Reservation and Registration Support Assistant

Key Responsibilities

1. Reservation and Registration Support:

   • Assist customers with reservations for theater events, sports facilities, pools, gyms, and other community spaces.
   • Register citizens for classes, sports, and programs.
   • Use specialized software for booking, tracking availability, and financial data recording.

2. Customer Service:

   • Answer inquiries about policies, procedures, and event details.
   • Provide excellent customer service, resolving complaints, and directing questions as necessary.
   • Educate customers on reservation/registration software and processes.

3. Financial Transactions:

   • Collect fees for permits, classes, and rentals, handling cash, credit, and debit transactions.
   • Balance cash drawer, daily receipts, and deposits.

4. Administrative Duties:

   • Maintain and file registration and reservation documents.
   • Perform data entry, generate reports, issue customer statements and invoices, and process permits.
   • Conduct mailings and other clerical tasks.

5. Facility and Event Support:

   • Provide public information on event schedules, prices, and seating.
   • Assist in setting up displays and maintaining facility reference materials.
   • Work at the information desk and provide support for event ticketing.

Specialized Assignments

• Arts and Culture:
  • Sell theater subscriptions and single tickets for the Mesa Arts Center.
  • Provide information on event performances and class schedules.
  • Assist with memberships, artist space rentals, and class supply sales.

Qualifications

• Minimum Requirements:

  • High school diploma or GED.
  • 3-5 years of direct customer service experience, especially in high-volume settings, or two years of experience with specialized reservation/registration software or call center work.

• Special Requirements:

  • Bilingual in English/Spanish at an intermediate level (must pass a test, as applicable).
  • CPR/AED and First Aid certification required within 30 days of hire (as needed).

• Preferred Qualifications:

  • Experience in a fast-paced customer service role.
  • Familiarity with public sector recreation services.
  • Relevant certifications in recreation or sports areas (e.g., swimming, adaptive services).