Patient Services Representative

Overlake Medical Center and Clinics is hiring a Patient Services Representative for their Cancer Services. This full-time position offers a key role in providing customer service and front office support to patients. The role also involves coordinating communications between staff, patients, and providers, managing patient check-in processes, and handling clerical tasks via the Epic electronic medical record system.

Responsibilities:

• Patient Check-in: Facilitate the check-in process for patients and coordinate communications among staff, patients, and providers.
• Record Management: Collect and distribute patient records using the electronic medical record system (Epic).
• Clerical Tasks: Perform scheduling and record activities to support patients and the medical team.
• Customer Service: Ensure exceptional service and help manage patient experiences.

Qualifications:

• Education: High school diploma or GED required.
• Experience:
  • At least 1 year of administrative experience in a medical facility preferred.
  • Prior experience in physician offices, hospitals, or customer service roles is beneficial.
• Skills:
  • Excellent customer service and communication skills.
  • Strong telephone etiquette.
  • Ability to work well in stressful situations and multitask efficiently.
  • Proficient computer and keyboarding skills.

Benefits of Joining Overlake:

• Supportive Leadership: Local leaders who are visible and committed to your well-being.
• Diversity & Inclusion: An active Diversity, Equity & Inclusion Council.
• Medical Insurance: Premiums as low as $0 per month, with many services covered 100%.
• Tuition Reimbursement: Up to $10,000 per year.
• Retirement Plan: Generous matching plan up to 7%, 100% vested.
• Caregiver Support: Assistance with childcare and eldercare.
• Free Parking & Transit Passes: Complimentary parking and ORCA passes.

Compensation:

• The pay range reflects the full scale from minimum to maximum. Pay is determined based on experience, education, and internal equity, with potential additional pay for shifts, certifications, or degrees.

This role at Overlake provides the opportunity to thrive in a values-based, inclusive environment with substantial benefits and a commitment to personal and professional development.