Relationship Officer

First Abu⠀Dhabi Bank⠀is an⠀inclusive⠀environment⠀where each⠀person⠀values the⠀experiences,⠀perspectives,⠀ideas and⠀beliefs of⠀others.⠀We’re in⠀a unique⠀position⠀to learn⠀from all⠀our⠀colleagues,⠀combining⠀international⠀experience⠀with deep⠀cultural⠀knowledge⠀and local⠀expertise.⠀At FAB,⠀you’ll⠀have the⠀support of⠀your team⠀and a⠀strong⠀relationship⠀with your⠀line⠀manager,⠀who will⠀trust you⠀with⠀responsibility⠀and⠀recognize⠀your good⠀performance.⠀As we⠀embrace⠀different⠀ways of⠀seeing the⠀world,⠀listening⠀to each⠀other and⠀respecting⠀different⠀viewpoints,⠀we grow⠀stronger⠀–⠀together.

Staff Relationship Management

• Responsible⠀for⠀managing⠀the Staff⠀relationship⠀and⠀guiding⠀the staff⠀on request⠀and⠀services⠀end to⠀end
• Accountable⠀to manage⠀and grow⠀portfolio⠀of Staff⠀Banking by⠀desired⠀percentage.
• Organise⠀Helpdesk /⠀Induction⠀activities⠀at⠀different⠀FAB⠀premises/⠀departments⠀in order⠀to⠀generate⠀business⠀revenues⠀by⠀extension⠀on Retail⠀asset⠀products⠀and⠀services.
• Lead⠀generation⠀and⠀management⠀through⠀FAB CRM⠀systems.
• Acquire⠀a minimum⠀number of⠀activities⠀in a⠀calendar⠀month as⠀per the⠀management’s⠀directives.
• Act⠀as the⠀focal⠀point for⠀staff⠀enquiries⠀and⠀address⠀the⠀queries⠀within the⠀agreed⠀timeframe
• Maintain⠀excellent⠀NPS scores⠀with high⠀level of⠀service⠀standards
• Complying⠀with⠀bank's⠀regulatory⠀requirements⠀while⠀ensuring⠀business⠀achievements⠀are⠀met.
• Introduce⠀and drive⠀bundled⠀solutions⠀that⠀deepen⠀relationships⠀and⠀address⠀staff⠀needs by⠀improving⠀levels of⠀capability⠀and⠀productivity⠀as well as⠀process⠀efficiency.
• Manage⠀the budget⠀target,⠀ensuring⠀it is met⠀and⠀accurately⠀forecasted⠀throughout⠀the⠀year.
• Adhere⠀to the⠀Standard⠀Operating⠀Procedures,⠀Policies⠀and Code⠀of Conduct⠀of the⠀bank.

Service Level Agreements

• Act as a role model and drive adherence to organisational values and ethics by employees of the assigned department to foster a value driven culture within the bank.
• Ensure that all reports are prepared timely and accurately and meet FAB requirements, policies and quality standards.

Bachelor’s degree in Business Administration, Management or any related discipline