Relationship Manager

First Abu⠀Dhabi Bank⠀is an⠀inclusive⠀environment⠀where each⠀person⠀values the⠀experiences,⠀perspectives,⠀ideas and⠀beliefs of⠀others.⠀We’re in⠀a unique⠀position⠀to learn⠀from all⠀our⠀colleagues,⠀combining⠀international⠀experience⠀with deep⠀cultural⠀knowledge⠀and local⠀expertise.⠀At FAB,⠀you’ll⠀have the⠀support of⠀your team⠀and a⠀strong⠀relationship⠀with your⠀line⠀manager,⠀who will⠀trust you⠀with⠀responsibility⠀and⠀recognize⠀your good⠀performance.⠀As we⠀embrace⠀different⠀ways of⠀seeing the⠀world,⠀listening⠀to each⠀other and⠀respecting⠀different⠀viewpoints,⠀we grow⠀stronger⠀–⠀together.

Responsibilities:

• Seek out⠀and source⠀new⠀clients by⠀developing⠀networks⠀and⠀independently⠀identifying⠀and⠀developing⠀relevant⠀resources⠀for sales⠀and⠀business⠀development
• Work⠀independently⠀on⠀customers’⠀needs
• Identify⠀and⠀develop⠀resources⠀relevant⠀to⠀business⠀development⠀and sales⠀goals
• Liaise⠀with⠀concern⠀team to⠀ensure top⠀level⠀client⠀experience⠀in all⠀cases of⠀client⠀interactions⠀from⠀follow up⠀to⠀delivery
• Attract,⠀as well as⠀retain⠀clients by⠀developing⠀highly⠀creative⠀outreach⠀strategies⠀along with⠀marketing⠀department⠀in the⠀organization
• Work⠀in line⠀with the⠀operational⠀procedures⠀of the⠀organization⠀towards⠀its⠀revenue⠀generation⠀and sales⠀growth⠀goals
• Work⠀collaboratively⠀with the⠀Marketing⠀to develop⠀creative⠀outreach⠀strategies⠀to attract⠀and retain⠀clients
• Continuously⠀review the⠀current⠀processes⠀to find⠀better⠀ways of⠀working
• Manage⠀CIB⠀relationships⠀and direct⠀the⠀fulfilment⠀team to⠀execute⠀business⠀in the EB⠀client⠀premises
• Grow⠀portfolio⠀of⠀Employee⠀Banking⠀Clients by⠀desired⠀percentage
• Organise⠀Helpdesk /⠀Induction⠀activities⠀at client⠀premises⠀in order⠀to⠀generate⠀business⠀revenues⠀by⠀extension⠀on Retail⠀asset⠀products⠀and⠀services.
• Lead⠀generation⠀and⠀management⠀through⠀FAB CRM⠀systems
• Act⠀as the⠀focal⠀point for⠀customer⠀enquiries
• Exceed⠀expectations⠀by⠀increasing⠀standards⠀of⠀customer⠀service⠀also⠀ensure⠀affective⠀complaint⠀management⠀(Addressing⠀customers⠀concerns,⠀at your⠀door⠀services,⠀enhanced⠀TAT...etc.)
• Effective⠀Management⠀of Bulk⠀Account⠀opening⠀process⠀for the⠀employees⠀of the⠀targeted⠀CIBG/ TML⠀customer
• Constantly⠀design and⠀execute⠀strategies⠀to⠀increasing⠀business⠀penetration⠀within the⠀region
• Liaise⠀with⠀Corporate⠀&⠀Investment⠀banking,⠀business⠀banking⠀team to⠀provide⠀their⠀clients⠀with a⠀complete⠀package on⠀retail⠀banking⠀proposition
• Drive⠀multi⠀product⠀sales with⠀a focused⠀approach⠀on⠀increasing⠀corporate⠀profitability
• Monitor⠀emerging⠀opportunities⠀in Market,⠀Industry⠀and⠀Competition⠀and share⠀information⠀with the⠀Business⠀Intelligence⠀team to⠀keep⠀plans/⠀strategies⠀agile and⠀improvise⠀in a⠀changing⠀landscape
• Work⠀closely⠀with⠀strategic⠀alliances⠀within PBG⠀sales and⠀distribution
• Adhere⠀to the⠀Standard⠀Operating⠀Procedures,⠀Policies⠀and Code⠀of Conduct⠀of the⠀bank

Bachelor Degree – Preferably a Master’s Degree

5 years’ relevant experience in the banking sector