Patient Care Coordinator

Posted Date 16 May 2024

Experience	2 Years	Salary	24USD - 34USD
Job Type	Full Time	Company	Fred Hutchinson Cancer Center
Job Category	Medical	Qualification	BS Health
Gender	Both	Last Date	14 Aug
Vacancies	1	Remote	No
Location(s)	Washington , United States

Job Description

Fred⠀Hutchinson⠀Cancer⠀Center is⠀an⠀independent,⠀nonprofit⠀organization⠀providing⠀adult⠀cancer⠀treatment⠀and⠀groundbreaking⠀research⠀focused on⠀cancer and⠀infectious⠀diseases.⠀Based in⠀Seattle,⠀Fred Hutch⠀is the⠀only⠀National⠀Cancer⠀Institute-designated⠀cancer⠀center in⠀Washington.

With⠀a track⠀record of⠀global⠀leadership⠀in bone⠀marrow⠀transplantation,⠀HIV/AIDS⠀prevention,⠀immunotherapy⠀and⠀COVID-19⠀vaccines,⠀Fred Hutch⠀has earned⠀a⠀reputation⠀as one of⠀the⠀world’s⠀leading⠀cancer,⠀infectious⠀disease⠀and⠀biomedical⠀research⠀centers.⠀Fred Hutch⠀operates⠀eight⠀clinical⠀care sites⠀that⠀provide⠀medical⠀oncology,⠀infusion,⠀radiation,⠀proton⠀therapy⠀and⠀related⠀services,⠀and⠀network⠀affiliations⠀with⠀hospitals⠀in five⠀states.⠀Together,⠀our fully⠀integrated⠀research⠀and⠀clinical⠀care teams⠀seek to⠀discover⠀new cures⠀to the⠀world’s⠀deadliest⠀diseases⠀and make⠀life⠀beyond⠀cancer a⠀reality.

At⠀Fred Hutch⠀we value⠀collaboration,⠀compassion,⠀determination,⠀excellence,⠀innovation,⠀integrity⠀and⠀respect.⠀These⠀values are⠀grounded⠀in and⠀expressed⠀through⠀the⠀principles⠀of⠀diversity,⠀equity and⠀inclusion.⠀Our⠀mission is⠀directly⠀tied to⠀the⠀humanity,⠀dignity⠀and⠀inherent⠀value of⠀each⠀employee,⠀patient,⠀community⠀member and⠀supporter.⠀Our⠀commitment⠀to⠀learning⠀across our⠀differences⠀and⠀similarities⠀make us⠀stronger.⠀We seek⠀employees⠀who bring⠀different⠀and⠀innovative⠀ways of⠀seeing the⠀world and⠀solving⠀problems.⠀Fred Hutch⠀is in⠀pursuit of⠀becoming⠀an⠀anti-racist⠀organization.⠀We are⠀committed⠀to⠀ensuring⠀that all⠀candidates⠀hired⠀share our⠀commitment⠀to⠀diversity,⠀anti-racism⠀and⠀inclusion.

The⠀Patient⠀Care⠀Coordinator⠀I is a⠀member of⠀a dynamic⠀team and⠀acts as a⠀professional⠀liaison⠀for⠀patients⠀and⠀families,⠀care⠀providers,⠀and other⠀Fred Hutch⠀departments.⠀The role⠀uses⠀critical⠀thinking⠀skills to⠀facilitate⠀and⠀operationalize⠀complex⠀scheduling⠀requests⠀through⠀heavy use⠀of⠀multiple⠀computer⠀systems.⠀The role⠀provides⠀continuity⠀of care by⠀ensuring a⠀smooth⠀transition⠀between⠀care⠀settings⠀and by⠀developing⠀a trusted⠀relationship⠀with⠀patients⠀to⠀identify⠀and assist⠀with each⠀patient's⠀individual⠀needs that⠀may arise⠀related to⠀the care⠀they⠀receive.

Responsibilities:

Schedules⠀all⠀patient⠀appointments⠀related to⠀treatment⠀within⠀Fred Hutch⠀as well as⠀outside⠀consults⠀and⠀referrals⠀and⠀communicates⠀schedule⠀directly⠀to⠀patients.⠀Coordinates⠀scheduling⠀with other⠀departments⠀to ensure⠀efficient⠀patient⠀flow.
Works⠀closely⠀with⠀patients,⠀families,⠀visitors,⠀providers,⠀and staff⠀to⠀identify⠀needs,⠀answer⠀questions,⠀resolve⠀problems,⠀provide⠀information,⠀and follow⠀up.
Update⠀patient⠀and⠀caregiver⠀contact⠀information⠀in EHR⠀when⠀needed.
Communicates⠀with⠀providers⠀(physicians,⠀therapists,⠀etc.)⠀technologists,⠀and nurses⠀regarding⠀the⠀patient's⠀scheduling⠀needs,⠀treatment⠀schedule,⠀and⠀additional⠀requests.⠀Notifies⠀appropriate⠀parties as⠀needed.
Manages⠀and⠀prioritizes⠀scheduling⠀requests.
Recognizes⠀emergency⠀situations⠀and⠀initiates⠀correct⠀code⠀procedures.
Supports⠀the⠀overall⠀function⠀of the⠀department,⠀and may be⠀required⠀to take on⠀additional⠀duties⠀such as⠀cross⠀coverage,⠀special⠀projects,⠀etc.
Assists⠀with the⠀training⠀of new⠀staff
Update/block⠀provider⠀templates⠀for just⠀in time⠀needs
Triage⠀calls from⠀referring⠀physicians,⠀patients,⠀family⠀members,⠀and others⠀wishing to⠀access⠀care at⠀FHCC.
Collects⠀and enters⠀patient⠀demographic⠀and⠀insurance⠀information⠀and enters⠀into⠀registration⠀databases.
Assists⠀with the⠀financial⠀clearance⠀process as⠀necessary
Coordinates⠀Commercial⠀Cell⠀Therapy⠀Portal⠀Access⠀(IMTX)
Distributes⠀work to⠀the⠀Program⠀Assistant⠀and/or⠀Patient⠀Care⠀Coordinator⠀Assistant⠀as⠀appropriate

Qualifications:

Required:

High⠀school⠀graduate⠀or⠀equivalent
Ability⠀to work⠀independently,⠀organize,⠀and⠀prioritize⠀concurrent⠀responsibilities⠀and⠀demand
Ability⠀to⠀communicate⠀verbally⠀in person,⠀on the⠀phone, and⠀in writing⠀in a clear⠀and⠀concise⠀manner
Proficient⠀in the use⠀of word⠀processing⠀(MS Word),⠀email, and⠀data entry⠀in a⠀Windows-based⠀environment
Demonstrated⠀customer⠀service⠀skills
Ability⠀to solve⠀complex⠀problems⠀and meet⠀patient⠀needs
Ability⠀to work in⠀a high⠀pressure,⠀deadline⠀oriented,⠀and⠀complex⠀health⠀care⠀environment
Ability⠀to review⠀work to⠀identify⠀and⠀eliminate⠀errors and⠀omissions
Active⠀listening⠀skills.
Ability⠀to build⠀relationships⠀while⠀maintaining⠀appropriate⠀boundaries.
Coping⠀skills.
Ability⠀to⠀identify⠀and triage⠀issues⠀appropriately.
Attention⠀to detail⠀to ensure⠀scheduling⠀accuracy.

Preferred: