Lifecycle and Configuration Assurance

At Bank of⠀America,⠀we are⠀guided by⠀a common⠀purpose to⠀help make⠀financial⠀lives⠀better⠀through⠀the power⠀of every⠀connection.⠀Responsible⠀Growth is⠀how we run⠀our⠀company⠀and how we⠀deliver⠀for our⠀clients,⠀teammates,⠀communities⠀and⠀shareholders⠀every⠀day.

One⠀of the⠀keys to⠀driving⠀Responsible⠀Growth is⠀being a⠀great⠀place to⠀work for⠀our⠀teammates⠀around the⠀world.⠀We’re⠀devoted to⠀being a⠀diverse⠀and⠀inclusive⠀workplace⠀for⠀everyone.⠀We hire⠀individuals⠀with a⠀broad⠀range of⠀backgrounds⠀and⠀experiences⠀and invest⠀heavily in⠀our⠀teammates⠀and their⠀families⠀by⠀offering⠀competitive⠀benefits⠀to support⠀their⠀physical,⠀emotional,⠀and⠀financial⠀well-being.

Bank⠀of America⠀believes⠀both in⠀the⠀importance⠀of working⠀together⠀and⠀offering⠀flexibility⠀to our⠀employees.⠀We use a⠀multi-faceted⠀approach⠀for⠀flexibility,⠀depending⠀on the⠀various⠀roles in⠀our⠀organization.

Working⠀at Bank of⠀America⠀will give⠀you a⠀great⠀career⠀with⠀opportunities⠀to learn,⠀grow and⠀make an⠀impact,⠀along with⠀the power⠀to make a⠀difference.⠀Join⠀us!

Provide⠀leadership⠀across the⠀team to⠀develop⠀best⠀practices⠀and set⠀operational⠀standards.⠀Leads the⠀planning,⠀designing,⠀and⠀implementation⠀of highly⠀complex⠀solutions.⠀Viewed as⠀a⠀technology⠀subject-matter⠀expert.⠀Able to⠀communicate⠀technology⠀solutions⠀across⠀differing⠀audiences⠀including⠀technical,⠀managerial,⠀business⠀executives,⠀senior⠀executives⠀and/or⠀vendors.⠀Coach,⠀mentor,⠀and⠀provide⠀feedback⠀and career⠀development⠀to members⠀of the⠀team. May⠀direct⠀team⠀activities.⠀Exercise⠀judgment⠀within⠀broadly⠀defined⠀practices⠀and⠀policies⠀in⠀selecting⠀methods,⠀techniques,⠀and⠀evaluation⠀criterion⠀for⠀obtaining⠀results.⠀This role⠀advocates⠀and⠀advances⠀best⠀practices⠀across all⠀aspects of⠀design and⠀support.

The⠀Network⠀Service⠀Assurance⠀organization⠀manages,⠀tracks,⠀and⠀reports⠀risk for⠀the⠀Network⠀infrastructure⠀as well as⠀performance⠀across the⠀products⠀and⠀services⠀provided.⠀Service⠀Assurance⠀also⠀manages,⠀measures,⠀and⠀reports on⠀critical⠀Network⠀Services⠀processes,⠀procedures,⠀controls⠀and⠀metrics to⠀ensuring⠀adherence⠀to the⠀Bank of⠀America⠀risk⠀framework.⠀This role⠀includes⠀assurance⠀over the⠀Network⠀landscape⠀as it⠀relates to⠀asset and⠀inventory⠀management,⠀lifecycle⠀and⠀currency⠀management,⠀as well as⠀configuration⠀and drift⠀management.

