all sales⠀and⠀cashier⠀staff as⠀well as⠀assisting⠀the⠀Manager of⠀shop floor⠀in their⠀duties.

Responsibilities

• Ensuring⠀high⠀levels of⠀customer⠀satisfaction⠀through⠀excellent⠀and⠀professional⠀sales⠀service,⠀product⠀knowledge⠀and⠀management⠀of sales⠀team.
• Assess⠀customers⠀needs and⠀provider⠀appropriate⠀advice,⠀assistance⠀and⠀information⠀with⠀regards to⠀products,⠀prices,⠀availability⠀and⠀product⠀features.
• Keep⠀up to date⠀on product⠀features⠀and key⠀selling⠀points and⠀utilize in⠀training⠀sales⠀team.
• Handling⠀cash/credit⠀card⠀transactions⠀with⠀customers.
• Issuing⠀receipts,⠀refunds,⠀exchanges⠀or credit⠀vouchers.
• Make⠀decisions⠀about⠀exchanges/returns⠀in⠀compliance⠀with⠀company⠀policy.
• Contribute⠀to growth⠀of the⠀company by⠀driving⠀sales and⠀motivating⠀sales team⠀to achieve⠀individual⠀and main⠀sales⠀targets.
• Handle⠀returns⠀professionally⠀whilst⠀following⠀procedures⠀set in⠀place⠀i.e.,⠀signed⠀approval⠀from⠀supervisor⠀or manager⠀and⠀filling in⠀of returns⠀form.
• Cross⠀sell⠀products⠀and always⠀seek to⠀drive⠀basket⠀value up⠀by⠀actively⠀seeking⠀out and⠀assisting⠀customers.
• Ensure⠀product⠀promotions⠀are⠀implemented⠀accurately⠀and kept⠀up to date⠀as per⠀company⠀standards.
• Provide⠀support⠀and⠀proactive⠀assistance⠀to⠀Assistant⠀Manager &⠀Manager⠀with⠀implementation⠀of tasks,⠀procedures⠀&⠀procedures⠀and⠀training.
• Supervise⠀sales⠀staff/cashiers⠀and ensure⠀that⠀procedures⠀& policies⠀are being⠀followed.
• Ensure⠀shop⠀displays⠀are well⠀maintained⠀and⠀barcoding⠀is correct⠀via⠀check-ups⠀and⠀feedback⠀on areas⠀of⠀responsibility.
• Monitor⠀shop⠀cleanliness⠀and⠀hygiene⠀whilst⠀following⠀healthy⠀and safety⠀regulations.
• Maintain⠀the stock⠀and ensure⠀that it is⠀always in⠀presentable⠀condition.
• Assist⠀Assistant⠀Manager⠀and⠀Manager⠀with⠀maintaining⠀inventory⠀on shop⠀floor by⠀coordinating⠀product⠀orders and⠀supply⠀with⠀warehouse.
• Assist⠀pest⠀control⠀services⠀in⠀carrying⠀out duties⠀and filing⠀paperwork⠀accordingly.
• Inform⠀Manager or⠀Senior⠀Manager⠀about⠀municipality⠀presence.
• Comply⠀with⠀inventory⠀control⠀procedures.
• Build⠀a good⠀working⠀relationship⠀with all⠀members of⠀the team⠀and⠀company.
• To⠀follow,⠀keep⠀updated⠀and⠀monitor⠀sales team⠀with⠀regards to⠀the rota,⠀including⠀break⠀times,⠀assigned⠀areas,⠀public⠀holiday &⠀annual⠀leave.
• Evaluate⠀and⠀highlight⠀performance⠀of sales⠀team to⠀Manager.
• Utilize⠀computers⠀to record⠀sales⠀figures,⠀for data⠀analysis⠀and⠀forward⠀planning⠀as⠀instructed⠀by the⠀Manager.
• Take⠀responsibility⠀to⠀close/open⠀the shop⠀floor⠀including⠀cash⠀handling,⠀complete⠀shut-down⠀of the⠀building⠀and all⠀staff have⠀safely⠀left the⠀premises⠀before⠀locking⠀up.

Requirements

• High⠀School⠀certificate⠀or⠀higher
• Proven⠀work⠀experience⠀in retail⠀and/or⠀sales
• Basic⠀Maths/cash⠀handling⠀skills
• Basic⠀understanding⠀of sales⠀principles⠀and⠀customer⠀service⠀practices
• Proficiency⠀in English⠀(other⠀regional⠀languages⠀is an⠀advantage⠀but not⠀necessary)
• Hands⠀on⠀experience⠀of POS⠀transactions
• Good⠀communication⠀and⠀interpersonal⠀skills⠀including⠀time⠀management⠀and common⠀sense!
• Highly⠀organized⠀with the⠀ability to⠀multi task⠀and⠀perform⠀well under⠀pressure.
• A⠀friendly⠀and⠀proactive⠀personality⠀who⠀strives to⠀achieve⠀their⠀best
• Flexibility⠀for days⠀off and⠀shifts
• Attention⠀to details⠀& accuracy⠀in all⠀tasks
• Minimum⠀of 3 years⠀sales/retail⠀experience.

Job Types: Full-time, Permanent

Experience:

• Supervisor: 3 years (Required)