NOC Surveillance Operator

Posted Date 25 Apr 2024

Experience	3 Years	Salary	66088USD - 108573USD
Job Type	Full Time	Company	Altice USA
Job Category	Operator	Qualification	BS Computer Science
Gender	Both	Last Date	24 Jul
Vacancies	1	Remote	No
Location(s)	New York , United States

Job Description

Altice USA⠀is a⠀cutting-edge⠀communications,⠀media, and⠀tech⠀company.⠀We connect⠀people to⠀what⠀matters⠀most to⠀them;⠀texting⠀with⠀friends,⠀advertising⠀that⠀resonates,⠀or binge⠀watching⠀their⠀favorite⠀show. Our⠀differentiated⠀approach⠀centers⠀around⠀technologies⠀that push⠀the⠀envelope⠀and⠀deliver⠀the⠀ultimate⠀customer⠀experience.⠀We’re⠀building a⠀workforce⠀that⠀attracts⠀and⠀retains⠀the best⠀talent,⠀not only⠀to meet⠀the needs⠀of our⠀customers,⠀but that⠀also⠀reflects⠀the⠀diverse⠀communities⠀we⠀serve.

Job⠀Summary

Under⠀supervision⠀of NOC⠀Supervisors⠀or NOC⠀Managers,⠀the NOC⠀Surveillance⠀Operator⠀will⠀perform⠀basic⠀support of⠀network⠀infrastructure.⠀This⠀individual⠀will be⠀responsible⠀for⠀tracking,⠀escalating,⠀and⠀reporting⠀all issues⠀for all of⠀Altice⠀products⠀and⠀services.

Responsibilities

Perform⠀basic⠀network⠀support⠀including⠀conducting⠀daily⠀administrative⠀duties,⠀supporting⠀maintenances,⠀perform⠀monitoring⠀of all⠀network⠀infrastructure.
Generally,⠀perform⠀troubleshooting⠀and⠀initial⠀triage of⠀issues⠀with the⠀potential⠀of⠀impacting⠀20,000 or⠀more⠀subscribers⠀at any⠀given⠀time.
React⠀quickly,⠀efficiently,⠀and⠀effectively⠀to alarms⠀received⠀for⠀supported⠀infrastructure.
Responsible⠀for⠀tracking⠀call⠀volume⠀into⠀Altice
Document⠀system⠀problems,⠀escalate⠀and take⠀appropriate⠀actions⠀according⠀to⠀departmental⠀procedures.
Ability⠀to analyze⠀raw data⠀and⠀reports to⠀provide⠀management⠀with a⠀coherent⠀picture of⠀call⠀trends and⠀outage⠀trends.
Handle⠀all⠀inter-departmental⠀escalations⠀for⠀individual⠀customer's⠀issues,⠀performed⠀via⠀Remedy,⠀e-mail and⠀telephone⠀communication.
Ability⠀to speak⠀to our⠀customers⠀in⠀professional⠀manner
Work⠀closely⠀with the⠀Contact⠀Centers,⠀NOC Level⠀3⠀Technical⠀Team, NOC⠀Technicians⠀and⠀responsible⠀business⠀departments⠀(BISC,⠀Digital⠀Services,⠀OSP, ISP)⠀during all⠀outage⠀conditions.⠀Identify⠀problems⠀with⠀respect to⠀Network⠀Backbone,⠀RF Plant⠀and⠀CMTS/Hardware,⠀video⠀infrastructure,⠀provisioning,⠀BISC⠀Server and⠀applications.
Make⠀recommendations/suggestions⠀that will⠀help the⠀NOC and⠀other⠀Teams to⠀run the⠀business⠀better;⠀including⠀but not⠀limited to⠀a broader⠀set of⠀accountabilities⠀and⠀identification⠀of new⠀ways to⠀track the⠀business.

Qualifications

Two-year⠀technical⠀degree or⠀3-4 years⠀equivalent⠀work⠀experience⠀required
Cable⠀/ MSO⠀experience⠀a⠀plus
Ability⠀to⠀interact⠀with⠀senior⠀staff and⠀with⠀technical/engineering⠀personnel
Technical⠀certifications⠀(CompTIA,⠀Cisco,⠀Microsoft)⠀a⠀plus
Proficient⠀with⠀Microsoft⠀Operating⠀Systems⠀and⠀Microsoft⠀Office⠀applications
Basic⠀level⠀knowledge⠀in⠀broadband⠀concepts
Knowledge⠀of DOCSIS⠀a⠀plus
Ability⠀to work an⠀extended⠀and⠀flexible⠀work⠀schedule⠀is⠀required

Altice⠀USA, Inc.⠀collects⠀personal⠀information⠀about its⠀applicants⠀for⠀employment⠀that may⠀include⠀personal⠀identifiers,⠀professional⠀or⠀employment⠀related⠀information,⠀photos,⠀education⠀information⠀and/or⠀protected⠀classifications⠀under⠀federal⠀and state⠀law. This⠀information⠀is⠀collected⠀for⠀employment⠀purposes,⠀including⠀identification,⠀work⠀authorization,⠀FCRA-compliant⠀background⠀screening,⠀human⠀resource⠀administration⠀and⠀compliance⠀with⠀federal,⠀state and⠀local⠀law.

This⠀position⠀is⠀identified⠀as being⠀performed⠀in/or⠀reporting⠀to company⠀operations⠀in New⠀York⠀State.⠀Salary⠀ranges are⠀supplied⠀in⠀compliance⠀with New⠀York State⠀law. Pay⠀is⠀competitive⠀and based⠀on a⠀number of⠀job-related⠀factors,⠀including⠀skills and⠀experience.⠀The⠀starting⠀pay⠀rate/range⠀at time of⠀hire for⠀this⠀position⠀in the⠀posted⠀location⠀is⠀$66,088.00⠀-⠀$108,573.00⠀/ year.⠀The⠀rate/Range⠀provided⠀herein is⠀the⠀anticipated⠀pay at the⠀time of⠀hire, and⠀does not⠀reflect⠀future job⠀opportunity.