Product Portfolio Operations Manager

Embrace⠀the⠀challenge⠀of⠀adapting⠀to⠀shifting⠀priorities⠀and⠀resources⠀while⠀contributing⠀to a⠀dynamic⠀team and⠀applying⠀your⠀expertise,⠀strategic⠀thinking⠀skills,⠀and⠀operational⠀excellence⠀across⠀product⠀lines.

As⠀a Product⠀Portfolio⠀Operations⠀Manager in⠀Operations⠀Product &⠀Strategy,⠀you are a⠀foundational⠀member of⠀a team⠀responsible⠀for⠀implementing⠀connectivity⠀strategies⠀across the⠀product⠀space,⠀while⠀being⠀directly⠀responsible⠀for⠀creating⠀structures⠀that⠀enhance⠀coordination⠀in our⠀product⠀line.

Consumer⠀and⠀Community⠀Banking⠀(CCB)⠀Product⠀Operations⠀provides⠀critical⠀cross-line⠀of⠀business⠀support⠀across⠀JPMC and⠀serves as⠀one of the⠀largest⠀product⠀portfolios⠀in CCB,⠀delivering⠀value to⠀millions⠀of⠀customers⠀and over⠀30,000⠀employees.⠀As a⠀product⠀team⠀member,⠀your⠀problem-solving⠀skills⠀will place⠀you on the⠀cutting⠀edge of⠀defining⠀the⠀vision,⠀creating⠀the⠀strategy⠀and⠀building⠀the⠀roadmap to⠀solutions⠀that⠀impact⠀millions.⠀Along the⠀way,⠀you’ll⠀develop a⠀deep,⠀end-to-end⠀understanding⠀of the⠀business⠀and find⠀an⠀inclusive⠀culture⠀that⠀welcomes⠀diverse⠀ideas and⠀supports⠀your⠀individual⠀growth and⠀career⠀mobility.

Job responsibilities

• Works⠀across⠀products⠀to help⠀ensure⠀delivery⠀against⠀business⠀objectives⠀while⠀coordinating⠀reporting⠀and⠀communications⠀plans for⠀portfolio⠀management⠀operations⠀and change⠀initiatives
• Enables⠀operational⠀efficiency⠀by⠀supporting⠀training,⠀maturation,⠀needs⠀assessments,⠀and⠀continuous⠀improvement⠀practices
• Drives⠀adaptation⠀and⠀modification⠀of our⠀product-line⠀framework⠀to ensure⠀cross-product⠀priorities,⠀sequencing,⠀and⠀trade-offs⠀are⠀realized
• Implements⠀a⠀product-level⠀collection⠀strategy⠀consisting⠀of⠀controls,⠀financials,⠀and⠀resourcing⠀needs
• Effectively⠀leads⠀changes⠀for⠀products⠀of⠀medium/high⠀complexity⠀that⠀impact⠀multiple⠀Consumer⠀Community⠀Banking⠀(CCB)⠀Operational⠀areas with⠀minimal⠀management⠀support
• Represents⠀Operations⠀on Digital⠀projects⠀and fully⠀understand⠀how new⠀functionality⠀will⠀impact⠀Customers,⠀provide⠀business⠀requirements⠀to enhance⠀Customer⠀experience⠀and ensure⠀consistency⠀across⠀channels
• Interfaces⠀with⠀senior⠀leadership⠀to help⠀prioritize⠀inflight⠀and⠀upcoming⠀books of⠀work to⠀ensure⠀broader⠀JPMorgan⠀Chase and⠀Operations⠀strategy⠀is⠀accomplished⠀efficiently⠀and⠀expediently.

