Patient Care Coordinator

Posted Date 16 May 2024



Experience Icon Experience 2 Years Salary Salary 24USD - 34USD
Job Type Icon Job Type Full Time Company Company Fred Hutchinson Cancer Center
Job Category Icon Job Category Medical Qualification Icon Qualification BS Health
Gender IconGender Both Date Last Date 14 Aug
Vacancies IconVacancies 1 Remote IconRemote No
Location Location(s) Washington , United States

Description Job Description


Fred⠀Hutchinson⠀Cancer⠀Center is⠀an⠀independent,⠀nonprofit⠀organization⠀providing⠀adult⠀cancer⠀treatment⠀and⠀groundbreaking⠀research⠀focused on⠀cancer and⠀infectious⠀diseases.⠀Based in⠀Seattle,⠀Fred Hutch⠀is the⠀only⠀National⠀Cancer⠀Institute-designated⠀cancer⠀center in⠀Washington.

With⠀a track⠀record of⠀global⠀leadership⠀in bone⠀marrow⠀transplantation,⠀HIV/AIDS⠀prevention,⠀immunotherapy⠀and⠀COVID-19⠀vaccines,⠀Fred Hutch⠀has earned⠀a⠀reputation⠀as one of⠀the⠀world’s⠀leading⠀cancer,⠀infectious⠀disease⠀and⠀biomedical⠀research⠀centers.⠀Fred Hutch⠀operates⠀eight⠀clinical⠀care sites⠀that⠀provide⠀medical⠀oncology,⠀infusion,⠀radiation,⠀proton⠀therapy⠀and⠀related⠀services,⠀and⠀network⠀affiliations⠀with⠀hospitals⠀in five⠀states.⠀Together,⠀our fully⠀integrated⠀research⠀and⠀clinical⠀care teams⠀seek to⠀discover⠀new cures⠀to the⠀world’s⠀deadliest⠀diseases⠀and make⠀life⠀beyond⠀cancer a⠀reality.

At⠀Fred Hutch⠀we value⠀collaboration,⠀compassion,⠀determination,⠀excellence,⠀innovation,⠀integrity⠀and⠀respect.⠀These⠀values are⠀grounded⠀in and⠀expressed⠀through⠀the⠀principles⠀of⠀diversity,⠀equity and⠀inclusion.⠀Our⠀mission is⠀directly⠀tied to⠀the⠀humanity,⠀dignity⠀and⠀inherent⠀value of⠀each⠀employee,⠀patient,⠀community⠀member and⠀supporter.⠀Our⠀commitment⠀to⠀learning⠀across our⠀differences⠀and⠀similarities⠀make us⠀stronger.⠀We seek⠀employees⠀who bring⠀different⠀and⠀innovative⠀ways of⠀seeing the⠀world and⠀solving⠀problems.⠀Fred Hutch⠀is in⠀pursuit of⠀becoming⠀an⠀anti-racist⠀organization.⠀We are⠀committed⠀to⠀ensuring⠀that all⠀candidates⠀hired⠀share our⠀commitment⠀to⠀diversity,⠀anti-racism⠀and⠀inclusion.

