Reservations Agent

Posted Date 06 Nov 2023

Experience	2 Years	Salary	3000AED
Job Type	Full Time	Company	Rosewood Hotel Group
Job Category	Architecture	Qualification	BS Architecture
Gender	Male	Last Date	26 Nov
Vacancies	2	Remote	No
Location(s)	Abu Dhabi , United Arab Emirates

OVERVIEW/BASIC FUNCTION:

Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.

RESPONSIBILITIES:

Maintain⠀complete⠀knowledge⠀of and⠀comply⠀with all⠀departmental⠀policies,⠀service⠀procedures⠀and⠀standards.
Ensure⠀that⠀standards⠀are⠀maintained⠀at a⠀superior⠀level on a⠀daily⠀basis.
Maintain⠀complete⠀knowledge⠀of correct⠀maintenance⠀and use of⠀equipment.⠀Use⠀equipment⠀only as⠀intended.
Anticipate⠀guests’⠀needs,⠀respond⠀promptly⠀and⠀acknowledge⠀all⠀guests,⠀however⠀busy and⠀whatever⠀time of⠀day.
Maintain⠀positive⠀guest⠀relations⠀at all⠀times.
Resolve⠀guest⠀complaints,⠀ensuring⠀guest⠀satisfaction.
Monitor⠀and⠀maintain⠀cleanliness,⠀sanitation⠀and⠀organization⠀of⠀assigned⠀work⠀areas.
Maintain⠀complete⠀knowledge⠀of:

a. All⠀hotel⠀facilities/services,⠀hours of⠀operation.

b.⠀All guest⠀room⠀layouts,⠀bed types,⠀decor,⠀appointments⠀and⠀locations.

c.⠀Room⠀availability⠀for any⠀given⠀day.

d.⠀Restricted⠀dates,⠀rates and⠀room⠀types.

e.⠀All room⠀rates,⠀packages⠀and⠀promotions.

f.⠀Specific⠀arrangements⠀between⠀hotel and⠀travel⠀agencies,⠀corporate⠀reservations⠀center.

g.⠀Entertainment/special⠀events⠀scheduled⠀in the⠀hotel.

Access all⠀functions⠀of the⠀computer⠀system.
Set⠀up work⠀station⠀with⠀necessary⠀supplies⠀and⠀resource⠀materials.
Input⠀all manual⠀reservations⠀into the⠀system.
Obtain⠀approval⠀from Front⠀Desk⠀management⠀for same⠀day⠀reservations⠀on near⠀sell-out⠀dates.
Process⠀confirmation⠀letters.
Designate⠀and apply⠀appropriate⠀travel⠀agency⠀commissions.
Initiate⠀deposit⠀refunds⠀for⠀non-group⠀reservations.
Refer⠀requests⠀for⠀initial⠀booking of⠀group⠀rooms,⠀banquet or⠀convention⠀requests⠀to the⠀Sales⠀Department.