Production Support Engineer

Posted Date 14 Aug 2024

Experience	2 Years	Salary	57000PKR - 75000PKR
Job Type	Full Time	Company	RxSense
Job Category	Web Development	Qualification	BS Computer Science
Gender	Both	Last Date	12 Nov
Vacancies	1	Remote	No
Location(s)	New Jersey , United States

Job Description

RxSense is⠀a⠀high-growth⠀healthtech⠀company⠀empowering⠀clients⠀and⠀consumers⠀with⠀technology⠀to access⠀lower cost⠀prescription⠀drugs. Its⠀transformative⠀cloud-based⠀enterprise⠀platform⠀enables⠀clients to⠀take⠀control of⠀their⠀pharmacy⠀benefits⠀with fast,⠀flexible⠀and⠀customizable⠀solutions⠀and real⠀time data⠀insights⠀to improve⠀operational⠀and⠀financial⠀performance⠀- and⠀ultimately⠀deliver⠀better⠀care to⠀patients⠀nationwide.⠀RxSense⠀also owns⠀and⠀operates⠀SingleCare,⠀a free⠀prescription⠀savings⠀service⠀that⠀offers⠀consumers⠀access to⠀consistently⠀low prices⠀on⠀prescription⠀drugs.⠀Through⠀its⠀partnerships⠀with the⠀country's⠀largest⠀pharmacies⠀and⠀grocers,⠀including⠀CVS,⠀Walgreens,⠀Walmart,⠀Kroger and⠀Albertsons,⠀SingleCare⠀improves⠀access and⠀adherence⠀to more⠀affordable⠀medications⠀and has⠀helped⠀millions⠀of⠀Americans⠀collectively⠀save over⠀$8 billion⠀on their⠀medications.

RxSense⠀is a great⠀place to⠀work! Our⠀company⠀has earned⠀recognition⠀as one of⠀Fast⠀Company's⠀Most⠀Innovative⠀Companies,⠀Forbes'⠀Top⠀Startup⠀Employers,⠀Modern⠀Healthcare's⠀Best⠀Places to⠀Work in⠀Healthcare,⠀and Inc's⠀Best in⠀Business⠀and Best⠀Workplaces.

Position⠀Summary:

The⠀Production⠀Support⠀Engineer⠀will be⠀part of a⠀small,⠀cross-functional,⠀autonomous⠀team,⠀collaborating⠀with⠀technical,⠀operational⠀and⠀client-facing⠀colleagues⠀to⠀troubleshoot⠀and⠀resolve⠀critical⠀issues⠀with our⠀enterprise⠀platform⠀and⠀related⠀processes,⠀applications⠀and⠀services.

You⠀will have⠀the⠀primary⠀responsibility⠀for⠀triaging,⠀investigating⠀and⠀troubleshooting⠀reported⠀issues⠀with the⠀platform,⠀and⠀assisting⠀with the⠀resolution⠀and⠀development⠀of⠀recommendations⠀for⠀short-term⠀and⠀long-term⠀remediation.⠀You will⠀ensure the⠀triage and⠀investigation⠀is⠀methodical,⠀comprehensive,⠀timely and⠀accurate;⠀and⠀provide⠀quality⠀testing of⠀solutions⠀which⠀conform⠀with⠀organizational⠀policies,⠀procedures⠀and⠀standards⠀for⠀software⠀development⠀and data⠀governance.

Essential Duties and Responsibilities:

Work⠀closely⠀with⠀operations⠀and⠀account⠀management⠀to⠀diagnose⠀and⠀respond⠀quickly to⠀issues for⠀our users⠀and solve⠀them in a⠀permanent⠀and⠀scalable⠀way
Partner⠀with⠀product⠀management⠀and⠀software⠀engineering⠀to⠀collaborate⠀on the⠀needs of⠀our users⠀to help⠀them build⠀a product⠀roadmap⠀that⠀serves⠀those⠀needs
Interact⠀competently⠀with⠀Infrastructure,⠀DevOps,⠀DBA,⠀InfoSec,⠀Data⠀Engineering⠀and other⠀teams⠀across⠀multiple⠀environments⠀to produce⠀and⠀deliver⠀safe and⠀effective⠀queries⠀while⠀maintaining⠀data and⠀platform⠀integrity
Articulate⠀a⠀technical⠀vision for⠀a more⠀enlightened⠀way of⠀working⠀and work⠀with⠀multi-functional⠀partners⠀to deliver⠀that⠀vision
Provide⠀hands-on⠀testing⠀and/or a⠀thorough⠀review of⠀proposed⠀solutions⠀to ensure⠀top⠀quality⠀and timely⠀remediation

Qualifications:

BS in⠀Computer⠀Science or⠀related⠀technical⠀field⠀involving⠀coding, or⠀equivalent⠀technical⠀experience
1⠀plus years⠀of⠀industry⠀experience⠀in a⠀technical⠀support,⠀software⠀development⠀or⠀software⠀quality⠀assurance⠀testing⠀role
Experience⠀supporting⠀SaaS⠀products,⠀bulk data⠀ingestion⠀and ETL⠀tools, web⠀applications,⠀micro-services⠀or⠀BI/Analytics⠀platforms⠀preferred
Desire⠀to grow⠀outside of⠀technical⠀comfort⠀zone, give⠀and⠀receive⠀and⠀constructive⠀criticism
Enthusiasm⠀for⠀technology,⠀and an⠀aptitude⠀for⠀learning⠀and using⠀new⠀technologies
Working⠀knowledge⠀of Agile⠀development⠀methodologies,⠀preferably⠀both Scrum⠀and⠀Kanban
Working⠀knowledge⠀of⠀Atlassian⠀solutions⠀including⠀JIRA and⠀Confluence⠀(or⠀similar⠀collaboration⠀suite)
Working⠀knowledge⠀of C#,⠀.NET,⠀Visual⠀Studio,⠀MVC (or⠀demonstrable⠀skills in⠀another⠀equivalent⠀stack).
Working⠀knowledge⠀of⠀relational⠀databases⠀(MS SQL⠀Server or⠀similar),⠀NoSQL⠀databases⠀(MongoDB⠀or⠀similar)⠀and data⠀warehouse⠀solutions⠀(SnowFlake⠀or⠀similar).
Working⠀knowledge⠀of AWS⠀offerings⠀such as⠀EC2, ALBs,⠀RDS,⠀Beanstalk⠀and API⠀Gateway.
Working⠀knowledge⠀of log⠀management⠀tools such⠀as Loggly⠀for⠀troubleshooting⠀and⠀analytics⠀to find⠀event⠀details,⠀identify⠀usage⠀patterns⠀and find⠀anomalies.

Salary Range: 57,000 - 75,000