Reconciliation Processor

we provide services to a diverse customer base, including financial institutions, retailers, government agencies, and commercial operations in over 100 countries. At Brink’s, we are committed to securing commerce and fostering an inclusive culture that values diversity and provides opportunities for growth.

Key Responsibilities

• Data Entry & Management: Perform extensive data entry for customer account profiles into a database. Maintain accurate and up-to-date records in compliance with company policies.
• Customer Interaction: Respond to customer inquiries within specified time frames and provide necessary data to customers as requested.
• Collaboration: Interface with branch operations to ensure correct customer profile information is updated and shared.
• Archiving & Reporting: Maintain an archive tracking system to ensure policy guidelines are followed. Distribute order status reports to branch operations and follow up with customers as needed.
• Investigation & Issue Resolution: Record inquiries into the HEAT tracking system and conduct investigations related to deposits/orders.
• Liability & Asset Management: Safeguard liability and assets during day-to-day operations.

Requirements

• Attention to detail and accuracy in data entry.
• Ability to respond promptly to customer inquiries.
• Strong organizational skills and ability to track multiple records.
• Effective communication and collaboration with both internal teams and external customers.
• Experience in data entry, customer service, or a related field is preferred.