Required qualifications, capabilities, and skills

• 5+ years⠀of⠀experience⠀or⠀equivalent⠀expertise⠀in program⠀management⠀or⠀performance⠀optimization
• Proven⠀ability to⠀manage and⠀implement⠀operational⠀effectiveness⠀initiatives
• Proven⠀ability to⠀operate⠀within the⠀product⠀development⠀life cycle⠀and agile⠀methodologies
• Strong⠀communication⠀skills⠀(that⠀includes⠀both⠀written⠀and⠀speaking)
• Experience⠀with JIRA,⠀Confluence,⠀Tableau⠀and⠀Microsoft⠀Office⠀(Excel,⠀PowerPoint,⠀Word,⠀Teams)
• Critical⠀thinking⠀skills and⠀proven⠀ability to⠀think⠀holistically⠀across⠀products/Line⠀of⠀Businesses
• Detailed⠀oriented⠀with the⠀ability to⠀multi task⠀and⠀prioritize⠀based on⠀changing⠀requirements

Preferred qualifications, capabilities, and skills

• Bachelor’s⠀degree
• Experience⠀with and⠀understanding⠀Digital⠀Products
• Familiarity⠀with CCB⠀and/or⠀Utilities⠀products
• Comfort⠀with⠀technical⠀concepts

Chase is a⠀leading⠀financial⠀services⠀firm,⠀helping⠀nearly⠀half of⠀America’s⠀households⠀and small⠀businesses⠀achieve⠀their⠀financial⠀goals⠀through a⠀broad⠀range of⠀financial⠀products.⠀Our⠀mission is⠀to create⠀engaged,⠀lifelong⠀relationships⠀and put⠀our⠀customers⠀at the⠀heart of⠀everything⠀we do. We⠀also help⠀small⠀businesses,⠀nonprofits⠀and cities⠀grow,⠀delivering⠀solutions⠀to solve⠀all their⠀financial⠀needs.

We⠀recognize⠀that our⠀people are⠀our⠀strength⠀and the⠀diverse⠀talents⠀they bring⠀to our⠀global⠀workforce⠀are⠀directly⠀linked to⠀our⠀success.⠀We are an⠀equal⠀opportunity⠀employer⠀and place⠀a high⠀value on⠀diversity⠀and⠀inclusion⠀at our⠀company.⠀We do not⠀discriminate⠀on the⠀basis of⠀any⠀protected⠀attribute,⠀including⠀race,⠀religion,⠀color,⠀national⠀origin,⠀gender,⠀sexual⠀orientation,⠀gender⠀identity,⠀gender⠀expression,⠀age,⠀marital or⠀veteran⠀status,⠀pregnancy⠀or⠀disability,⠀or any⠀other⠀basis⠀protected⠀under⠀applicable⠀law. In⠀accordance⠀with⠀applicable⠀law, we⠀make⠀reasonable⠀accommodations⠀for⠀applicants’⠀and⠀employees’⠀religious⠀practices⠀and⠀beliefs,⠀as well as⠀any mental⠀health or⠀physical⠀disability⠀needs.

ABOUT⠀THE⠀TEAM

Our⠀Consumer &⠀Community⠀Banking⠀division⠀serves our⠀Chase⠀customers⠀through a⠀range of⠀financial⠀services,⠀including⠀personal⠀banking,⠀credit⠀cards,⠀mortgages,⠀auto⠀financing,⠀investment⠀advice,⠀small⠀business⠀loans and⠀payment⠀processing.⠀We’re⠀proud to⠀lead the⠀U.S. in⠀credit⠀card sales⠀and⠀deposit⠀growth and⠀have the⠀most-used⠀digital⠀solutions⠀– all⠀while⠀ranking⠀first in⠀customer⠀satisfaction.

Operations⠀teams⠀develop⠀and manage⠀innovative,⠀secure⠀service⠀solutions⠀to meet⠀clients’⠀needs⠀globally.⠀Developing⠀and using⠀the latest⠀technology,⠀teams work⠀to deliver⠀industry-leading⠀capabilities⠀to our⠀clients⠀and⠀customers,⠀making it⠀easy and⠀convenient⠀to do⠀business⠀with the⠀firm.⠀Teams also⠀drive⠀growth by⠀refining⠀technology-driven⠀customer⠀and client⠀experiences⠀that put⠀users⠀first,⠀providing⠀an⠀unparalleled⠀experience.