Operations Coordinator

Join Jetex, a global leader in executive aviation services, recognized for providing flexible, best-in-class trip support solutions across more than 35 locations worldwide. We offer an extensive range of services, including private terminals (FBOs), aircraft fueling, ground handling, and global trip planning. Jetex caters to business jet owners and operators for corporate, commercial, and personal air travel. We are dedicated to fostering a collaborative work environment that empowers employees to pursue professional aspirations through concrete learning opportunities and entrepreneurial projects.

Department Overview

The Operations Department at Jetex handles key functions like crew handling, ramp operations, ground dispatch, safety, and record-keeping. This department ensures seamless, safe, and regulatory-compliant flight operations, playing a vital role in maintaining exceptional service standards.

Job Purpose

As an Operations Coordinator at Jetex's FBO, you will play a crucial role in coordinating flight-related operations. This includes creating flights in the system, processing customer requests, and assisting with the day-to-day service operations. You will report directly to the FBO Operations Manager and serve as a key point of contact for crew and customer inquiries.

Key Responsibilities

• Flight Coordination:
  Create and manage flight information in the system, ensuring that all details and requests are logged.

• Airport Coordination:
  Work with airport authorities to secure landing permits and ensure timely processing.

• Crew & Passenger Support:
  Provide current airport information such as weather, flight plans, and available services to both crew and passengers.

• Customer Service:
  Assist with customer requests, such as hotel reservations, ground transportation, catering, and other trip-related inquiries.

• Operations Equipment:
  Utilize office equipment (radios, CRM systems, computers) to support operations and manage communications.

• Communication:
  Respond to calls and emails promptly, ensuring the information provided is validated and authenticated.

• Professionalism & Safety:
  Maintain a professional uniform and ensure compliance with safety regulations and internal Jetex policies.

Internal Management Duties

• Incident Reporting:
  Report incidents, accidents, or safety-related observations in line with Incident Management procedures.

• Safety Awareness:
  Maintain safety in the work area, complying with safety guidelines and standards.

• Other Duties:
  Perform any other responsibilities as assigned by the Line Manager.

Compliance-Related Duties

• Adherence to Procedures:
  Follow documented organizational procedures, maintaining compliance and evidence of performance.

• Health & Safety:
  Be aware of health and safety responsibilities, adhering to Jetex’s policies and procedures.

Qualifications

• Education:
  Diploma or Bachelor’s degree in Aviation or a related field.

• Experience:
  Minimum 2 years of experience in aviation operations.

Required Skills

• Fluent English (written and verbal)
• Strong knowledge of aviation operations, flight operations, and aviation regulations
• Sound understanding of safety procedures in aviation
• Familiarity with aviation concepts and terminology

Personal Attributes

• Strong organizational and prioritization skills
• Excellent interpersonal and communication skills
• Ability to work under pressure and maintain attention to detail
• Leadership qualities for managing tasks and coordinating with teams

Why Join Jetex?

At Jetex, we offer an exciting global career path in the executive aviation industry. Our employees are at the heart of our success, and we invest in their growth by offering personalized career development and the chance to work on innovative projects. Join our diverse team, where excellence and customer service drive everything we do.

Jetex is proud to be an equal opportunity employer that encourages candidates from all backgrounds to realize their full potential.