Relationship Officer

Posted Date 02 Nov 2023



Experience Icon Experience 2 Years Salary Salary 2700AED
Job Type Icon Job Type Full Time Company Company bankfab
Job Category Icon Job Category Administration Qualification Icon Qualification BS Administration
Gender IconGender Male Date Last Date 31 Jan
Vacancies IconVacancies 1 Remote IconRemote No
Location Location(s) Abu Dhabi , United Arab Emirates

Description Job Description


First Abu⠀Dhabi Bank⠀is an⠀inclusive⠀environment⠀where each⠀person⠀values the⠀experiences,⠀perspectives,⠀ideas and⠀beliefs of⠀others.⠀We’re in⠀a unique⠀position⠀to learn⠀from all⠀our⠀colleagues,⠀combining⠀international⠀experience⠀with deep⠀cultural⠀knowledge⠀and local⠀expertise.⠀At FAB,⠀you’ll⠀have the⠀support of⠀your team⠀and a⠀strong⠀relationship⠀with your⠀line⠀manager,⠀who will⠀trust you⠀with⠀responsibility⠀and⠀recognize⠀your good⠀performance.⠀As we⠀embrace⠀different⠀ways of⠀seeing the⠀world,⠀listening⠀to each⠀other and⠀respecting⠀different⠀viewpoints,⠀we grow⠀stronger⠀–⠀together.

Job Description

Staff Relationship Management

  • Responsible⠀for⠀managing⠀the Staff⠀relationship⠀and⠀guiding⠀the staff⠀on request⠀and⠀services⠀end to⠀end
  • Accountable⠀to manage⠀and grow⠀portfolio⠀of Staff⠀Banking by⠀desired⠀percentage.
  • Organise⠀Helpdesk /⠀Induction⠀activities⠀at⠀different⠀FAB⠀premises/⠀departments⠀in order⠀to⠀generate⠀business⠀revenues⠀by⠀extension⠀on Retail⠀asset⠀products⠀and⠀services.
  • Lead⠀generation⠀and⠀management⠀through⠀FAB CRM⠀systems.
  • Acquire⠀a minimum⠀number of⠀activities⠀in a⠀calendar⠀month as⠀per the⠀management’s⠀directives.
  • Act⠀as the⠀focal⠀point for⠀staff⠀enquiries⠀and⠀address⠀the⠀queries⠀within the⠀agreed⠀timeframe
  • Maintain⠀excellent⠀NPS scores⠀with high⠀level of⠀service⠀standards
  • Complying⠀with⠀bank's⠀regulatory⠀requirements⠀while⠀ensuring⠀business⠀achievements⠀are⠀met.
  • Introduce⠀and drive⠀bundled⠀solutions⠀that⠀deepen⠀relationships⠀and⠀address⠀staff⠀needs by⠀improving⠀levels of⠀capability⠀and⠀productivity⠀as well as⠀process⠀efficiency.
  • Manage⠀the budget⠀target,⠀ensuring⠀it is met⠀and⠀accurately⠀forecasted⠀throughout⠀the⠀year.
  • Adhere⠀to the⠀Standard⠀Operating⠀Procedures,⠀Policies⠀and Code⠀of Conduct⠀of the⠀bank.

Service Level Agreements

  • Act as a role model and drive adherence to organisational values and ethics by employees of the assigned department to foster a value driven culture within the bank.
  • Ensure that all reports are prepared timely and accurately and meet FAB requirements, policies and quality standards.

Qualifications

Bachelor’s degree in Business Administration, Management or any related discipline

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