Merchant Sales Officer

The Senior Telecommunications Engineer II will oversee the operations, maintenance, and support of Kirkland & Ellis' global telecommunications infrastructure, ensuring optimal performance and availability. This position requires hands-on experience with the Avaya Aura Platform and Microsoft Teams, resolving complex technical issues and supporting third-level escalation.

Key Responsibilities:

• Maximize the reliability and functionality of telecommunications systems through traffic engineering, capacity planning, and problem resolution.
• Interface with vendors to manage system performance issues and outages.
• Provide escalation support, investigating and addressing issues raised by the team or end-users.
• Design and implement telecommunications solutions, ensuring they meet performance and security standards.
• Administer the firm's telephone and voicemail system, handling system programming and user changes.
• Perform integration and testing of technology/systems.
• Collaborate with business partners to identify cost-saving and operational efficiency opportunities.
• Maintain clear communication regarding issue resolution and project handoffs.
• Participate in an on-call rotation, providing 24/7 support for escalations.

Qualifications & Requirements:

• Required Experience: 8+ years in telecommunications, with a focus on Avaya Aura Platform and Microsoft Teams.
• Education: Bachelor's degree in Networking, Computer Science, or a related field preferred.
• Certifications: ITIL and/or Project Management certification preferred.
• Technical Skills:
  • Avaya System Manager, Session Manager, Communication Manager, and Aura Device Services
  • Microsoft 365, Teams, and Windows Server OS
  • VMware, SIP Routing, and E911
• Troubleshooting: Extensive experience with complex system troubleshooting and support.
• Communication: Strong written and verbal communication skills, able to interact with all levels of staff.

Work Environment:
This role operates in a professional office environment, utilizing standard office equipment and remote access tools such as Citrix.