Job Summary:

• Owner of⠀Network⠀SACM(Service⠀Asset⠀Configuration⠀Management)⠀federated⠀work⠀procedures⠀as well as⠀federated⠀controls
• Establish⠀inventory⠀of⠀federated⠀processes⠀and⠀develop⠀review⠀pipeline⠀to⠀interrogate⠀process⠀and⠀control⠀performance.⠀Communicate⠀and⠀escalate⠀pipeline⠀output,⠀partner⠀with key⠀stakeholders⠀to ensure⠀remediation
• Point⠀of contact⠀on behalf⠀of Network⠀Services⠀for⠀Enterprise⠀Common⠀Process⠀owners.⠀Assess,⠀challenge⠀and debate⠀identified⠀issues,⠀and ensure⠀adherence⠀to all⠀applicable⠀Policies,⠀Standards,⠀Laws,⠀Rules and⠀Regulations
• Represent⠀processes(s)⠀within⠀network⠀services⠀and to⠀external⠀consumers⠀and⠀stakeholders,⠀e.g.,⠀Global⠀Information⠀Security,⠀Finance,⠀Internal⠀Audit /⠀Control⠀Partners,⠀Lines of⠀Business
• Lead⠀the⠀implementation⠀of⠀automated⠀work⠀procedures,⠀automated/semi-automated⠀controls,⠀and⠀automated⠀collation⠀of⠀data/reporting⠀and⠀associated⠀insights
• Continuously⠀oversee⠀the⠀process⠀performance⠀of Network⠀Services⠀product⠀lines,⠀assess⠀performance,⠀service⠀levels,⠀provide⠀timely⠀feedback⠀and drive⠀service⠀improvement⠀plans
• Guide⠀and advise⠀the⠀product⠀engineering⠀team,⠀enabling⠀productivity⠀and⠀velocity,⠀while⠀maintaining⠀compliance⠀to⠀requirements⠀as well as⠀maturity⠀in the⠀associated⠀process⠀areas
• Risk⠀management⠀execution⠀across all⠀Networks⠀teams⠀including⠀building a⠀sustainable⠀risk⠀culture⠀and⠀program,⠀managing⠀metrics,⠀and⠀providing⠀transparency
• Assist⠀and⠀support⠀internal⠀compliance⠀audits,⠀representing⠀network⠀technology⠀throughout⠀the⠀lifecycle⠀of the⠀audit⠀(from⠀planning⠀through⠀remediation⠀strategy)
• Assist⠀with⠀evidence⠀collection,⠀report⠀findings⠀and⠀validation⠀of issue⠀remediation
• Articulate⠀strategy,⠀roadmap,⠀and⠀impact/implications⠀to the⠀Network⠀Services⠀organization⠀on behalf⠀of the⠀processes⠀you⠀represent

Required Skills:

• 5+⠀years’⠀work⠀experience⠀with⠀process⠀and⠀control⠀management,⠀with close⠀familiarity⠀with ITIL⠀/ COBIT or⠀similar⠀authoritative⠀sources
• 5+⠀years of⠀risk⠀management⠀experience⠀in Banking⠀or Finance⠀operations⠀or⠀Technology
• Have⠀led and⠀directed a⠀significant⠀geographic⠀or⠀functional⠀infrastructure⠀function⠀and⠀associated⠀processes⠀in a⠀large,⠀complex,⠀multi-vendor⠀enterprise⠀environment
• Conceptual⠀understanding⠀of network⠀technologies,⠀protocols,⠀and⠀architectures,⠀including⠀TCP/IP,⠀routing,⠀and⠀switching
• Excellent⠀analytical⠀and⠀problem-solving⠀skills,⠀with the⠀ability to⠀analyze⠀complex⠀data,⠀identify⠀patterns,⠀and make⠀data-driven⠀decisions
• Familiarity⠀with⠀design⠀thinking⠀principles,⠀lean and⠀agile⠀delivery⠀not⠀limited to⠀application⠀of such⠀with⠀software⠀development
• Experience⠀in an⠀Agile⠀managed⠀organization⠀using⠀products⠀such as⠀Jira,⠀Kanban,⠀Confluence⠀and⠀Horizon
• Experienced⠀in⠀identifying⠀opportunities⠀for⠀process/procedure⠀simplification,⠀as well as⠀constructing⠀business⠀cases for⠀process⠀automation⠀and⠀control⠀automation
• Excellent⠀customer⠀service⠀skills⠀including⠀reporting,⠀organization,⠀written⠀and oral⠀communication⠀and task⠀prioritization
• Exceptional⠀communication⠀and⠀collaboration⠀skills,⠀with the⠀ability to⠀effectively⠀engage⠀with⠀stakeholders⠀at all⠀levels,⠀both⠀internally⠀and⠀externally
• Strong⠀leadership⠀skills and⠀ability to⠀influence⠀and drive⠀cross-functional⠀teams to⠀drive⠀consensus⠀and⠀deliver⠀successful⠀outcomes
• Proven⠀ability to⠀develop⠀complex⠀ideas into⠀well-structured⠀broad⠀functional⠀objectives⠀and⠀strategies⠀for the⠀organization

