PROGRAM SUPPORT SPECIALIST

Key Responsibilities:

• Serve as a specialist for employment services and unemployment insurance (UI) programs.
• Collect and review information related to programs like RESEA, RESP, WOTC, and HTF.
• Use systems like Illinois Job Link (IJL) and Illinois Benefit Information System (IBIS) to manage accounts and resolve discrepancies.
• Monitor and assess training programs to enhance employability skills for clients.
• Utilize software (MS Outlook, Word, Excel) for data entry, compliance checks, and report generation.
• Support administrative functions related to program management.
• Maintain compliance with federal and state regulations.

Minimum Qualifications:

• Bachelor’s degree in social sciences OR 4 years of experience in program research, evaluation, or design (2 years at a professional level).

Preferred Qualifications:

• 1 year of experience in UI programs and systems (e.g., RESEA, RESP, WOTC).
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with labor exchange systems and file-sharing applications (e.g., SharePoint, OneDrive).

Conditions of Employment:

• Background check and self-disclosure of criminal history.
• Ability to travel with overnight stays as needed.
• Capacity to perform light physical work (lifting up to 20 pounds).
• Commitment to ongoing professional development (seminars, conferences).