Program Coordinator

The Continuing Education and Professional Development Coordinator is responsible for overseeing the daily operations and logistics of Continuing Education and Professional Development programs. This role involves managing program information, resolving conflicts, developing marketing strategies, and ensuring accurate delivery of educational content to the community.

Duties & Responsibilities:

• Student and Instructor Support:

  • Inform students about schedule, room, or instructor changes.
  • Address and resolve student and instructor conflicts.
  • Handle student questions, concerns, and requests.

• Program and Schedule Management:

  • Prepare and maintain the Master Schedule each semester, ensuring approval and accuracy.
  • Orient new instructors to MDC Community Education policies and procedures.
  • Train staff on course listing procedures to ensure accurate program information.

• Administrative Tasks:

  • Prepare and distribute certificates for completed courses.
  • Develop and update program/course descriptions for marketing materials and the website.
  • Develop marketing plans and conduct campaigns to increase program awareness and enrollment.

• Classroom and Resource Management:

  • Obtain and manage classrooms, coordinate class changes, cancellations, and ensure accuracy of class information in Odyssey and on the website.
  • Order and distribute textbooks, instructional materials, and assist instructors with supplies and equipment.

• Financial and Reporting Duties:

  • Ensure fee payments are received prior to course commencement.
  • Print and distribute roster and attendance forms.
  • Monitor instructor performance and review student evaluations, maintaining data in a database.

• Communication and Coordination:

  • Communicate course offerings, completions, and exam results to relevant parties.
  • Perform other duties as assigned.

Minimum Requirements:

• Education:

  • Bachelor’s degree in a relevant field and four years of related experience; or Master’s degree in an appropriate field.
  • Degrees must be from a regionally accredited institution.

• Experience and Skills:

  • Knowledge and understanding of college organization, goals, policies, and procedures.
  • Proficiency in office management principles and practices.
  • Excellent organizational and communication skills (oral and written).
  • Strong interpersonal skills and ability to communicate with a diverse community.
  • Skill in using personal computers and related software applications.
  • Ability to read, analyze, and interpret business periodicals, journals, and regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Capability to present information effectively and respond to questions from various groups.
  • Problem-solving skills and ability to manage multiple tasks with limited standardization.
  • Ability to plan, assign, and supervise work of subordinates.
  • Experience working effectively in a multi-ethnic and multi-cultural environment.

Preferences:

• Technical Knowledge:
  • Familiarity with Learning Management Systems (e.g., CANVAS) and other educational technology tools.
  • Knowledge of Online Learning and MDC – CEPD programs of study.