People Operations Assistant

The People Operations Assistant position is an administrative support role within the Human Resources department, responsible for customer service functions, data entry, and general office tasks. This position ensures smooth HR operations by maintaining employee records, managing front desk inquiries, and providing support across various HR functions.

Job Overview:

The People Operations Assistant provides crucial support to Human Resources, handling office administration, data management, and customer service functions through both phone and walk-in interactions. This role includes managing employee files, processing HR-related data, and assisting with recruitment tasks, all while maintaining a professional, efficient, and organized work environment.

Prerequisites:

• Education: Associate's degree preferred.
• Experience: At least 1 year of office and/or customer service experience required.
• Technical Skills: Proficient in PC/computer skills, including MS Windows and MS Office Suite.

Key Qualifications:

• Problem Solving: Ability to identify and resolve problems efficiently, gathering and analyzing necessary information.
• Interpersonal Skills: Ability to maintain confidentiality, respect others' ideas, and offer and accept feedback professionally.
• Communication: Strong written and verbal communication skills, ensuring clarity and professionalism in all correspondence.
• Planning and Organization: Excellent ability to prioritize tasks, use time effectively, and create actionable plans.
• Adaptability: Ability to adjust to changing work environments and manage multiple demands simultaneously.
• Dependability: Ability to reliably attend work in a hybrid model, working both independently and in collaboration with others.

Unique Physical/Mental Demands and Work Conditions:

• Requires the ability to manage and prioritize tasks in a fast-paced environment with multiple demands.
• Ability to work with various levels of staff and leadership effectively.
• Extended periods of sitting or standing and frequent computer use.

Performance Responsibilities:

• Customer Service: Address customer service needs via the Human Resources front desk and phone systems.
• Administrative Support: Provide administrative assistance across all HR functional areas.
• Clerical Duties: Manage filing, photocopying, faxing, and mail distribution.
• Data Management: Prepare new employee files, maintain personnel records, and perform data entry in the HRIS system.
• Orientation Support: Assist in New Employee and New Leader Orientation processes.
• Application Assistance: Support internal and external applicants with online applications.
• Confidentiality: Respond to personnel file subpoenas and employment verifications, maintaining strict confidentiality.
• Office Supplies and Invoices: Order office supplies and process invoices using online applications.
• Miscellaneous: Perform other tasks as assigned by supervisors.

Job Qualifications Recap:

• Preferred Education: Associate's degree.
• Required Experience: 1+ year in office/customer service roles.
• Technical Proficiency: Strong PC/computer skills, especially with MS Windows and Office Suite.
• Skills: Problem-solving, communication, adaptability, organization, and dependability.

This role is essential for providing the backbone of HR operations, ensuring efficient data management, excellent customer service, and supporting the overall administrative functions of the department.