Product Support Engineer

Posted Date 17 Apr 2024



Experience Icon Experience 2 Years Salary Salary 72400USD - 108500USD
Job Type Icon Job Type Full Time Company Company General Electric
Job Category Icon Job Category Engineering Qualification Icon Qualification BS Engineering
Gender IconGender Both Date Last Date 16 Jul
Vacancies IconVacancies 1 Remote IconRemote No
Location Location(s) New York , United States

Description Job Description


All⠀activities⠀relating⠀to⠀enhancing⠀power⠀conversion⠀and⠀controls⠀services⠀technology⠀integrating⠀customer⠀data, or⠀capturing⠀products⠀reliability,⠀availability,⠀maintenance,⠀safety and⠀other⠀performance⠀parameters.⠀Impacts⠀quality of⠀own work⠀and the⠀work of⠀others on⠀the team.⠀Executes⠀standard⠀operational/technical⠀tasks⠀typically⠀subject to⠀instructions⠀and work⠀routines.⠀There is⠀latitude⠀to⠀rearrange⠀the⠀sequence⠀to⠀complete⠀task/duties⠀based on⠀changing⠀work⠀situations.

Job Description

Roles and Responsibilities

  • Support of⠀installed⠀base⠀including⠀activities⠀such as⠀customer⠀issue⠀resolution,⠀fleet⠀issues,⠀service⠀bulletin⠀implementation,⠀Monitoring⠀&⠀Diagnostics,⠀fleet⠀configuration.⠀Maintenance⠀of fleet⠀data,⠀outage⠀management.
  • Broadening⠀knowledge⠀of own⠀technical⠀discipline⠀to execute⠀policy/strategy.⠀May⠀include⠀support⠀roles with⠀specialized⠀technical⠀field of⠀knowledge;⠀still⠀acquiring⠀higher⠀level⠀knowledge⠀and⠀skills.
  • Basic⠀understanding⠀of key⠀business⠀drivers;⠀uses this⠀understanding⠀to⠀accomplish⠀own work.⠀Good⠀understanding⠀of how⠀work of⠀own team⠀integrates⠀with other⠀teams and⠀contributes⠀to the⠀area.
  • May⠀have some⠀autonomy⠀to make⠀decisions⠀within a⠀defined⠀framework.⠀Resolves⠀issues in⠀situations⠀that⠀require⠀good⠀technical⠀knowledge⠀and⠀judgment⠀within⠀established⠀procedures.⠀Consults⠀more⠀senior⠀team⠀members⠀for issues⠀outside of⠀defined⠀instructions/parameters.
  • A⠀job at⠀this level⠀requires⠀good⠀interpersonal⠀skills and⠀may be⠀required⠀to lead a⠀junior⠀team. For⠀customer⠀facing⠀roles,⠀develops⠀strong⠀customer⠀relationships⠀and serves⠀as the⠀interface⠀between⠀customer⠀and GE.⠀Explains⠀technical⠀information⠀to others.

Required Qualifications

  • Bachelor's⠀Degree in⠀an⠀engineering⠀discipline
  • Minimum⠀of 2 years⠀of⠀experience

Desired Characteristics

  • Strong oral and written communication skills.

The salary⠀range for⠀this⠀position⠀is⠀$72,400–⠀108,500⠀USD⠀Annual.⠀The⠀specific⠀salary⠀offered to⠀a⠀candidate⠀may be⠀influenced⠀by a⠀variety of⠀factors⠀including⠀the⠀candidate’s⠀experience,⠀their⠀education,⠀and the⠀work⠀location.⠀In⠀addition,⠀this⠀position⠀is⠀eligible⠀for a⠀performance⠀bonus/variable⠀incentive⠀plan.

GE⠀provides a⠀comprehensive⠀benefits⠀package⠀that⠀provides⠀access to⠀plans⠀which⠀support⠀the⠀overall⠀wellbeing⠀of our⠀employees⠀and their⠀dependents.⠀These⠀benefits⠀include,⠀but are⠀not⠀limited⠀to, health⠀care⠀coverage⠀(medical,⠀dental,⠀vision,⠀pharmacy),⠀a⠀retirement⠀plan that⠀includes⠀Company⠀Retirement⠀Savings⠀and a 401K⠀with⠀Company⠀matching,⠀Life⠀Insurance⠀options,⠀Disability⠀coverage,⠀paid⠀time-off,⠀EAP, and⠀more.



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