Resident Services Coordinator

The Resident Services Coordinator is a pivotal role within Greystar, focused on creating a welcoming and engaging living environment for residents. This position serves as a primary point of contact for residents and assists with property events, customer service, and administrative support. Duties include managing resident activities, addressing resident issues, and coordinating move-ins and move-outs to promote a positive resident experience.

Key Responsibilities:

• Resident Engagement: Plan and manage resident functions, publish property newsletters, and assist with utility setup and package delivery.
• Customer Service: Address resident inquiries, handle neighbor disputes, and document incidents in line with company standards.
• Maintenance Coordination: Process maintenance work orders, confirm resident satisfaction, and prepare weekly reports on maintenance requests.
• Administrative Support: Assist with move-in/move-out processes, manage reservations (e.g., elevators, activity centers), and conduct inspections.
• Community Services: Coordinate clubhouse and guest suite rentals, provide additional amenities (e.g., movies, games), and inspect property to ensure safety and cleanliness.
• Additional Tasks: Perform various financial and administrative duties as needed, including tracking rentals for items like storage.

Compensation and Benefits:

• Hourly Range: $36.00 - $38.46
• Bonus Eligibility: Annual bonus for corporate roles; weekly, monthly, and/or quarterly bonuses for onsite roles based on performance.
• Health and Insurance Benefits: Comprehensive medical, dental, vision, and life insurance. Medical discounts increase with tenure.
• Paid Time Off: 15 vacation days, 4 personal days, 10 sick days, 10 paid holidays, plus birthday off after 1 year.
• Additional Benefits: 6-week sabbatical after 10 years, 401(k) with 6% match after 6 months, paid parental leave, fertility benefit, EAP, and more.

Greystar Commitment:
Greystar values diversity and equal opportunity in employment. The company will consider qualified candidates with arrest and conviction records. Full-time employees enjoy robust benefits, with adjustments for Union and Prevailing Wage roles.

About Greystar:
Founded in 1993, Greystar is a global real estate leader, specializing in property management, investment, development, and construction, with a mission to provide world-class service across diverse sectors. Headquartered in Charleston, SC, Greystar manages over $290 billion in assets and operates in 247 markets worldwide.