The⠀Patient⠀Care⠀Coordinator⠀I is a⠀member of⠀a dynamic⠀team and⠀acts as a⠀professional⠀liaison⠀for⠀patients⠀and⠀families,⠀care⠀providers,⠀and other⠀Fred Hutch⠀departments.⠀The role⠀uses⠀critical⠀thinking⠀skills to⠀facilitate⠀and⠀operationalize⠀complex⠀scheduling⠀requests⠀through⠀heavy use⠀of⠀multiple⠀computer⠀systems.⠀The role⠀provides⠀continuity⠀of care by⠀ensuring a⠀smooth⠀transition⠀between⠀care⠀settings⠀and by⠀developing⠀a trusted⠀relationship⠀with⠀patients⠀to⠀identify⠀and assist⠀with each⠀patient's⠀individual⠀needs that⠀may arise⠀related to⠀the care⠀they⠀receive.
Responsibilities:
  • Schedules⠀all⠀patient⠀appointments⠀related to⠀treatment⠀within⠀Fred Hutch⠀as well as⠀outside⠀consults⠀and⠀referrals⠀and⠀communicates⠀schedule⠀directly⠀to⠀patients.⠀Coordinates⠀scheduling⠀with other⠀departments⠀to ensure⠀efficient⠀patient⠀flow.
  • Works⠀closely⠀with⠀patients,⠀families,⠀visitors,⠀providers,⠀and staff⠀to⠀identify⠀needs,⠀answer⠀questions,⠀resolve⠀problems,⠀provide⠀information,⠀and follow⠀up.
  • Update⠀patient⠀and⠀caregiver⠀contact⠀information⠀in EHR⠀when⠀needed.
  • Communicates⠀with⠀providers⠀(physicians,⠀therapists,⠀etc.)⠀technologists,⠀and nurses⠀regarding⠀the⠀patient's⠀scheduling⠀needs,⠀treatment⠀schedule,⠀and⠀additional⠀requests.⠀Notifies⠀appropriate⠀parties as⠀needed.
  • Manages⠀and⠀prioritizes⠀scheduling⠀requests.
  • Recognizes⠀emergency⠀situations⠀and⠀initiates⠀correct⠀code⠀procedures.
  • Supports⠀the⠀overall⠀function⠀of the⠀department,⠀and may be⠀required⠀to take on⠀additional⠀duties⠀such as⠀cross⠀coverage,⠀special⠀projects,⠀etc.
  • Assists⠀with the⠀training⠀of new⠀staff
  • Update/block⠀provider⠀templates⠀for just⠀in time⠀needs
  • Triage⠀calls from⠀referring⠀physicians,⠀patients,⠀family⠀members,⠀and others⠀wishing to⠀access⠀care at⠀FHCC.
  • Collects⠀and enters⠀patient⠀demographic⠀and⠀insurance⠀information⠀and enters⠀into⠀registration⠀databases.
  • Assists⠀with the⠀financial⠀clearance⠀process as⠀necessary
  • Coordinates⠀Commercial⠀Cell⠀Therapy⠀Portal⠀Access⠀(IMTX)
  • Distributes⠀work to⠀the⠀Program⠀Assistant⠀and/or⠀Patient⠀Care⠀Coordinator⠀Assistant⠀as⠀appropriate
Qualifications:

Required:

  • High⠀school⠀graduate⠀or⠀equivalent
  • Ability⠀to work⠀independently,⠀organize,⠀and⠀prioritize⠀concurrent⠀responsibilities⠀and⠀demand
  • Ability⠀to⠀communicate⠀verbally⠀in person,⠀on the⠀phone, and⠀in writing⠀in a clear⠀and⠀concise⠀manner
  • Proficient⠀in the use⠀of word⠀processing⠀(MS Word),⠀email, and⠀data entry⠀in a⠀Windows-based⠀environment
  • Demonstrated⠀customer⠀service⠀skills
  • Ability⠀to solve⠀complex⠀problems⠀and meet⠀patient⠀needs
  • Ability⠀to work in⠀a high⠀pressure,⠀deadline⠀oriented,⠀and⠀complex⠀health⠀care⠀environment
  • Ability⠀to review⠀work to⠀identify⠀and⠀eliminate⠀errors and⠀omissions
  • Active⠀listening⠀skills.
  • Ability⠀to build⠀relationships⠀while⠀maintaining⠀appropriate⠀boundaries.
  • Coping⠀skills.
  • Ability⠀to⠀identify⠀and triage⠀issues⠀appropriately.
  • Attention⠀to detail⠀to ensure⠀scheduling⠀accuracy.

Preferred:

  • Bachelor's⠀degree (BA⠀or⠀BS)
  • Minimum⠀of 2 years⠀of⠀experience⠀in a⠀patient⠀care⠀setting⠀preferred
  • Experience⠀with Epic⠀or other⠀scheduling⠀and⠀registration⠀software

The hourly⠀pay range⠀for this⠀position⠀is from⠀$24.48 to⠀$34.86 and⠀pay⠀offered⠀will be⠀based on⠀experience⠀and⠀qualifications.

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