Customer Meter Services

Posted Date 24 Apr 2024

Experience	5 Years	Salary	123000USD - 145000USD
Job Type	Full Time	Company	National Grid
Job Category	Management	Qualification	BS Finance
Gender	Both	Last Date	23 Jul
Vacancies	1	Remote	No
Location(s)	New York , United States

Job Description

Every day⠀we deliver⠀safe and⠀secure⠀energy to⠀homes,⠀communities,⠀and⠀businesses.⠀We are⠀there when⠀people⠀need us⠀the most.⠀We connect⠀people to⠀the energy⠀they need⠀for the⠀lives they⠀live. The⠀pace of⠀change in⠀society⠀and our⠀industry⠀is⠀accelerating⠀and our⠀expertise⠀and track⠀record⠀puts us in⠀an⠀unparalleled⠀position⠀to shape⠀the⠀sustainable⠀future of⠀our⠀industry.⠀To be⠀successful⠀we must⠀anticipate⠀the needs⠀of our⠀customers,⠀reducing⠀the cost⠀of energy⠀delivery⠀today and⠀pioneering⠀the⠀flexible⠀energy⠀systems of⠀tomorrow.⠀This⠀requires⠀us to⠀deliver on⠀our⠀promises⠀and always⠀look for⠀new⠀opportunities⠀to grow,⠀both⠀ourselves⠀and our⠀business.

Job⠀Purpose

Responsible⠀for the⠀oversight⠀and⠀organization⠀of all⠀Customer⠀Meter⠀Service⠀activities,⠀including⠀emergency⠀response⠀and⠀customer⠀meter-oriented⠀services.⠀Manage a⠀team of⠀Supervisors⠀with a⠀focus on⠀safe,⠀compliant,⠀and⠀efficient⠀delivery⠀of⠀electric⠀work in⠀the field.⠀Also works⠀collaboratively⠀with⠀internal/external⠀stakeholders⠀to⠀optimize⠀operational⠀performance⠀and⠀customer⠀satisfaction.

Key Accountabilities

Promote⠀the⠀philosophy⠀and⠀development⠀of safe⠀team⠀working⠀practices⠀across⠀Customer⠀Meter⠀Services⠀(CMS) to⠀achieve⠀business⠀objectives⠀and⠀continuously⠀improve⠀performance.
Coordinate⠀911/Wires⠀Down⠀response⠀during⠀electric⠀emergencies⠀including⠀operational⠀response⠀and⠀stakeholder⠀management⠀to ensure⠀public⠀safety⠀and/or⠀service⠀restoration.
Support⠀business⠀area by⠀translating⠀business⠀objectives⠀into⠀clearly⠀defined⠀business⠀cases,⠀costs or⠀schedules.
Develop⠀and⠀sustain a⠀labor⠀relations⠀strategy⠀in⠀conjunction⠀with the⠀Director⠀of Labor⠀Strategy,⠀to improve⠀operational⠀flexibility⠀and⠀increase⠀efficiencies.
Manage⠀the hiring⠀of direct⠀reports,⠀facilitate⠀resolutions⠀to⠀workplace⠀issues and⠀provide⠀consultation⠀in these⠀areas for⠀below⠀direct⠀report⠀level.
Prioritize⠀work and⠀allocate⠀resources⠀of the⠀Customer⠀Metering⠀Services⠀(CMS) team⠀to ensure⠀that the⠀work plan⠀is⠀delivered.
Manage⠀field⠀operational⠀process⠀activities⠀to achieve⠀high⠀productivity,⠀low cost⠀and⠀efficient⠀work⠀practices.

Qualifications

Bachelor’s⠀Degree in⠀an⠀analytical⠀discipline⠀is⠀preferred⠀with a⠀minimum of⠀5 years⠀experience⠀in a⠀leadership⠀or⠀supervisory⠀role.
In⠀lieu of⠀degree, a⠀minimum of⠀10 years⠀equivalent⠀experience⠀in⠀electric⠀distribution,⠀operations/construction⠀field is⠀preferred⠀with⠀experience⠀in⠀leadership/project⠀management⠀or SME⠀role.
Translate⠀business⠀objectives⠀into⠀clearly⠀defined⠀costs.
Able⠀to⠀communicate⠀clearly⠀and⠀succinctly⠀and is⠀effective⠀in all⠀manner of⠀presentation⠀settings.
Excellent⠀leadership⠀and⠀communication⠀skills.
Ability⠀to⠀establish⠀sustainable⠀relationships⠀with key⠀internal⠀and⠀external⠀personnel.
Ability⠀to develop⠀personnel.

More Information

Salary - $123,000 - $145,000 a year

This⠀position⠀has a⠀career⠀path which⠀provides⠀for⠀advancement⠀opportunities⠀within and⠀across⠀bands as⠀you⠀develop⠀and evolve⠀in the⠀position;⠀gaining⠀experience,⠀expertise⠀and⠀acquiring⠀and⠀applying⠀technical⠀skills.⠀Candidates⠀will be⠀assessed⠀and⠀provided⠀offers⠀against⠀the⠀minimum⠀qualifications⠀of this⠀role and⠀their⠀individual⠀experience.