Program Manager Operations

This⠀position⠀will⠀report to⠀the Senior⠀Manager,⠀Operations⠀and will⠀be⠀responsible⠀for the⠀successful⠀and timely⠀management⠀of⠀projects⠀and⠀initiatives⠀within the⠀operations⠀and⠀onboarding⠀team.⠀Items⠀under the⠀jurisdiction⠀of the⠀Program⠀Manager,⠀Operations,⠀will⠀include,⠀but not be⠀limited⠀to,⠀recurring⠀initiatives⠀and ad-hoc⠀projects.⠀They will⠀manage⠀project⠀plans,⠀timelines,⠀deliverables,⠀communications⠀plans, and⠀the⠀development⠀of⠀supporting⠀and⠀training⠀materials.

This⠀role is⠀fully⠀remote⠀anywhere⠀in the⠀United⠀States!

Key Responsibilities

• Lead and⠀manage the⠀timely⠀planning⠀and⠀implementation⠀of⠀operations⠀and⠀Onboarding⠀program⠀initiatives.
• Determine⠀and define⠀project⠀scope and⠀objectives
• Responsible⠀for all⠀prerequisite⠀project⠀documentation⠀including⠀Contracts,⠀AFEs,⠀Project⠀Briefs,⠀and⠀Management⠀Approvals
• Interface⠀and build⠀relationships⠀with⠀internal⠀and⠀external⠀customers⠀to⠀understand⠀project⠀needs and⠀challenges.
• Work⠀closely⠀and⠀communicate⠀succinctly⠀with⠀stakeholders,⠀designers,⠀developers,⠀and⠀internal⠀departments⠀to develop⠀and manage⠀joint⠀plans and⠀timelines⠀and work⠀as one⠀cohesive⠀team
• Lead⠀Kick-off⠀and⠀recurring⠀status⠀meetings⠀and⠀prepare⠀meeting⠀minutes⠀for⠀distribution
• Manage⠀the⠀overall⠀program⠀budget and⠀analyze⠀the impact⠀of changes⠀or⠀modifications⠀on the⠀project’s⠀overall⠀budget.
• Work⠀with⠀impacted⠀groups,⠀such as⠀Communications,⠀Field⠀Services,⠀marketing,⠀and Sales⠀to ensure⠀seamless⠀rollouts⠀and⠀integrations.
• Identify⠀communication⠀requirements⠀and assist⠀in⠀developing⠀communication⠀and⠀promotional⠀materials
• Produce⠀regular⠀executive⠀reports⠀indicating⠀each⠀program’s⠀status,⠀completed⠀milestones,⠀and⠀identified⠀risks.
• Self-motivated,⠀Proactive,⠀“Can⠀do”⠀attitude.

Minimum Qualifications

• 2+ years⠀specialized⠀project⠀management⠀experience
• Experience⠀seeing⠀projects⠀through⠀their⠀entire⠀life⠀cycle
• Experience⠀with the⠀onboarding⠀process
• Extremely⠀organized,⠀detail-oriented,⠀deadline-driven⠀and able⠀to⠀prioritize⠀multiple⠀tasks⠀effectively
• Proven⠀ability to⠀solve⠀problems⠀creatively
• Ability⠀to work⠀and⠀communicate⠀with⠀cross-functional⠀groups.
• Experience⠀creating⠀presentation⠀decks and⠀materials
• Expertise⠀in Canva,⠀PowerPoint,⠀excel,⠀Microsoft⠀office,⠀Google⠀Suite.
• Real⠀Estate⠀brokerage⠀industry⠀Experience
• Ability⠀to travel⠀up to 20%⠀based on⠀business⠀need
• The⠀ideal⠀candidate⠀will⠀reside in⠀the⠀eastern or⠀central⠀time zone