Player Relations Director

The USGA⠀is a⠀mission-based⠀nonprofit⠀organization⠀whose⠀purpose is⠀to unify⠀the game,⠀showcase⠀the best⠀talent in⠀golf,⠀provide⠀impartial⠀governance⠀and⠀advance⠀our impact⠀on⠀critical⠀issues⠀such as⠀sustainability,⠀accessibility⠀and⠀inclusion.⠀We conduct⠀the U.S.⠀Open, the⠀U.S.⠀Women's⠀Open and⠀13 other⠀national⠀championships⠀at⠀America's⠀iconic⠀golf⠀venues.⠀The USGA's⠀headquarters⠀is located⠀in Liberty⠀Corner,⠀N.J., with⠀a new⠀satellite⠀Golf House⠀Pinehurst⠀campus⠀scheduled⠀to open in⠀Dec. 2023.⠀For more,⠀visit⠀usga.org.

About⠀this⠀role:

The⠀director⠀championship⠀player⠀experience⠀is⠀responsible⠀for⠀driving⠀and⠀executing⠀the USGA's⠀player⠀experience⠀and⠀services⠀strategy⠀at USGA⠀Championships.⠀The⠀primary⠀focus of⠀the role⠀will be⠀the U.S.⠀Open, but⠀the⠀director⠀will also⠀work⠀across⠀seven⠀other USGA⠀championships.⠀The⠀director⠀will be⠀charged⠀with⠀creating⠀and⠀delivering⠀a⠀best-in-class⠀player⠀experience⠀at the⠀U.S. Open⠀and other⠀championships,⠀collaborating⠀with⠀multiple⠀constituencies⠀including⠀USGA⠀communications⠀teams,⠀championship⠀directors,⠀host⠀venues and⠀vendors.

What you'll do:

• Build and⠀oversee⠀the plan⠀for the⠀U.S. Open⠀(and other⠀designated⠀championships)⠀to⠀facilitate⠀player⠀logistics⠀including⠀player⠀parking,⠀transportation,⠀player⠀security,⠀general⠀player⠀movement,⠀credentials⠀and⠀ticketing.⠀Drive⠀player⠀experience⠀requirements⠀including⠀the⠀following:⠀childcare,⠀health and⠀wellness,⠀player⠀registration,⠀player⠀gifting,⠀family⠀activities,⠀player⠀hospitality⠀and player⠀locker⠀room. Work⠀closely⠀with⠀championship⠀directors⠀on food &⠀beverage⠀plans for⠀players⠀and⠀caddies,⠀special⠀amenities,⠀gifting,⠀etc.
• Work⠀with the⠀USGA⠀Championship⠀Directors⠀and the⠀on-site⠀staff to⠀develop⠀and⠀implement⠀the plan⠀for caddie⠀services⠀including⠀caddie⠀parking,⠀registration,⠀and⠀hospitality.⠀Liaise⠀with the⠀PGA Tour,⠀LPGA Tour,⠀equipment⠀manufacturers,⠀and player⠀support⠀teams on⠀logistics⠀for each⠀applicable⠀championship,⠀including⠀parking,⠀credentialing,⠀and truck⠀access.
• Benchmark⠀best⠀player⠀experience⠀practices⠀in the⠀golf and⠀other⠀sports and⠀implement⠀across⠀championships;⠀Liaise⠀with host⠀venues and⠀championship⠀directors⠀to deliver⠀player⠀experience⠀plans;⠀proactively⠀plan 2-3⠀years in⠀advance of⠀a⠀championship⠀working⠀with⠀Managing⠀Directors,⠀Open⠀Championships.
• Manager⠀player⠀experience⠀championship⠀budgets⠀and⠀scheduling⠀of teams⠀at U.S.⠀Open and⠀other⠀designated⠀championships
• Serve⠀as the⠀point⠀person for⠀the⠀championship⠀teams to⠀set⠀initial⠀hotel⠀requirements⠀and⠀identify⠀hotel⠀properties⠀and⠀private⠀housing.⠀Work with⠀the⠀on-site⠀Championship⠀Manager/Director⠀on the⠀management⠀of the⠀accommodations⠀process⠀throughout⠀the⠀championship
• Lead⠀delivery⠀of amateur⠀dinners,⠀receptions,⠀welcome⠀parties⠀and⠀reunions⠀of⠀champions⠀in⠀coordination⠀with⠀championship⠀directors⠀and⠀director⠀USGA⠀branded⠀events
• Other⠀projects⠀as⠀assigned⠀by the⠀Senior⠀Director,⠀Player⠀Relations

What you bring:

• 8+ years⠀of⠀experience⠀in sports⠀management⠀or⠀administration,⠀event⠀management,⠀athlete⠀management⠀and⠀services,⠀customer⠀services⠀or other⠀related⠀field
• B.A.⠀or B.S. in⠀sports⠀management⠀or⠀administration,⠀education,⠀business,⠀communications⠀or other⠀related⠀field
• Experience⠀managing⠀budgets⠀and⠀teams
• Knowledge⠀of⠀golf
• Relationship⠀and⠀culture⠀builder
• Excellent⠀written⠀and oral⠀communication⠀skills
• Detail-oriented⠀with⠀strong⠀organizational⠀skills
• Highly⠀collaborative
• Strategic⠀thinker
• Self-motivated⠀and a⠀motivator
• Problem-solver
• Experience⠀in⠀managing⠀budget and⠀teams
• Ability⠀to work in⠀a⠀fast-paced⠀environment
• Innovative⠀and⠀Creative

What the USGA brings:

• Comprehensive⠀medical,⠀dental,⠀and vision⠀benefits,⠀including⠀a zero⠀cost⠀medical⠀plan⠀offered⠀for all⠀full-time⠀employees
• Retirement⠀plans,⠀with up to⠀10% annual⠀USGA⠀contribution
• Suite⠀of⠀programs⠀to promote⠀physical,⠀emotional,⠀and⠀financial⠀well-being
• Generous⠀bank of⠀paid time⠀off, plus⠀the week⠀between⠀Christmas⠀and New⠀Years Day⠀off
• Off-site⠀team⠀building⠀events
• Professional⠀development⠀opportunities