Desired Skills:

• BA or BS⠀in⠀relevant⠀field⠀(e.g.⠀Telecommunications,⠀Information⠀Security,⠀Computer⠀Science),⠀or⠀equivalent⠀experience
• Analytical⠀mindset,⠀with the⠀ability to⠀think⠀objectively⠀about⠀existing⠀workstreams,⠀thereby⠀identifying⠀opportunities⠀for⠀alleviating⠀dependency⠀on⠀resource
• Familiarity⠀with Bank⠀of America⠀risk⠀framework,⠀including⠀Single⠀Process⠀Inventory⠀structure⠀and⠀dynamics
• Ability⠀to manage⠀a diverse⠀team⠀effectively,⠀be able to⠀define⠀team goals⠀and⠀allocate⠀work⠀effectively
• Comfortable⠀leading⠀through a⠀"2-down"⠀org⠀structure
• High⠀level of⠀attention⠀to detail,⠀ability to⠀self-start⠀and adapt⠀to a⠀fast-paced⠀environment⠀with⠀multiple⠀deliverables
• Proficiency⠀with MS⠀Office⠀tools,⠀including⠀a deep⠀knowledge⠀of MS⠀Excel⠀features⠀and the⠀ability to⠀generate⠀and⠀produce⠀high⠀quality⠀reports,⠀analysis,⠀and⠀presentations
• Experienced⠀in a⠀testing⠀environment⠀is⠀preferred⠀- applying⠀testing⠀routines⠀to⠀interrogate⠀defined⠀controls,⠀risk⠀assess⠀results,⠀escalate⠀where⠀appropriate
• Effective⠀time⠀management⠀and⠀organizational⠀skills,⠀including⠀the⠀ability to⠀assess⠀multiple⠀competing⠀demands⠀and⠀reprioritize⠀accordingly
• Apply⠀intellectual⠀curiosity⠀and⠀continual⠀questioning⠀to define⠀root⠀causes,⠀timelines,⠀responsible⠀parties,⠀and⠀remediation⠀plans
• Good⠀understanding⠀of⠀compliance⠀risks and⠀compliance⠀assessments⠀and good⠀knowledge⠀of general⠀network⠀technology⠀risks
• Structured⠀and⠀organized⠀in⠀approach⠀with a⠀strong⠀attention⠀to detail,⠀demonstrating⠀a high⠀level of⠀diligence
• Provides⠀continuous⠀training⠀and⠀development⠀opportunities⠀to help⠀employees⠀achieve⠀their⠀career⠀goals,⠀whatever⠀their⠀background⠀or⠀experience
• Is⠀committed⠀to⠀advancing⠀our tools,⠀technology,⠀and ways⠀of working⠀to better⠀serve our⠀clients⠀and their⠀evolving⠀business⠀needs
• Understanding⠀of machine⠀learning⠀and⠀artificial⠀intelligence⠀concepts⠀applied to⠀network⠀automation⠀and data⠀analysis